Tom Cline | Page 2

Auburn Honda service center was great. Rodent damage was found and had destroyed wiring. Jeremy worked seamlessly with my insurance company and the issue has been fixed quickly and painles Rodent damage was found and had destroyed wiring. Jeremy worked seamlessly with my insurance company and the issue has been fixed quickly and painlessly. The General Manager Tom made sure we had a loaner to use for about 10 days until the repairs were complete. I would recommend Auburn Honda to anyone looking for a new or used vehicle and also for service. More

by flans4 Verified Customer Verified Customer

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Professional staff with a hometown feel! Quick hassle-free process. Top-notch service all around Quick hassle-free process. Top-notch service all around More

by gypc.rose1 Verified Customer Verified Customer

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Service department is always friendly and helpful! Do i really need 15 words ? Guess so 😄 Do i really need 15 words ? Guess so 😄 More

by m_bidstrup Verified Customer Verified Customer

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Excellent service at Auburn Honda. Staff friendly and helpful, thank you for making it an enjoyable experience. Staff friendly and helpful, thank you for making it an enjoyable experience. More

by the5clines Verified Customer Verified Customer

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This dealership is top notch. Personable and helpful... We never felt pressured, only friendly and resourceful. Personable and helpful... We never felt pressured, only friendly and resourceful. More

by Greg Verified Customer Verified Customer

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Compared to other Honda dealers in northern California, Auburn Honda provides a much better customer experience. During my last service visit, they worked with me in addressing the specific issue and did Auburn Honda provides a much better customer experience. During my last service visit, they worked with me in addressing the specific issue and did not try to upsell high margin non-essential services. Unlike other Honda dealers, Auburn Honda respected my time and started my service promptly at my scheduled time of arrival. The service adviser was respectful and knowledgeable. However, the unfortunate reality of working with any Honda dealership will be the high cost of repairs compared to a competent Honda specialty shop, if you can find one. More

by cdpar1955 Verified Customer Verified Customer

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They had the car in stock, and worked hard at taking care of us and made us a good deal of us and made us a good deal More

by MarkDaly0 Verified Customer Verified Customer

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Very friendly courteous professional and do very very very good work and would recommend you to a friend very good work and would recommend you to a friend More

by None Verified Customer Verified Customer

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It was great doing business at Auburn Honda. We have been servicing our car there for a couple of years, but 1st purchase from them! They were a great team! We have been servicing our car there for a couple of years, but 1st purchase from them! They were a great team! More

by Singn5 Verified Customer Verified Customer

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During my visit, I was disappointed by the lack of privacy when discussing my personal financial information. Sensitive details regarding my credit score and banking history were spoken about openly i privacy when discussing my personal financial information. Sensitive details regarding my credit score and banking history were spoken about openly in a public area, within earshot of other customers. This was not only uncomfortable but also felt inappropriate and unprofessional. Additionally, there was an apparent breakdown in communication throughout the buying process. I was told that specific issues with the vehicle had been addressed, but unfortunately, those problems persist. I was also informed that both the vehicle and paperwork would be ready by the afternoon, yet upon arrival, neither was prepared. This resulted in two visits to the dealership, each lasting over three hours—an inconvenience that could have been avoided with better coordination and planning. While I understand that I purchased a used vehicle, I believe every customer deserves the same level of respect and attention, regardless of the price point. The vehicle’s features were not explained to me, and I left feeling rushed and unsupported during what was a very important and stressful decision. As a single mother supporting two households on a limited income, having a reliable vehicle is essential to my ability to work and care for my family. If I had the time, financial flexibility, and fewer responsibilities, I would have continued my search elsewhere. Unfortunately, my circumstances left me with limited options. I hope this feedback is taken seriously, as it reflects a real opportunity for improvement, particularly in the areas of customer communication, privacy, and empathy. I appreciate your time and attention to this matter. More

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