Todd Navarrete

The sales team at Bettenhausen was great—friendly, helpful, and professional—but the moment the contracts were signed, everything went downhill. From upper leadership down, it’s clear they do not care helpful, and professional—but the moment the contracts were signed, everything went downhill. From upper leadership down, it’s clear they do not care about their customers once they have your money. We’ve been dealing with major issues on BOTH our new 2025 Jeep and Ram since September 27, and as of November 18, both vehicles are STILL sitting in their shop with zero updates, zero accountability, and no real urgency from anyone in management. Over the past seven weeks, we’ve been bounced around from person to person, given conflicting information, and left to chase answers and solutions ourselves. Promises of communication and timely repairs have been broken repeatedly. Leadership has shown no ownership of the problems, leaving us frustrated, stressed, and completely ignored. The only person who has actually cared is Franco, the Service Director, who has consistently stepped up to communicate honestly, follow through, and fight to get both vehicles repaired correctly. If it weren’t for him, this nightmare would be even worse. If you value your time, money, and peace of mind, do not buy or service here—once the ink is dry, upper leadership disappears, and you are left to deal with this mess on your own. See all up to date calls and text and both vehicles are still at bettenhausen and not in my driveway. Grand Totals • Calls: 64 • Texts: 22 • Emails: 19 Overall total of all communications: 105 More

by Ashley Verified Customer Verified Customer

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Customer service is always incredibly helpful. if they don't have the answer, they find someone that does. if they don't have the answer, they find someone that does. More

by fqqxy Verified Customer Verified Customer

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I brought my Jeep in for an inspection. The staff were friendly and accommodating. Everything checked out ok The staff were friendly and accommodating. Everything checked out ok More

by wendymoses Verified Customer Verified Customer

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Came in for an oil change in the late afternoon. I was in and out very Quillie.' I was in and out very Quillie.' More

by acc1941 Verified Customer Verified Customer

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Top notice serve! Everyone was nice and super helpful. They took care of everything very quickly and professionally. Everyone was nice and super helpful. They took care of everything very quickly and professionally. More

by csmattingly Verified Customer Verified Customer

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They where very friendly and professional they did things in a timely matter they were very nice and the place was very clean in a timely matter they were very nice and the place was very clean More

by omj672005 Verified Customer Verified Customer

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Place is always clean. service is excellent.they always giving updates and no xx straight forward i like that service is excellent.they always giving updates and no xx straight forward i like that More

by raiders.bs Verified Customer Verified Customer

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Great place, great service. I will highly recommend. Like that they washed and vacuumed the vehicle. I will highly recommend. Like that they washed and vacuumed the vehicle. More

by jowall1021 Verified Customer Verified Customer

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We took in our bucket truck for service and Kyle Mandra was great to work with, He really helped us out a lot. was great to work with, He really helped us out a lot. More

by cramirez19 Verified Customer Verified Customer

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They got me in and out with friendly a check in, and the services that were needed in less time that was estimated. services that were needed in less time that was estimated. More

by btleuher Verified Customer Verified Customer

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