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Tom Lood
Tom Lood at Autohaus on Edens
Refer Me

Tom Lood

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

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4.9
695 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

12 yrs, 8 mos

Industry Experience

37 yrs, 3 mos

4.9

695 Reviews

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695 Reviews of Tom Lood

April 16, 2025

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Employee Rating

The entire experience was extremely simple and every single person I worked with was extremely helpful More

by SHOBHA.B.PAI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

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Apr 23, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

April 12, 2025

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Employee Rating

All the services we requested were done properly and we were able to decline some that we didn't think were necessary. Tom spent adequate time discussing the work to be done. We felt like a valued custom More

by LEE.ZAR
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Apr 23, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

April 02, 2025

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Employee Rating

Great job nice people special Tom Lood thanks to him for take care about me More

by Hajvaz15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Suzana Omeragic

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Apr 08, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

March 20, 2025

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Tom, is a great service advisor, he really cares about the customer and makes the process so much more pleasant. My car was fixed and ready in a timely manner! More

by ctabug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

March 13, 2025

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Employee Rating

Tom is the BEST service advisor. He genuinely cares about his customers and went above and beyond for us when our care was under his care. More

by RKOTTMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway

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Apr 08, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

February 18, 2025

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Employee Rating

Repair was done well and to my satisfaction. Prompt service. The difference could be felt better. More

by abevarghes
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Workmanship
Service Time
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Recommend Dealer
Yes
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February 16, 2025

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Excellent service. Clean facilities. Good advisors. Reliable loaner. Courteous treatment. Welcoming staff. All in one place More

by oistrach
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Workmanship
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Service Communication
Recommend Dealer
Yes
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February 08, 2025

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Great service and Tom is very helpful to ensure timely response and answer any questions. Downside is cost. More

by TRACYCATHAL
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Workmanship
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Service Communication
Recommend Dealer
Yes
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January 24, 2025

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Good service, loaner vehicle. Trustworthy, very good people. Thank you . I would recommend their services More

by Federico
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 11, 2025

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Staff are accommodating helpful and knowledgeable Work done in timely manner They informed customer when work is donee More

by FAUSTINOCARCHA
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Recommend Dealer
Yes
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