Tom Lowther
Tom Lowther at Heiser Toyota
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Tom Lowther

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
443 Reviews
4.7

443 Reviews

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443 Reviews of Tom Lowther

April 24, 2025

Dealership Rating
Employee Rating

Service department has always done a good job for me. I had Tom a few times and he's great. More

by sanibelkenneth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 22, 2025

Dealership Rating
Employee Rating

I came in for an oil change and tire rotation. They suggested new engine air filter and cabin air filter. I told them no thanks, I'll do it myself. A half hour later I stopped at an auto parts sto More

by JKAVANAUGH_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 22, 2025

Heiser Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. I have sent your feedback to the appropriate management and someone will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 19, 2025

Dealership Rating
Employee Rating

It's a good dealership. The employee was very helpful. The only issue was the car. More

by hrtmnjr
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

Apr 20, 2025

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 18, 2025

Dealership Rating
Employee Rating

I was helped very good and everyone was so professional, and I want to give a big thank you to Jose or James I think he drove my stick shift card in . And he very nice . More

by cesar.703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Vincent Lor, Peter Miszewski, Michael Wemmer , Jose ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Apr 18, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 11, 2025

Dealership Rating
Employee Rating

I have been doing business with Heiser for many years bought several cars because I like how the company takes care of the customer. They always make sure the customer is satisfied. The service is great, More

by UNEEDAHORACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 10, 2025

Dealership Rating
Employee Rating

Service could be more friendly. Some very bad past experience prevents me from recommending this dealership. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 14, 2025

Heiser Toyota responded

Thank you for providing this feedback, Steve, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 10, 2025

Dealership Rating
Employee Rating

Mike kept me in the loop and provided great recommendations on things I should have serviced. He also sent a video of the work being performed on my vehicle. 5 Star Rating! Thanks Mike More

by DSPK5216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Michael Wemmer

Apr 10, 2025

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 09, 2025

Dealership Rating
Employee Rating

Peter and Tom were welcoming, attentive, courteous, and professional. Peter and Tom also thoroughly communicated the status of my vehicles and notified me promptly upon their completion. More

by cmontezon41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski

Apr 09, 2025

Heiser Toyota responded

Dear Valued Customer, We are so glad Peter and Tom were able to go above and beyond to create a positive experience for you at Heiser Toyota. Thank you for your business. We look forward to your next visit!

April 09, 2025

Dealership Rating
Employee Rating

It was clean, staff was friendly, service was quick, and cost was good for parts and labor. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski

Apr 09, 2025

Heiser Toyota responded

Dear Sam, Thank you for the 5 star review and business. We look forward to your next visit here at Heiser Toyota!

April 09, 2025

Dealership Rating
Employee Rating

Very busy but friendly. I like the free car wash. I came in for an oil change & I was afraid they were going to be pushy on other services but they weren’t. They were offer More

by CARLAWHITE2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Apr 09, 2025

Heiser Toyota responded

Dear Carla, At Heiser, we pride ourselves on a hassle-free experience. We are so glad you had a positive experience for your service appointment. Thank you for your business and positive review. We look forward to your next visit!

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