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Tom Kiernan
Tom Kiernan at Mission Viejo INFINITI

Tom Kiernan

Service Advisor

Mission Viejo INFINITI

28471 Marguerite Pkwy
Mission Viejo, CA 92692

4.9
166 Reviews
4.9

166 Reviews

Write a Review

Dealership Experience

11 yrs, 2 mos

Industry Experience

39 yrs, 8 mos

Languages Spoken

English English

166 Reviews of Tom Kiernan

January 22, 2025

Dealership Rating
Employee Rating

Sean was very professional and knowledgeable and made the buying experience very enjoyable. I will recommend Sean to all my friends and relatives who are in the market for a new car. More

by Blungo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erik Cespedes, Sean Berry , Jamie Sinhbandith

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November 21, 2024

Dealership Rating
Employee Rating

Huge shout out to the employees at Infinity of Mission Viejo. All were very attentive to me and were really nice even after asking one million questions. They really made my car shopping experience a drea More

by Ah30hernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erik Cespedes, Miguel Iniguez, Patrick Yamada, Paul Mendoza, Jose Rios, Fernando Martinez, Max Miller , Saul C.

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Nov 23, 2024

Mission Viejo INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 30, 2024

Dealership Rating
Employee Rating

Great service department, always treated well and professionally. Maintenance and repairs are always completed perfect! More

by t.kiernan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti

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Aug 01, 2024

Mission Viejo INFINITI responded

Hi T.kiernan1, thank you for taking the time to leave a review for us at Mission Viejo INFINITI. We're happy we could meet your expectations!

July 26, 2024

Dealership Rating
Employee Rating

Service was very good, and I did not have to wait to long for them to complete it, will be back again for my next service, Thankcu More

by WEEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2024

Mission Viejo INFINITI responded

Hi Weeda, thank you for taking the time to leave a review for us at Mission Viejo INFINITI. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Mission Viejo INFINITI

July 02, 2024

Dealership Rating
Employee Rating

Tom was wonderful, he outlined by car maintenance schedule for me and ensured my car was finished in a timely manor. More

by ATLYNCH81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 02, 2024

Mission Viejo INFINITI responded

ATLYNCH81, we're happy to hear you had such a positive experience with our team we strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to see you back soon! We always strive to provide top quality service to every guest and are plea sed to hear that you enjoyed your experience here at Mission Viejo INFINITI!

June 27, 2024

Dealership Rating
Employee Rating

All the Customer Service agents are friendly and helpful. They understand I'm on a budget and answer all of my questions while providing knowledgable and trusting advice. In the words of the kids these days More

by Carol Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti, Paul Mendoza , Jusin Moore

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Jun 27, 2024

Mission Viejo INFINITI responded

Carol, we're happy to hear you had such a positive experience with our team we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mission Viejo INFINITI. We hope to see you back soon! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Mission Viejo INFINITI!

November 24, 2022

Dealership Rating
Employee Rating

Hello, I went in for an oil change and the wait time was not bad at all! Service was great! Thanks! More

by ANGELICALONG13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Carrillo

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November 17, 2022

Dealership Rating
Employee Rating

Great Customer Service from Jerry and everything is always explained clearly. And I got a great promotional deal when I was there. Will continue to use this dealership. More

by LINKSMEDICAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti , Erick Carrillo

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November 08, 2022

Dealership Rating
Employee Rating

Service Is quite hasty and efficient. Tom is great and very informative. Clean public areas. More

by KAYLA.MACHINGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti , Erick Carrillo

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October 31, 2022

Dealership Rating
Employee Rating

Tom is a great service advisor giving concise and honest assessment of the service needed for the vehicle. The estimated time frame of the vehicle being ready is always spot on. I always recommend Tom to ot More

by MATT.T.CARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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