Todd Maroot

Hey, you guys are the best! I have a jeep pickup and their service can’t compare. They’re not bad, but you guys are above and beyond! I have a jeep pickup and their service can’t compare. They’re not bad, but you guys are above and beyond! More

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All staff members are responsible for providing information truly thank you for all professional staff good job Audi the oxnard information truly thank you for all professional staff good job Audi the oxnard More

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Happy customer Always great work in timely manner with courteous and knowledgeable service advisors/management. Thanks to sales and service staff for impeccable work Always great work in timely manner with courteous and knowledgeable service advisors/management. Thanks to sales and service staff for impeccable work. I purchased vehicle here also with same great service. More

by amanda.kaneko Verified Customer Verified Customer

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Prompt friendly service I arrived early and the DCH Audi Team, greeted me with a friendly smile a some fresh coffee. The airbag recall was addressed quickly and ahead of the I arrived early and the DCH Audi Team, greeted me with a friendly smile a some fresh coffee. The airbag recall was addressed quickly and ahead of the predicted schedule. Excellent customer service. More

by SCOTT.SAMPSON Verified Customer Verified Customer

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Need to keep the customer informed I had to call and text service department advisor multiple times to get the status of my vehicle. I caled and found out late in the day (around 5 PM) I had to call and text service department advisor multiple times to get the status of my vehicle. I caled and found out late in the day (around 5 PM) my car needed to be kept another day. A big inconvenience. The next day I received no update on the status. I called multiple times. No response. Finally I called and spoke with the service manager who promptly called me back. In summary, nice oeople and the service and engine light issue was corrected. The opportunity for improvement is with communication. My service advisor was not pro-active or sensitive at all in the area of communication with me the customer. The customer needs to be kept informed periodically on the status and timing of the service work, not left in the dark. I did all the texting and calling to find out about my car. Knwoing my car would require another day should have been communicated much earlier. More

by MBRONKOW Verified Customer Verified Customer

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Inaccurate wasted my time and my wife's time Audi service rep called left message stating if I would like my Takata airbag recall repaired if I could call ASAP so they can schedule it they only h Audi service rep called left message stating if I would like my Takata airbag recall repaired if I could call ASAP so they can schedule it they only have received two parts in i called back made an appointment rep stated I could get a loaner vehicle since it was on a recall I said okay I went to my appointment spoke with another service rap he stated that he doesn't know why they told me I can get a loaner vehicle I just said okay he said we can give you a ride, you can pay for your loaner or have someone pick me up call my wife to come get me I was waiting outside as I seen her across the street getting ready to turn in service rep comes outside says that we don't have your part we got parts for other vehicles. I know people make mistakes but when the inventory parts I'm sure a specific list have cars will pop up I get the feeling that probably somebody's buddy got word that there was only two parts in and got him moved up to the front to get his car repaired first I didn't ask for anything in return but it still would have been nice if they would have offered at least a free car wash which doesn't cost them anything audi basically wasted my time, gas and my wife's time and gas. And my wife being annoyed she wasn't dressed for the day or prepared to drop everything and come get me at the dealership stephanie the service rep at the other desk was more friendly, apologetic and told me to have a nice day apposed to my rep More

by GCAMPINSB Verified Customer Verified Customer

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Very helpful. They called back the next day to see if I was Oxnard Audi was very helpful and not only buying my car but when I had challenges having it fixed. They had a very Speedy manner they were very thorou Oxnard Audi was very helpful and not only buying my car but when I had challenges having it fixed. They had a very Speedy manner they were very thorough they were very informative and the dealership overall is very clean and a nice place to wait while they fixed my car. I would recommend that dealership highly. More

by easyesnyder Verified Customer Verified Customer

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Awesome Recently, Audi DCH of Oxnard took care of our families's needs with leasing two new vehicles at incredible deals. (A3 and TT RS) The service dept w Recently, Audi DCH of Oxnard took care of our families's needs with leasing two new vehicles at incredible deals. (A3 and TT RS) The service dept was also very attentive in fixing a minor issue quickly with our Q7 SUV. I would definitely recommend them to anybody in the luxury performance market. More

by xray77 Verified Customer Verified Customer

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