Todd Slade

STAY AWAY. ..We are lifelong Ford buyers and since we bought our F150 in May 2022 we have spent $4000 in repair cost at this dealership. They sold us a extended ..We are lifelong Ford buyers and since we bought our F150 in May 2022 we have spent $4000 in repair cost at this dealership. They sold us a extended warranty that covers nothing. I have bought with many other dealerships this is the only one that does not attempt to help. Our salesman was extremely nice and this is no way his fault. This is a management and service dept issue. More

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Extremely shady deceitful practice! ! OMG do they deflect, tell stories, try to validate falsehoods. I did dd with info at hand and still got taken by this dealership. Vehicle looked bea ! OMG do they deflect, tell stories, try to validate falsehoods. I did dd with info at hand and still got taken by this dealership. Vehicle looked beautiful, however that's where it ends! I have never written a negative review in my life however this warrants one. Be extremely careful of purchasing used vehicles from them. I would have an inspection of an independent mechanic prior to purchase with this dealership. Bought a vehicle from them with defective tires, services not completed as advertised, information on service history withheld in order to close the sale prior to end of month. Water pooling inside the rear tire well, 5 documented AC/ Heat, electrical service issues upon digging into service records after the dealership guaranteeing me the car was clean and the dealers car he drove. Assured me that it was ok forge my wife's name on all paperwork for title P and S, etc rather then overnighting paperwork for her to sign. The list goes on and on! Todd is your typical sales guy glass half full wants to be your best friend personality. After signing, he asked if the finance guy was an xxx to me, which I responded and said, well, his personality definitely sucks! Another sales guy named Matt, who tried to justify defects with the vehicle stating oh yeah, my wife's car did the same thing as what's happening to your car so you can assume that the defect is perfectly ok! Jennifer whom she states is the GM of the facility spoke 95% of the time when hearing my concerns and asking for remediation; instead of listening, I had enough of her talking over me and trying to convince me that there was nothing she can do, Which is interesting considering Todd, my initial sales associate said that the dealership would pay for half the cost of the defective tires! Jennifer then advises me that "I'm stuck with the vehicle and best of luck! I notified the dealership less then 24 hours after purchase of issues with their vehicle they sold me and called daily until Jennifer decided to pick up the phone and speak to me which was 14 days after purchase. Imagine 14 days!! When asked why it took so long, you can imagine the excuses that came out of her mouth! She was defensive and belligerent! I don't know about you but I can't accept this type of behavior from a business whom treat the customers in this fashion with deceit in order to make a sale!! It's too bad that they wouldn't have listened and worked with me on this xxxx vehicle, now because of their inaction and deflection, it'll cost them a lot more time, effort and a lot more money and resources!! Delacy, after you read this review...how does Surety Bond claim sound for "undisclosed facts about the vehicle condition that has become evident after the purchase" If only you had listened to my issues Jennifer with this vehicle rather then running your mouth! Now you have caused your Owner of Delacy Ford a slew of problems as I am going after you. And by the way! Best of Luck! More

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