Tom Hessert

First I Like to thanks Igor for helping me find a beautiful SUV for my wife, she loves the 2026 Chevrolet traverse and the whole deal only took 3hrs Thanks again. De beautiful SUV for my wife, she loves the 2026 Chevrolet traverse and the whole deal only took 3hrs Thanks again. Derek More

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Good service on time good customer service never had no problems with being service good problems with being service good More

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They are very polite and friendly the facility is very clean at my part I don’t have nothing negative to say. clean at my part I don’t have nothing negative to say. More

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The employees at this Dealership are very nice and very knowledgeable. Their service department is amazing. knowledgeable. Their service department is amazing. More

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If you want someone to help you buy a Chevrolet, don't go to the inveterate liar who sold me mine: Thomas MC CAUSLAND. He's the worst liar I've ever met in my life. Beware of his rhetoric, for that's w to the inveterate liar who sold me mine: Thomas MC CAUSLAND. He's the worst liar I've ever met in my life. Beware of his rhetoric, for that's where he'll have you fall into his trap. More

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Worst then mall chevy and they where the worst around. called to make sure they worked on gmc and said yes made appointment switched over all me tools and took in went over all the problems and recalls sai called to make sure they worked on gmc and said yes made appointment switched over all me tools and took in went over all the problems and recalls said let me get a teck to take a ride with you said OK waiting outside for awhile a manager comes over and says where you buy your truck you should take it there we cant work on it.i think I need to look for a new manufacturer cause gm is a disappointment after 30 years plus of loyalty More

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Thank you to Robert Hines for assisting me in acquiring my first vehicle in a quick and easy fashion my first vehicle in a quick and easy fashion More

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It was a pleasure to go in the dealership no hassle easy to complete the final stages an be able to leave driving a beautiful new vehicle of your choice to complete the final stages an be able to leave driving a beautiful new vehicle of your choice More

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I took two of my vehicles in for service on 12/17/24 and 12/19/24. My 2008 suburban needed a check engine light diagnostic and I wanted to program new fobs for my 2023 Traverse. After picking up my traverse 12/19/24. My 2008 suburban needed a check engine light diagnostic and I wanted to program new fobs for my 2023 Traverse. After picking up my traverse and driving home, the next morning my traverse would not start. It appears that the cars anti theft system by gm was activated and an ignition lock was placed so now I have to wait until Monday so Hessert can call GM to lift it. I spoke with the manager Ivon Brown who did accommodate me with a loaner while this issue gets resolved, but I still had to spend unnecessary money on uber to and from work for a total of $90. Today I went in to get the loaner and asked about my other vehicle and if there was a financing program available to get the repairs needed. I needed to get some personal property out of my suburban so I asked a specialist for access. We looked and looked and could not find my suburban. My suburban was no longer at the dealership, which brings me to question now as to where could it be. I was called on Thursday 12/19/24 with regards to the needed services and Saturday morning it’s missing from the dealership. They’re assuming that it was towed and are awaiting confirmation. This is absolutely unacceptable service and irresponsible behaviour. When I leave my vehicle anywhere to be serviced I’m expecting for it to be in the best care. I don’t understand how a dealership displaces a car. And if it was towed as the specialist assumed, why was it towed and why wasn’t I notified. Two cars at this dealership and both are being mishandled at this point. Between the back and forth phone tag and the money spent, I exhausted mentally, financially and physically dealing with them. I’m a UPS driver so I’m not off until that last package is delivered. The last few days I’ve been working without a break, and practically running so I can get off in time to take an uber to the dealership to pick up my car only for it to not be completely functional for me to move forward with my everyday commute. Hessert Chevrolet, you have to tighten up…. More

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I was sold a car that had a problem. The problem was a known problem and I was still sold the car. The problem was a known problem and I was still sold the car. More

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