Tom Kiernan
Tom Kiernan at Mission Viejo INFINITI

Tom Kiernan | Page 4

Service Advisor

Mission Viejo INFINITI

28471 Marguerite Pkwy
Mission Viejo, CA 92692

5.0
166 Reviews
5.0

166 Reviews

Write a Review

Dealership Experience

12 yrs, 7 mos

Industry Experience

41 yrs, 1 mo

Languages Spoken

English English

166 Reviews of Tom Kiernan

August 08, 2022

Dealership Rating
Employee Rating

Always enjoy dealing with Tom Kiernan. He is pleasant, helpful, and very knowledgeable. He is the reason I keep coming back to Infiniti of Mission Viejo. More

by SLBENSON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 08, 2022

Dealership Rating
Employee Rating

Never worked with anyone better than Tom Kiernan (Mission Viejo Service). Great listener, patient (answers questions fully), deep automotive knowledge, responsive, trustworthy, positive but realistic (I own More

by PLACT2276
Customer Service
Recommend Dealer
Yes

August 04, 2022

Dealership Rating
Employee Rating

I appreciate being kept informed of the repairs needed and what to expect at the next service. I trust my service department rep, Tom Kiernan. I would recommend the service dept to a friend. More

by JSPELLMEYER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

July 25, 2022

Dealership Rating
Employee Rating

Courteous, easy to deal with, friendly, why do I have to write 15 words? Done More

by JEANANNEASTRUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 25, 2022

Dealership Rating
Employee Rating

I have been bringing my QX60 in for service for 5 years. Always appreciated the service and value. Last visit service remained good but value had changed. Pricing was far more than I had ever paid, Rea More

by WNIELSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

June 18, 2022

Dealership Rating
Employee Rating

Happy with their service and how they have attended to me. Booking an appointment was also very easy. More

by ALISYEDFAISAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 05, 2022

Dealership Rating
Employee Rating

The front desk staff were very thorough and professional. The service staff was efficient and clear about what was done and what was needed for the car. More

by FAYE.ARBOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti , Erick Carrillo, Michael Kelly, Memo Pineda

May 28, 2022

Dealership Rating
Employee Rating

IMV ended up getting my belt noise issue covered under the factory warranty since it was just outside the time expiration. I am happy with the level of service they provided me on this experience. Thanks More

by RYAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 26, 2022

Dealership Rating
Employee Rating

Clean and efficient. I get oil changes as a wait person and they always provide a timely service and a clean car. More

by KLEACH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The Cashier ( i dont know her name but she is really nice)

May 25, 2022

Dealership Rating

The best service in OC! The only infinity dealership I will ever take my qx60 More

by BAMEERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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