Todd Kerns
Todd Kerns at Tri State Nissan

Todd Kerns

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.7
82 Reviews
4.7

82 Reviews

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82 Reviews of Todd Kerns

November 15, 2024

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Employee Rating

Everyone is very professional and concerned about the customer and keeping costs down. I’ll go back. More

by rwaconsult
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Doug Mankins

Nov 18, 2024

Tri State Nissan responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent service while being mindful of costs is important to us, and we're happy to know you felt that. We look forward to seeing you again for all your future service needs. Thanks for choosing Tri-State Nissan!

November 07, 2024

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Attentive, friendly, and competent staff, quick service, thorough explanation of service, really great waiting area! More

by darinjbyrne
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Josh Stogdale

Nov 08, 2024

Tri State Nissan responded

Thank you so much, Darin, for taking the time to share your experience with us at Tri-State Nissan in Winchester! We’re thrilled to hear that you enjoyed attentive, friendly, and competent service from our team. Todd Kerns and Josh Stogdale are valued members of our staff, and it's fantastic to know they made a positive impact on your visit. We’re glad our quick service, transparent pricing, and thorough explanations met your expectations. We also appreciate your comments on our waiting area – we want every part of your experience to be comfortable and enjoyable! Thank you again for your high recommendation and for choosing Tri-State Nissan for your service needs. We look forward to assisting you again in the future! Safe travels!

September 27, 2024

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WORK WAS COMPLETED IN A TIMELY MANNER. ASSOCIATES WERE VERY HELPFUL AND NICE TO DEAL WITH. More

by RSMILLER0
Service Price Transparency
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Yes
Sep 27, 2024

Tri State Nissan responded

Thank you so much for your feedback! We're thrilled to hear that the work was completed in a timely manner and that our team was helpful and pleasant to work with. We always aim to provide a smooth and friendly experience for our customers, and it's great to know we delivered that for you. Thanks again for choosing Tri-State Nissan, and we look forward to assisting you in the future!

September 04, 2024

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Todd was super nice and the job was done in a good time. It was kind of costly but it had to be done. More

by RAEDUNFORD
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Recommend Dealer
Yes
Sep 04, 2024

Tri State Nissan responded

Thank you so much for sharing your experience! We're delighted to hear that Todd took great care of you and that the job was completed in a timely manner. We understand that some repairs can be costly, but we're glad we could get it done efficiently for you. We appreciate your trust in us at Tri-State Nissan and look forward to helping you with any future needs. Thanks again for your kind words!

September 04, 2024

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Todd was great. He’s always courteous and shows a great attention to detail for his customers. More

by rob3391019
Recommend Dealer
Yes
Sep 04, 2024

Tri State Nissan responded

Thank you for taking the time to leave such a positive review! We're thrilled to hear that Todd continues to provide you with excellent service. His attention to detail and courteous demeanor are qualities we greatly value at Tri-State Nissan. We’re lucky to have customers like you who appreciate the dedication we strive to bring to every visit. Thank you once again, and we look forward to serving you in the future!

September 04, 2024

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Service was good, friendly and efficient! Never a problem at Tri-State. Happy customer! Recommend! More

by ricktillmann
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Recommend Dealer
Yes
Sep 04, 2024

Tri State Nissan responded

Thank you, Rick, for sharing your positive experience! We’re thrilled to hear that you consistently receive good, friendly, and efficient service at Tri-State Nissan. Your satisfaction is our top priority, and we're glad to know you’re a happy customer. We appreciate your recommendation and look forward to continuing to provide you with excellent service. Thanks again, Rick!

September 01, 2024

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Polite, competent personnel, quick service, but I'm not to the 15 word minimum yet. More

by kevin.d.murphy
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Recommend Dealer
Yes
Sep 16, 2024

Tri State Nissan responded

Thank you so much, Kevin, for your review! We appreciate you taking the time to share your experience, even if it didn’t meet the 15-word minimum. 😊 We’re glad to hear that Todd and the team were polite, competent, and provided quick service. Thank you again for choosing Tri-State Nissan, and we look forward to serving you again in the future!

August 29, 2024

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Great, quick service with a friendly service department. Will definitely be back in the future. More

by amydow1
Service Time
Recommend Dealer
Yes
Aug 29, 2024

Tri State Nissan responded

Thank you so much for your kind words and 5-star review! We're delighted to hear that you had a great experience with our service department at Tri-State Nissan. Providing quick, friendly service is always our goal, and it's wonderful to know that you'll be back in the future. We appreciate your trust and look forward to serving you again! Thanks again for choosing us!

August 25, 2024

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My only complaint, when getting an oil change I wish they would have rotated my tires automatically without me having to say please do this. Now I probably need to reschedule or have the tire shop down the r More

by jason300zxtt
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Recommend Dealer
Yes

Other Employees Tagged: Skylar Warner

Aug 28, 2024

Tri State Nissan responded

Thank you for your feedback. We're glad you chose Tri-State Nissan for your oil change service. We apologize for the inconvenience regarding the tire rotation. It's our goal to make each service visit as smooth and efficient as possible. We appreciate your input and will take it into consideration to improve our processes. If you need any assistance or wish to schedule a tire rotation, please don't hesitate to contact us. Thank you for your understanding, and we look forward to serving you again soon.

August 23, 2024

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All the service people at Tri-State are very helpful and knowledgeable. The service was fast and completed as promised. More

by rwalty
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano, Josh Stogdale

Aug 28, 2024

Tri State Nissan responded

Thank you so much for your fantastic review! We're delighted to hear that our team at Tri-State Nissan was helpful and knowledgeable, and that your service was completed as promised. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We appreciate your kind words and thank you again for choosing us. If you need any further assistance, please don't hesitate to reach out. We're here to help!

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