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Tom Findley
69 Reviews
Dealership Experience
15 yrs, 5 mos
69 Reviews of Tom Findley
January 31, 2022
I built my Tacoma online printed it off and then brought it into the dealership where I sat down with Kendra the sales lady I was working with. We went over the options that I had picked out and Kendra del it into the dealership where I sat down with Kendra the sales lady I was working with. We went over the options that I had picked out and Kendra deleted the some of the the options that were already on the main package I had picked out. like floor mates, mud flaps Etc. I am guessing that in that prosses the main package I wanted on this truck got deleted and I only got the side items I had ordered. I didn't notice tell I was home that I could not find the heated seats button and on investigation found that all items that were on the package I wanted were not there. The part that bothers me most is the fact that after talking to Kendra about this the next day and she said she would look into it and get back to me but never did, nor did the general manager Tom Findley after leaving him a couple messages as well asking him to call me back. I plan on going in person and talking to them when I get the chance. After buying our car from here 6 months earlier and having good experience with the dealership I thought the least they could do would be to call me back now that there was an issue. I still would like some response, I have gave them plenty of time to respond now before writing this review. More
by CURT8
Verified CustomerOther Employees Tagged: Kendra Severson
December 02, 2021
Tom and Rick have been great to deal with. I never feel like I have to double check anything. They give straight and honest guidance always with my best interest in mind. like I have to double check anything. They give straight and honest guidance always with my best interest in mind. More
by GREGHOEHN1
Other Employees Tagged: Rick Knettel
October 10, 2021
St. Cloud Toyota is amazing and everyone has been literally my family growing up and you can see how hard everyone works and there definitely no pressure on purchasing and very confident on answering literally my family growing up and you can see how hard everyone works and there definitely no pressure on purchasing and very confident on answering any questions customers may have. The service department is also amazing and no pressure on getting things fixed when it’s not necessary… St. Cloud Toyota service department isn’t here to make money, they are definitely here for the customers and what they want and truly listen to the customers needs and wants. More
by MEGGIEDOCKENDORF
Other Employees Tagged: Mitch Evens, Ben Becker, Dan Faber , Bruce Arnold, Mitchell Dockendorf, Lori Heinz
September 03, 2021
I was assisted by Nate. He was amazing at being patient with. Even after I told him I don't like sales people. Nate was very knowledgeable and honest. I will be back for 2024 Tundra for sure. Jeremiah Hein with. Even after I told him I don't like sales people. Nate was very knowledgeable and honest. I will be back for 2024 Tundra for sure. Jeremiah Heine More
by JEREMIAHHEINE187
Other Employees Tagged: Nate Laudenbach
July 07, 2021
Mick and Nate are phenomenal. I recommend this establishment to anyone looking for a new Toyota. The transaction was smoother than any of my previous automobile purchases. establishment to anyone looking for a new Toyota. The transaction was smoother than any of my previous automobile purchases. More
by LANSING1186
Other Employees Tagged: Nate Laudenbach , Marc Alsdurf, Mick Henkemeyer
June 11, 2021
My entire experience was excellent, from start to finish. I would definitely recommend that anyone check out St Cloud Toyota before making their final buying decision. I would definitely recommend that anyone check out St Cloud Toyota before making their final buying decision. More
by AMLUEPKE
Other Employees Tagged: Rick Knettel, Mitch Evens
January 22, 2021
Great work. Brian was excellent. Ben Becker continues to run a great service department and the entire crew seems very vested in providing wonderful customer service. run a great service department and the entire crew seems very vested in providing wonderful customer service. More
by DTRADEN
Other Employees Tagged: Ben Becker, Brian Eikmeier , Bruce Arnold, Lori Heinz, Mick Henkemeyer, Jeff Pagel
December 31, 2020
Top notch communication and followup. Estimated time for service was right on the money. Friendly team to deal with and very good management. Recommend them highly. service was right on the money. Friendly team to deal with and very good management. Recommend them highly. More
by LECY
Other Employees Tagged: Dan Faber , Marvin Graham
November 29, 2020
We had a great experience buying our 2021 Venza last week. Mark in finance and Nate in sales were easy to work with. thank you! week. Mark in finance and Nate in sales were easy to work with. thank you! More
by mgjanor
Other Employees Tagged: Nate Laudenbach , Marc Alsdurf
November 12, 2020
Dealing with St Cloud toyota was a great experience. I got an awesome deal and was treated with respect. I will be a lifelong customer. got an awesome deal and was treated with respect. I will be a lifelong customer. More
by EHENKEMEYER
Other Employees Tagged: Rick Knettel, Nate Laudenbach , Ismail Abukar, Dennis Bartkowitz, Mick Henkemeyer
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