Tom Johnson

Exceptional Service I recently had the pleasure of purchasing Mercedes E350 from Reza Mellati (and Mason), and I must say, the experience was nothing short of outstanding. From the moment I walked int purchasing Mercedes E350 from Reza Mellati (and Mason), and I must say, the experience was nothing short of outstanding. From the moment I walked into the dealership, Reza made me feel welcome and valued. I had purchased my E300 from Reza a few years ago when he worked for Anaheim Mercedes. When it came time to purchase this car, I went looking for Reza and found him at Fletcher Jones. Reza's knowledge of the Mercedes lineup is truly impressive. He took the time to understand my needs, preferences, and budget, and guided me to the perfect vehicle without any pressure. His ability to explain features in an easy-to-understand manner was incredibly helpful and made me feel confident in my decision. What truly stood out was Reza's commitment to ensuring my satisfaction. He and Mason patiently answered all my questions, provided insightful recommendations, and went above and beyond to make the purchasing process smooth and enjoyable. I wholeheartedly recommend Reza Mellati. His professionalism, dedication, and passion for his work set him apart as one of the best in the business. More

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We had a very easy and friendly buying experience. The level of service definately does Justice to the Mercedes Brand. Reggie, Daniel and Tom were top lads. Glad we got the car from them , The level of service definately does Justice to the Mercedes Brand. Reggie, Daniel and Tom were top lads. Glad we got the car from them , More

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The service was excellent, staff was friendly and fun! !!! Try it out when you decide to get a Mercedes!!!! My salesperson was Giovanna and Tom finalized the documents. It was a great experience !!! Try it out when you decide to get a Mercedes!!!! My salesperson was Giovanna and Tom finalized the documents. It was a great experience More

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Clean, friendly, professional. After our experience at fletcher. We will definitely be coming back and we already recommended this place to family and friends. Sure there are thous After our experience at fletcher. We will definitely be coming back and we already recommended this place to family and friends. Sure there are thousands of dealers around. But they take customer care and service to another level. Our sales lady/friend was ASHLEY LABODA. More

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My experience was absolutely fantastic and most of that is due to having Vladan Jeremic as my sales consultant. He was knowledgeable, humble and patient which was essential given how nervous I was. Can't l is due to having Vladan Jeremic as my sales consultant. He was knowledgeable, humble and patient which was essential given how nervous I was. Can't leave behind the expertise of senior manager Austin Real and finance manager Tom Johnson. I can't wait for my next purchase in the future. Outstanding overall! More

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The staff at Fletcher Jones is Detail oriented and extremely professional. I’m very happy with the level of service and my sales professional, Andrew Einhorn, it’s very pleasant to work with extremely professional. I’m very happy with the level of service and my sales professional, Andrew Einhorn, it’s very pleasant to work with More

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He handles the negotiations very professional and helps finishing the deal successfully in a very comfortable way finishing the deal successfully in a very comfortable way More

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They had really good service and helped me find the car that I was looking for. Thank you. that I was looking for. Thank you. More

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Very Professional staff! Everyone involved from Erika to Anthony to Austin to Tom was extremely helpful and informative. Anthony to Austin to Tom was extremely helpful and informative. More

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I recently purchased a C63 amg from fletcher jones motorcars in Newport beach, California. I live in Texas and the entire process was handled in the most unprofessional way. 1) sales person was great motorcars in Newport beach, California. I live in Texas and the entire process was handled in the most unprofessional way. 1) sales person was great until I sent a $5,000 deposit to reserve the vehicle, once he received it, as much as I tried to contact him, I never heard from him again. 2) finance department sent me papers to sign in front of a notary, well they didn’t send all the documents so we had to do this process twice. Waste of time. 3) car was supposed to be shipped on a covered truck for protection, waited for almost 2 weeks for a covered truck, then the car is finally shipped in an uncovered truck. When I called to question it they said it was a system error. 4) I was told they would handle all the title and registration process and that all I would have to do is get the car inspected in Texas. I then would have to send the original report to an office in Irvine California, so I did. I sent the document, waited for 3 weeks and did not get the license plate so I contacted the dealer again. They apologized and said the documentation was not complete and there were other papers I needed to sign and send to them. Why didn’t they contact me when they received what I sent to tell me there were still more papers to sign? 5) frustrated with all this process I wrote an email to the general manager, mr Ed Kogan, he never bothered responding or even acknowledging my email. Last thing, when I got the car and started driving it, a supposedly certified car, at around 60mph the vehicle started shaking, took it to my local dealership and they said a rim was damaged and needed to be replaced. They tried calling the dealer that sold me the car but they never returned their call either. HORRIBLE EXPERIENCE !!! More

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