Check out Tom Lood's reviews on DealerRater

February 13, 2026

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Tom has always been so attentive and helpful. The service and work on my car is the best you can ger. The service and work on my car is the best you can ger. More

by LACRI2045

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Recommend Dealer

Yes

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January 30, 2026

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Tom went out of his way to make sure everything went well with my visit. with my visit. More

by RS2

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Recommend Dealer

Yes

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January 29, 2026

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I have been coming to Autohaus for well over 20 years. Their service is great and the people who work there are always super nice. In particular, Tom Lood is my service manager. He is awesome, both knowl Their service is great and the people who work there are always super nice. In particular, Tom Lood is my service manager. He is awesome, both knowledgeable and goes above and beyond to help. Cindy Link is also a huge asset. She is so kind and always has a smile on her face. I would highly recommend the dealership to all my friends, family and clients. More

by SUSANMAMAN

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Cindi Link

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Jan 29, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our dealership. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

January 05, 2026

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My experience with Tom - from start to finish -was amazing!. He took a situation that would have been stressful and turned it around with his kind and professional service. Thank you so much Tom! amazing!. He took a situation that would have been stressful and turned it around with his kind and professional service. Thank you so much Tom! More

by simsusan

Verified Customer

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Recommend Dealer

Yes

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Jan 29, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

January 01, 2026

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very attentive and friendly. Tom took a lot of timw to get me what i needed. Tom took a lot of timw to get me what i needed. More

by RS2

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Ken Dunaway, Cindi Link

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Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

December 25, 2025

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Ryan is a trusted advisor and always goes above and beyond to ensure all three of our car’s maintenance is kept on track and helps with our crazy schedules. We are grateful to have his as our advisor. beyond to ensure all three of our car’s maintenance is kept on track and helps with our crazy schedules. We are grateful to have his as our advisor. More

by AGIGLIO

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern, Matt Hoyt, Jenny Ruiz, Nansy Velev , Wellington

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Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

December 06, 2025

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Tom Lood is great keeps me on top of repairs. Makes experience painless. Service is great Makes experience painless. Service is great More

by Bolgerlaw

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cindi Link, Jenny Ruiz, Elena Ekosidekas

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Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

December 03, 2025

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I had a very good clean and well communicated experience thanks to Tom. I would have preferred it cost less but assume the quality of the service will outlast the expense. thanks to Tom. I would have preferred it cost less but assume the quality of the service will outlast the expense. More

by dan_braasch

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

October 31, 2025

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Rob our salesman was great. Will refer people his way as well as to the dealership. Tom in servicing is incredible too. Will refer people his way as well as to the dealership. Tom in servicing is incredible too. More

by mken0421

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rob Debosko

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Nov 06, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

October 31, 2025

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The staff are the best. They always welcome me in with a smile, respect, and professionalism. Tom Lood especially always takes great care of me. He's always giving me hon They always welcome me in with a smile, respect, and professionalism. Tom Lood especially always takes great care of me. He's always giving me honest and practical solutions, and not trying to oversell anything. Exceptional service. More

by robino1130

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jenny Ruiz, Nansy Velev

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Nov 06, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

Tom Lood

Service Advisor

Autohaus on Edens

729 Reviews of Tom Lood

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