Todd Kerns
Todd Kerns at Tri State Nissan

Todd Kerns

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.8
89 Reviews
4.8

89 Reviews

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89 Reviews of Todd Kerns

March 11, 2025

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Employee Rating

Wry please with the service department for finding the problem with the collision safety system. More

by daluw2
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

February 27, 2025

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The employees there are always friendly and helpful. They made sure to address my needs in a timely manner. More

by btaylor27
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Service Time
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Recommend Dealer
Yes
Mar 02, 2025

Tri State Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that our team was friendly, helpful, and made sure to take care of your needs in a timely manner. Providing top-notch customer service is what we strive for every day, and knowing we delivered that for you means the world to us. We truly appreciate your support and look forward to serving you again in the future!

January 23, 2025

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Most times it takes forever, but this time was quick. Thanks for the faster service. More

by squirt004
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 26, 2025

Tri State Nissan responded

Thank you for taking the time to leave a review! We truly appreciate your feedback, and we're happy to hear that your most recent visit was quicker than usual. We're always working to improve our service speed and efficiency, and it's great to know we met your expectations this time. We'll continue to work hard to make every visit as smooth and quick as possible. Thank you for choosing Tri-State Nissan!

January 20, 2025

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They always take good care of me and my vehicle. It is my favorite dealership. More

by DIXBEAN
Recommend Dealer
Yes

Other Employees Tagged: Skylar Warner, Devin Dozier

Jan 26, 2025

Tri State Nissan responded

Thank you so much for your kind words! We're thrilled to hear that we’ve earned your trust and that you always feel well taken care of. It's our goal to provide excellent service, and we’re happy to know that Todd, Skylar, and Devin made a positive impact during your visits. We truly appreciate your loyalty, and we look forward to continuing to serve you and your vehicle for many years to come!

January 17, 2025

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I was able to get a quick response on the phone, then quick response to getting some car techs out to replace my battery. Within a short time I was fixed and car ready to go. We have used Tri State sever More

by ALLAN17
Service Price Transparency
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Recommend Dealer
Yes
Jan 26, 2025

Tri State Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that we could provide a quick and efficient solution to replace your battery and get you back on the road. It means a lot to us that you've trusted Tri-State Nissan for several years and even purchased two vehicles with us—your loyalty is greatly appreciated. Todd and the entire team are always here to ensure your experience is as smooth as possible. If you ever need anything, don’t hesitate to reach out! Best regards, The Tri-State Nissan Team Winchester, VA

January 16, 2025

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Everything was on time and all set and issue was diagnosed and resolved on spot that’s awesome. Highly recommend Tri-State Nissan Winchester. More

by munazafq
Service Price Transparency
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Recommend Dealer
Yes
Jan 23, 2025

Tri State Nissan responded

Thank you so much for your wonderful review! We're absolutely thrilled to hear that your experience at Tri-State Nissan in Winchester was so seamless and efficient. It’s fantastic to know that the issue was diagnosed and resolved on the spot! Our team—Kevin, Todd, Martin, Bob, Josh, and Skylar—will be excited to hear your kind words. We are truly committed to providing top-notch service and exceeding expectations, and your feedback is a true reflection of that. Thank you again for recommending us, and we look forward to serving you in the future!

December 30, 2024

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We have bought all our cars here since 2010. We are absolutely satisfied with everyone we have had contact with. They never try to up sell us on any part. I love that they remember our names More

by KAMEELPERD1954
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Recommend Dealer
Yes

Other Employees Tagged: Skylar Warner

Jan 01, 2025

Tri State Nissan responded

Thank you so much for your loyalty to Tri-State Nissan since 2010! It’s truly an honor to be your go-to dealership for all your vehicle needs. We’re thrilled to hear that you’ve been absolutely satisfied with every interaction and that our team, including Todd Kerns and Skylar Warner, has provided service that stands out. Hearing that you feel recognized and appreciated every time you visit is exactly what we strive for—it’s not just about the cars; it’s about building lasting relationships with amazing customers like you. And your kind words about our honest approach mean so much to us! Your recommendation means the world to our team, and we’ll continue working hard to exceed your expectations every time. If there’s ever anything we can do for you, don’t hesitate to let us know.

December 24, 2024

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excellent staff, very helpful and friendly and fast service very affordable rates and services. Thank you More

by mdes45
Service Price Transparency
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Recommend Dealer
Yes
Jan 01, 2025

Tri State Nissan responded

Thank you for your wonderful review! We're so glad to hear that you had an excellent experience with our team at Tri-State Nissan. It’s great to know that our staff, including Kevin, Todd, Martin, Bob, Josh, and Skylar, provided you with helpful, friendly, and efficient service. We always strive to make our services both fast and affordable, and your positive feedback motivates us to keep exceeding your expectations. Thank you for choosing us, and we look forward to assisting you again in the future!

November 15, 2024

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Everyone is very professional and concerned about the customer and keeping costs down. I’ll go back. More

by rwaconsult
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Recommend Dealer
Yes

Other Employees Tagged: Doug Mankins

Nov 18, 2024

Tri State Nissan responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent service while being mindful of costs is important to us, and we're happy to know you felt that. We look forward to seeing you again for all your future service needs. Thanks for choosing Tri-State Nissan!

November 07, 2024

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Attentive, friendly, and competent staff, quick service, thorough explanation of service, really great waiting area! More

by darinjbyrne
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Josh Stogdale

Nov 08, 2024

Tri State Nissan responded

Thank you so much, Darin, for taking the time to share your experience with us at Tri-State Nissan in Winchester! We’re thrilled to hear that you enjoyed attentive, friendly, and competent service from our team. Todd Kerns and Josh Stogdale are valued members of our staff, and it's fantastic to know they made a positive impact on your visit. We’re glad our quick service, transparent pricing, and thorough explanations met your expectations. We also appreciate your comments on our waiting area – we want every part of your experience to be comfortable and enjoyable! Thank you again for your high recommendation and for choosing Tri-State Nissan for your service needs. We look forward to assisting you again in the future! Safe travels!

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