Todd Kerns
Todd Kerns at Tri State Nissan

Todd Kerns

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.8
88 Reviews
4.8

88 Reviews

Write a Review

88 Reviews of Todd Kerns

January 23, 2025

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Employee Rating

Most times it takes forever, but this time was quick. Thanks for the faster service. More

by squirt004
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 26, 2025

Tri State Nissan responded

Thank you for taking the time to leave a review! We truly appreciate your feedback, and we're happy to hear that your most recent visit was quicker than usual. We're always working to improve our service speed and efficiency, and it's great to know we met your expectations this time. We'll continue to work hard to make every visit as smooth and quick as possible. Thank you for choosing Tri-State Nissan!

January 20, 2025

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They always take good care of me and my vehicle. It is my favorite dealership. More

by DIXBEAN
Recommend Dealer
Yes

Other Employees Tagged: Skylar Warner, Devin Dozier

Jan 26, 2025

Tri State Nissan responded

Thank you so much for your kind words! We're thrilled to hear that we’ve earned your trust and that you always feel well taken care of. It's our goal to provide excellent service, and we’re happy to know that Todd, Skylar, and Devin made a positive impact during your visits. We truly appreciate your loyalty, and we look forward to continuing to serve you and your vehicle for many years to come!

January 17, 2025

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I was able to get a quick response on the phone, then quick response to getting some car techs out to replace my battery. Within a short time I was fixed and car ready to go. We have used Tri State sever More

by ALLAN17
Service Price Transparency
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Recommend Dealer
Yes
Jan 26, 2025

Tri State Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that we could provide a quick and efficient solution to replace your battery and get you back on the road. It means a lot to us that you've trusted Tri-State Nissan for several years and even purchased two vehicles with us—your loyalty is greatly appreciated. Todd and the entire team are always here to ensure your experience is as smooth as possible. If you ever need anything, don’t hesitate to reach out! Best regards, The Tri-State Nissan Team Winchester, VA

January 16, 2025

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Everything was on time and all set and issue was diagnosed and resolved on spot that’s awesome. Highly recommend Tri-State Nissan Winchester. More

by munazafq
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 23, 2025

Tri State Nissan responded

Thank you so much for your wonderful review! We're absolutely thrilled to hear that your experience at Tri-State Nissan in Winchester was so seamless and efficient. It’s fantastic to know that the issue was diagnosed and resolved on the spot! Our team—Kevin, Todd, Martin, Bob, Josh, and Skylar—will be excited to hear your kind words. We are truly committed to providing top-notch service and exceeding expectations, and your feedback is a true reflection of that. Thank you again for recommending us, and we look forward to serving you in the future!

December 30, 2024

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We have bought all our cars here since 2010. We are absolutely satisfied with everyone we have had contact with. They never try to up sell us on any part. I love that they remember our names More

by KAMEELPERD1954
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Recommend Dealer
Yes

Other Employees Tagged: Skylar Warner

Jan 01, 2025

Tri State Nissan responded

Thank you so much for your loyalty to Tri-State Nissan since 2010! It’s truly an honor to be your go-to dealership for all your vehicle needs. We’re thrilled to hear that you’ve been absolutely satisfied with every interaction and that our team, including Todd Kerns and Skylar Warner, has provided service that stands out. Hearing that you feel recognized and appreciated every time you visit is exactly what we strive for—it’s not just about the cars; it’s about building lasting relationships with amazing customers like you. And your kind words about our honest approach mean so much to us! Your recommendation means the world to our team, and we’ll continue working hard to exceed your expectations every time. If there’s ever anything we can do for you, don’t hesitate to let us know.

December 24, 2024

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excellent staff, very helpful and friendly and fast service very affordable rates and services. Thank you More

by mdes45
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Recommend Dealer
Yes
Jan 01, 2025

Tri State Nissan responded

Thank you for your wonderful review! We're so glad to hear that you had an excellent experience with our team at Tri-State Nissan. It’s great to know that our staff, including Kevin, Todd, Martin, Bob, Josh, and Skylar, provided you with helpful, friendly, and efficient service. We always strive to make our services both fast and affordable, and your positive feedback motivates us to keep exceeding your expectations. Thank you for choosing us, and we look forward to assisting you again in the future!

November 15, 2024

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Everyone is very professional and concerned about the customer and keeping costs down. I’ll go back. More

by rwaconsult
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Recommend Dealer
Yes

Other Employees Tagged: Doug Mankins

Nov 18, 2024

Tri State Nissan responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent service while being mindful of costs is important to us, and we're happy to know you felt that. We look forward to seeing you again for all your future service needs. Thanks for choosing Tri-State Nissan!

November 07, 2024

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Attentive, friendly, and competent staff, quick service, thorough explanation of service, really great waiting area! More

by darinjbyrne
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Josh Stogdale

Nov 08, 2024

Tri State Nissan responded

Thank you so much, Darin, for taking the time to share your experience with us at Tri-State Nissan in Winchester! We’re thrilled to hear that you enjoyed attentive, friendly, and competent service from our team. Todd Kerns and Josh Stogdale are valued members of our staff, and it's fantastic to know they made a positive impact on your visit. We’re glad our quick service, transparent pricing, and thorough explanations met your expectations. We also appreciate your comments on our waiting area – we want every part of your experience to be comfortable and enjoyable! Thank you again for your high recommendation and for choosing Tri-State Nissan for your service needs. We look forward to assisting you again in the future! Safe travels!

September 27, 2024

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WORK WAS COMPLETED IN A TIMELY MANNER. ASSOCIATES WERE VERY HELPFUL AND NICE TO DEAL WITH. More

by RSMILLER0
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Service Communication
Recommend Dealer
Yes
Sep 27, 2024

Tri State Nissan responded

Thank you so much for your feedback! We're thrilled to hear that the work was completed in a timely manner and that our team was helpful and pleasant to work with. We always aim to provide a smooth and friendly experience for our customers, and it's great to know we delivered that for you. Thanks again for choosing Tri-State Nissan, and we look forward to assisting you in the future!

September 04, 2024

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Todd was super nice and the job was done in a good time. It was kind of costly but it had to be done. More

by RAEDUNFORD
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Service Communication
Recommend Dealer
Yes
Sep 04, 2024

Tri State Nissan responded

Thank you so much for sharing your experience! We're delighted to hear that Todd took great care of you and that the job was completed in a timely manner. We understand that some repairs can be costly, but we're glad we could get it done efficiently for you. We appreciate your trust in us at Tri-State Nissan and look forward to helping you with any future needs. Thanks again for your kind words!

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