Tom Dawson
Tom Dawson at Fitzgerald Chevrolet Frederick

Tom Dawson

Service Consultant

Fitzgerald Chevrolet Frederick

114 Baughmans Lane
Frederick, MD 21702

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17 Reviews
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17 Reviews

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17 Reviews of Tom Dawson

May 24, 2025

Dealership Rating
Employee Rating

Do not go to the dealership they will take your money and do little to no actual work. They only want to replace parts because they don’t want to diagnose the actual problem. More

by audior2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Seth Dawson

May 26, 2025

Fitzgerald Chevrolet Frederick responded

We sincerely apologize that your experience did not meet your expectations. Providing honest, thorough, and high-quality service is our priority, and we never want our customers to feel unheard or dissatisfied. We would love the opportunity to discuss your concerns further and work toward a resolution. Please let us know a convenient time for us to reach out to you. You can also contact us directly and ask for Morven Beverly, and our team will be happy to assist you. Thank you for your feedback—we value your input and appreciate the chance to improve. Best regards, Fitzgerald Chevrolet Frederick Team

October 20, 2024

Dealership Rating
Employee Rating

I've never had a problem with this dealership. They always do my oil changes, and I haven't been disappointed. The staff, for what I know, is always nice. More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Hahn

July 29, 2024

Dealership Rating
Employee Rating

I had an oil change there on 7/20/2024. Have had no problems having my Equinox serviced there, until that visit. I started noticing oil spots in my driveway, had my son pop the hood on it More

by lebopst316
Service Price Transparency
Service Communication
Recommend Dealer
Yes

June 06, 2021

Dealership Rating
Employee Rating

Working with Carlos on getting the truck I wanted and getting the monthly payments where I wanted was a very good experience. I would recommend others to Fitzgreald More

by Cookedarryl123
Recommend Dealer
Yes

Other Employees Tagged: Seth Dawson, Carlos Negron , Liubov Shargina

February 03, 2021

Dealership Rating

I'd just like to say that I was very pleased with the service of my truck. They took time to clean the snow off and even left it smelling fresh when it was returned. I will be back! More

by Charles96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 21, 2021

Dealership Rating
Employee Rating

The dealership resolved the problem we had with our vehicle and followed up on concerns we had telephonically. We are pleased with the service we received. More

by JLZMANNcats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 31, 2020

Dealership Rating
Employee Rating

We brought our car in for problems starting it and a seat belt light that was on. We were charged $270.00 for separate diagnostic tests and got no answers. This is not an acceptable level of service and we More

by JLZMANNcats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Seth Dawson , Kim Swann

Jan 05, 2021

Fitzgerald Chevrolet Frederick responded

Thank you for taking the time to speak with us last evening about your service visit., we greatly appreciate your feedback. We take this information very seriously and use the feedback to learn, educate, and improve our dealership. I hope I was able to provide a better explanation of the diagnosis process as well as what is needed to repair your vehicle. We will be glad to perform the repairs on your (daughter's) vehicle if you decide to remedy the items we discussed. Please feel free to contact me directly at 240-629-7355 with any questions you may still have. Thank you again and we look forward to providing service for your vehicle/s here at Fitzgerald Auto Mall. -Morven Beverly, Service Manager

July 25, 2018

Dealership Rating
Employee Rating

Great Service Staff - Tom's the Best Tom Dawson has been great to work with for our three GM vehicles 2007 and two 2008 models. The usual problems that crop up after a decade of service, More

by Mike H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 27, 2018

Fitzgerald Chevrolet Frederick responded

We appreciate you taking the time to provide your review. We hope to continue serving you in the future!

July 09, 2018

Dealership Rating

Great person to work with ,make purchase, very accommodating Good person to help a decent purchase and overall had a good experience. I will definitely consider making another purchase and would recommend to oth More

by N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 13, 2018

Fitzgerald Chevrolet Frederick responded

Thank you for your kind words and choosing Fitzgerald Automall. We hope to continue building our relationship with you, your friends and family. See you on the road.

January 02, 2018

Dealership Rating
Employee Rating

Best in the Business We found ourselves not only buying a new Chevy Equinox because my wife's car got totalted but less than a month later buying a used Nissan Sentra beca More

by Barrett5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Bennett, Jason Saville

Jan 10, 2018

Fitzgerald Chevrolet Frederick responded

We are happy you found Jason so helpful! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.

1

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