Todd Lucius

We recently bought a used 2022 Subaru Outback from Great Lakes Toyota/Subaru. It was a new trade in and needed detailed before we could take it home. We waited for that to be done and upon looking it over n Lakes Toyota/Subaru. It was a new trade in and needed detailed before we could take it home. We waited for that to be done and upon looking it over noticed a few cosmetic flaws. The salesman said no problem he would schedule to have everything handled. After waiting to hear from him to get back to us, we decided to message him and then call him. After a couple of weeks we called the dealership and talked to the manager, Todd. He scheduled the work to be done on the car and told us when we could bring it in. Todd kept us updated on the progress of the paint touch ups, a replacement piece of the plastic that goes around one of the windows, etc. After a few days he called and said our vehicle was ready to be picked up. We drove the rental car (which was a brand new Outback) back to the dealership. We were greeted by friendly staff who took us to Todd's office, where he greeted us with a hello and a handshake. Our car was brought around to us, and I want to tell you, it sparkled on the outside and the areas on the outside were fixed and you couldn't tell they were ever there. The inside had been detailed and was fresh and clean and swept out very thoroughly compared to the first day we took it home! We absolutely LOVE our 2022 Subaru Outback now! Todd and his team went above and beyond to make us happy with our purchase. Thank you so much! EXCELLENT CUSTOMER SERVICE! More

by DBKITTLE Verified Customer Verified Customer

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Brandon was amazing to work with. Very helpful and knowledgeable, which made the process very easy. Very helpful and knowledgeable, which made the process very easy. More

by sjrstapley Verified Customer Verified Customer

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They were prompt & immediately attentive. Outstanding communication with us & all departments involved. Truly an enjoyable transaction with very knowledgeable staff. Outstanding communication with us & all departments involved. Truly an enjoyable transaction with very knowledgeable staff. More

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Rob Tong is a very good salesman. He workrd with me and was very upfront and forward. He helped me to get the best deal. Thank you Rob! He workrd with me and was very upfront and forward. He helped me to get the best deal. Thank you Rob! More

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Worked with me and were friendly and professional. Would recommend this dealership to anyone looking for a reliable vehicle Would recommend this dealership to anyone looking for a reliable vehicle More

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It is excellent services . . It was short spending time and waiting room is clean ., staff hospitality . . It was short spending time and waiting room is clean ., staff hospitality . More

by matsuo16896 Verified Customer Verified Customer

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I was weary about applying for a vehicle due to my bad credit. But Emily Brown reassured me if anyone was capable of getting me into a vehicle it was the Great Lakes team. From the moment I submitted my C credit. But Emily Brown reassured me if anyone was capable of getting me into a vehicle it was the Great Lakes team. From the moment I submitted my Credit App, Jose and Sales Manager Todd worked miracles to not only get me into my dream car but also a safe and reliable vehicle for me and my children. I am over the moon with excitement. It was my first time purchasing a vehicle and they made the process easy and worth it. They listened to what my needs and wants were and DELIVERED!! Thank you to the Great Lakes team!!! I am now the proud owner of a beautiful 2024 Camry :) More

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We are very pleased how the dealership has treated my wife and me. We are already sending referrals to the dealership. wife and me. We are already sending referrals to the dealership. More

by JMASHMAN Verified Customer Verified Customer

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We love Jose! He was able to meet our driving needs at a cost we could afford! He was able to meet our driving needs at a cost we could afford! More

by DAUTERMAN Verified Customer Verified Customer

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Great place to buy a vehicle or get service done. All the staff are very courteous and helpful. All the staff are very courteous and helpful. More

by jjspaun Verified Customer Verified Customer

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