Tom Beedy

On buying our third Highlander from this dealership, we were extremely surprised and disappointed by our experience. Our process started over 10 months ago. We ordered a Grand Highlander with a specific co were extremely surprised and disappointed by our experience. Our process started over 10 months ago. We ordered a Grand Highlander with a specific configuration. Over the next three months, our salesman, Ebrima Jallow, called numerous times with alternate vehicles that were on the lot. Finally frustrated, we wanted to know when the specific vehicle ordered would arrive. Ebrima admitted he never ordered our car ! On going to the GM we received no satisfaction or apology. Ebrima finally ordered our vehicle after a three month delay. Then the safety hold by Toyota stopped all deliveries on Grand Highlanders for months. Finally our vehicle arrived after 10 months with never an apology from anyone at Maplewood Toyota. Needless to say, we have gone from loyal, long time customers to Never Again ! More

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Excellent people, experience, will definitely buy my next car here. Working with Tom and Maplewood Toyota was a great experience. Tom is the best, making sure everything was perfect. car here. Working with Tom and Maplewood Toyota was a great experience. Tom is the best, making sure everything was perfect. More

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Cha helped me find a Sienna that suits me. I am always satisfied everything I came here for vehicle help. Cha made the trade in go smooth. Traded my 2022 Honda CRV Hybrid for a 2018 Toyota Sie I am always satisfied everything I came here for vehicle help. Cha made the trade in go smooth. Traded my 2022 Honda CRV Hybrid for a 2018 Toyota Sienna AWD limited. Highly recommend Cha's expertise to others. More

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Sales rep, everyone was pleasant, professional. One issue was problem some, but overcome. Overall, experience was good One issue was problem some, but overcome. Overall, experience was good More

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Scott did a great job getting my new Tacoma - he gave us a great tour of the truck- we received great service from everyone at the dealership. a great tour of the truck- we received great service from everyone at the dealership. More

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Very good leadership and sales team, as well as services at this location. I am a returning customer. Thank you. at this location. I am a returning customer. Thank you. More

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Fantastic customer focus! !! Great dealership!! Best car buying experience in my lifetime! Thank you very much! !! Great dealership!! Best car buying experience in my lifetime! Thank you very much! More

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Larry Bain was very helpful with my purchase of a 2021 Highlander. He has offered his assistance with questions/problems I may have regarding the features, etc. of the Highlander. Highlander. He has offered his assistance with questions/problems I may have regarding the features, etc. of the Highlander. More

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Kavue is an excellent wonderful sales man to work with . Maple wood toyota unbelievable great Maple wood toyota unbelievable great More

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Worst Customer Service I have ever received in my life The people at Maplewood Toyota are extraordinary unhelpful and treat their customers with absolute contempt, it's like once you buy the car, they've g The people at Maplewood Toyota are extraordinary unhelpful and treat their customers with absolute contempt, it's like once you buy the car, they've got your money and no longer care enough to even pick up the phone and answer a simple question. They're a group who's incompetence is matched only by their spite towards their customers. I would never recommend Maplewood Toyota to anyone. If you're even thinking about going there, don't. Try any other Toyota Dealership and you'll be ten times happier. I had attempted to do a lease buy-out in November 2019, but was unable to obtain the assistance of Maplewood Toyota's Finance Department. At that time, I found it nearly impossible to get anyone from Finance on the phone. If you call the Maplewood Toyota general number for sales or service, and ask for Finance, you get transferred to another person. At that point, I request to speak to someone in finance, and I am placed on hold. No one from Finance ever picks up the phone, though other departments pick up the phone every few minutes to ask what I need, and I request to speak to someone in finance, only to be placed back on hold. This goes on forever. Today I was on hold for 28 minutes and never was able to speak to someone in Finance, and the only way I could get anyone from Finance on the phone last fall was to contact a Manager and request they put me in touch with someone in that mysterious department. This was the worst customer service I have ever had. I would think the role of the deanship is to assist customers in buying out their lease, but apparently since I am not borrowing from Toyota Finance, I am not important enough to get any assistance from Maplewood Toyota. Since my terrible service experience with attempting the lease buy out in November, and a repeat of the inability to get anyone at Maplewood Toyota to pick up the phone, I have been getting my vehicle serviced at another Toyota Dealership who's Customer Service has been consistently excellent. I contacted them today after the endless hold with Maplewood Toyota and was immediately able to get assistance with my lease buy out from their finance department. Maplewood Toyota should be shut down and driven out of business as soon as possible. Go anywhere else, but you'll be sorry if you make the mistake of working with these clowns. More

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