Tom Betterson

We purchased a 2016 used BMW X5 from Winslow about a year and a half ago and was happy with our purchase at the time. Yesterday while driving down the highway, they moon roof exploded with a gapping hole an and a half ago and was happy with our purchase at the time. Yesterday while driving down the highway, they moon roof exploded with a gapping hole and glass everywhere. I had my 20 month old in the car and I am currently pregnant. I scared me to death to think about if I did not have the cover on and the glass getting all over us. This def did not make me feel safe driving the car. I looked online and there are MANY websites that talk about how the X5 from year 2012 -2018 have had issues with the moon roof just randomly exploding. Took the car in to the dealership and of course right away they starting with the statements that it was a rock that did it. I have owned many cars throughout my life and have never had this issue. I called the sales manager, as I wanted to explain to him that I now do not feel safe in this car with soon to be two kids under two and would like to look at getting a different car. We went in, told them the cars we would like to test drive and drove them. We picked out one, now we were not looking for. A free car, but considering the circumstances and the safety problem, thought they would work with us. They came back with an offer on the car that was ess than Kelly Blue Book and sticker pice on the car they already knew was over priced according to TrueCar and said that was the best they could do. Then they said that the damage to the car could not be filed with the warranty with BMW and we had to file through our insurance company because they could NOT prove it was NOT a rock that did it. I was like if a rock can destroy your moon roofs like that then I def do not feel safe in them. Needless to say I walked out and I WILL NOT purchase a car with them. I am forced to drive a car that I feel is not safe that they verified. As soon as we are able to get out of the car, I will sell and go to Denver to purchase a car. I bought the BMW for safely for the family, especially the kids and that is now ruined for me. More

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Awesome Experience. They will do whatever they can to help get you the car you want. Great customer service,great value. Amazing financing rates. Above and beyond what I expected. help get you the car you want. Great customer service,great value. Amazing financing rates. Above and beyond what I expected. More

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Outstanding Service Across the Board! After a long and fruitful relationship with my Explorer, it was time to search for a new vehicle. A respected coworker recommended I consider BMW. I After a long and fruitful relationship with my Explorer, it was time to search for a new vehicle. A respected coworker recommended I consider BMW. I conducted some research, including several other makes/models, and eventually found a vehicle at a BMW dealership in Denver that I thought might suit my needs. Before making the trek north, however, I decided to stop at Winslow BMW to put eyes on the vehicle, test drive it, and decide whether I even liked it. Boy, am I glad I did! I was immensely pleased with the entire test drive and purchase experience. Scott Cain was outstanding. From moment one, I felt my needs, desires, and price point (even if that meant looking at other options) were well respected, and the entire team there worked hard to make it happen for me. Not once did I feel pressured or bullied. I suffered a bit of sadness ending my relationship with my Explorer, but that quickly passed after Jake Gordon helped me set up the slick tech features and preferences in my new vehicle. I drove off the lot fully armed and with zero regrets about my transition to BMW. Scott Cain, Jim Carlson, Tom Betterson, and Jake Gordon were phenomenal. My Encore appointment with Jake Gordon taught me even more about my new BMW. He was very gracious, helpful, and willing to go above and beyond to ensure my complete satisfaction. He really is a "Product Genius!" Without question, I would highly recommend Scott Cain, Jim Carlson, Tom Betterson, Jake Gordon, and the entire team at Winslow BMW. They were a delight to work with and I look forward to a long and fruitful relationship with my new BMW and my new BMW family. If you haven't thought about BMW, reconsider... and if you're considering BMW, go to Winslow BMW in Colorado Springs! More

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5-Star Dealership. After our car was totaled in an accident we were forced to search for a replacement used vehicle. Often we found salespeople to be self interested, After our car was totaled in an accident we were forced to search for a replacement used vehicle. Often we found salespeople to be self interested, and many didn't know their product. Out of curiosity we stopped at Phil Winslow BMW. Whew! The facility was attractive, clean, inviting and the greeting welcoming. In time we were introduced to Tom Betterson, the General Manager, by the salesperson, Tom took notes on our wish list and offered to search the market beyond their inventory. Eventually we did buy a used BMW. We had some questions and concerns after the sale. Tom he took a personal interest in the situation and fairly solved any issue quickly. They earned the sale and the rating. More

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Excellent Service The whole dealership was friendly ,very clean and treated us VERY well.The whole process of buying our car there was made so much easier.There was NON The whole dealership was friendly ,very clean and treated us VERY well.The whole process of buying our car there was made so much easier.There was NONE of that pressure you get from other dealerships. Our Client Advisor,Nathaniel Moore went above and beyond the call of duty. More

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GREAT EXPERENCE buying from Winslow BMW of Colorado Springs My first BMW was a GREAT EXPERENCE working with the professionals at Winslow BMW. Low pressure sales which I appreciated. Got in and got out without s My first BMW was a GREAT EXPERENCE working with the professionals at Winslow BMW. Low pressure sales which I appreciated. Got in and got out without spending a whole day when trying to purchase a new car! Great people to work with! jake Gordon was extremely helpful with his BMW Encore session. More

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Fair price, great service! Bought a used vehicle from Winslow BMW and I can't say enough nice things about the sales staff and finance person I worked with. Fast, efficient serv Bought a used vehicle from Winslow BMW and I can't say enough nice things about the sales staff and finance person I worked with. Fast, efficient service; the quickest in and out I ever had buying a vehicle and the price was fair. Thanks to Charles, Tom, and Jim for an excellent and professional job. More

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Competitive I looked at other BMW dealerships, in Denver, and found Phil Winslow BMW to be highly competitive. I had a great buying experience and found the perfe I looked at other BMW dealerships, in Denver, and found Phil Winslow BMW to be highly competitive. I had a great buying experience and found the perfect car for me. I am a previous customer, and have always had great service in a friendly and professional atmosphere. I am most pleased with my new automobile, and look forward to many years of a great relationship with Phil Winslow BMW. More

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Great experience Our first visit didn't result in a sale, but Tom took such good care of us going over all the great features of an X6 that he is the reason we came ba Our first visit didn't result in a sale, but Tom took such good care of us going over all the great features of an X6 that he is the reason we came back to buy. Scott Cain and Jake Gordon were also professional and helpful during and after the sale. The team really made the purchase go smoothly and painless. Love the car too! More

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The only place I trust I only bring my car here for service . They always do a great a job. The customer service is great and always take care of you. I only bring my car here for service . They always do a great a job. The customer service is great and always take care of you. More

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