Nic was great.
we enjoyed working with him on the long process of buying a car
we enjoyed working with him on the long process of buying a car
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by MDKUKLA
Verified Customer
Verified Customer
Other Employees Tagged:
Nic DeSanti
Oct 10, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Nic and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Aldo Rodriguez was great, very helpful with my purchase.
Very straightforward and helped me close the deal.
Very straightforward and helped me close the deal.
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by PROVIDO1982
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Mallory, Aldo Rodriquez
Oct 04, 2022 -
Bob Rohrman Schaumburg Kia responded
Aldo will be so happy to hear he made your purchasing process a total breeze! Thank you for the 5-stars from all of us at Bob Rohrman Schaumburg Kia!
Gabriel was WONDERFUL!
He did a fantastic job with the process of buying a car!
He did a fantastic job with the process of buying a car!
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by SUELUISI
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Anderson, Gabriel Biggs
Sep 27, 2022 -
Bob Rohrman Schaumburg Kia responded
It will certainly make Gabriel's day when we tell him how much you appreciated his help throughout the purchasing process. Thank you from all of us at Bob Rohrman Schaumburg Kia!
Worst Customer Service Ever!
! Will NEVER recommend this dealership. What an absolute nightmare. They need to learn how to communicate with their customers and not avoid them. The
! Will NEVER recommend this dealership. What an absolute nightmare. They need to learn how to communicate with their customers and not avoid them. The salesman was very kind and understanding to our situation. Oh, and they totally scammed me with the price. Price was listed under ten grand but paperwork showed over 13,000.
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by MONICAMANIEZ73
Verified Customer
Verified Customer
Sep 28, 2022 -
Bob Rohrman Schaumburg Kia responded
Monica, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Sep 28, 2022 -
Bob Rohrman Schaumburg Kia responded
Monica, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Not sure who Todd Pruit is as I didn’t work with him
(only with salesman)
Overall experience was great
(only with salesman)
Overall experience was great
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by CARRIEBRYK0
Verified Customer
Verified Customer
Other Employees Tagged:
Bill Mitchell
, Ruben Dortch, Anthony Longobardi, Nate in finance
Sep 21, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for giving Todd and the Bob Rohrman Schaumburg Kia team a shoutout. We're pleased you got to go home in a car that is right for you. Enjoy!
My sales representative was absolutely amazing.
Michael was his name. He was extremely helpful. Made sure I was out on a timely fashion. I couldn’t have asked for a better deal.
Michael was his name. He was extremely helpful. Made sure I was out on a timely fashion. I couldn’t have asked for a better deal.
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by STACYBOMICINO
Verified Customer
Verified Customer
Other Employees Tagged:
Micheal Fleker
Sep 19, 2022 -
Bob Rohrman Schaumburg Kia responded
Stacy, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Michael can do to assist you, please do not hesitate to let us know. We are always happy to help!
The service was pretty good.
The process of signing everything was bit odd as they were already putting license plate number and making the car ready when I have not signed anyth
The process of signing everything was bit odd as they were already putting license plate number and making the car ready when I have not signed anything. However, the car I'm driving is good, and I am happy with it.
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by JWJ1115COM
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Anderson
Sep 11, 2022 -
Bob Rohrman Schaumburg Kia responded
Congratulations on your new vehicle and thank you for choosing Schaumburg Kia. Your feedback and rating mean a lot to us. We are sorry to hear that you felt rushed. It was not our intention. We do hope to see you again!
Not Happy, bought a car took it to mechanic to replace
tires found out that has a screw in the gas tank, and no catalytic converters, attempted to return within 3 business days they said you bought a car
tires found out that has a screw in the gas tank, and no catalytic converters, attempted to return within 3 business days they said you bought a car as is, my contract does not say as is, I also pointed out that there is oil leaks on the engine and according to the Illinois State law any defects in the drive train must be fixed if found within 15 days or 500 miles which ever comes first. They said to bad lawyer up. I can honestly say I would never recommend this Car Dealer for anything. Bill was the manager that I attempted to return the car to. Worst car experience ever, documentation and the Illinois law means nothing to them. To bad, get a lawyer and have a nice day. Watch out they do not inspect there trade in cars just clean them and sell them without making sure they are in reasonable condition. It doesn't matter if it's a $3000 car to a $20000 car you can not sell a used car without catalytic converters and a screw plugging a hole in the gas tank that starting leaking the next day. This is what everyone warns you about shady dishonest used car dealer!
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by RICHARDJEZIORSKI0
Verified Customer
Verified Customer
Sep 14, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Sep 14, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Sep 14, 2022 -
RICHARDJEZIORSKI0 responded
richardjeziorski@gmail.com - richard jeziorski - 847-376-1608 - I also filed a complaint with the BBB
Great people and very helpful.
Will recommend to others 15 words is a lot to ask
Will recommend to others 15 words is a lot to ask
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by RRERC4
Verified Customer
Verified Customer
Other Employees Tagged:
Kamarie Jones
, Nic DeSanti, Anthony Longobardi, Mike Raith
Aug 31, 2022 -
Bob Rohrman Schaumburg Kia responded
We are grateful for your positive feedback, thanks so much for choosing Bob Rohrman Schaumburg Kia!
Pressured from the moment I arrived.
Poor communication, confusion, and sales people not having the answers I needed. That’s Bob Rohrman in my experience.
Poor communication, confusion, and sales people not having the answers I needed. That’s Bob Rohrman in my experience.
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by JANDERSEN220
Verified Customer
Verified Customer
Other Employees Tagged:
Aldo Rodriquez, Nate
Aug 23, 2022 -
Bob Rohrman Schaumburg Kia responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Aug 25, 2022 -
Bob Rohrman Schaumburg Kia responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
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