Todd Jacob

I made an appt for what I believe is warranty work and an oil change. My Santa Fe is sputtering randomly and the turn signal is not working properly. I was told that I would have to leave it for a few days oil change. My Santa Fe is sputtering randomly and the turn signal is not working properly. I was told that I would have to leave it for a few days (I told them I could only give them 3 days with it) because they would have to experience the sputtering in order to diagnose the issue. Ok...I get it. First problem....they did not even open my vehicle for over a day after they had it. With Bluelink I can tell when someone unlocks the vehicle. They did not move the car until I called for a status. They told me that they haven't been able to recreate the sputtering. Well of course not....you would have to drive it to do that! When I picked it up after they had it for 3 full days I was told they couldn't find the sputtering issue and the turn signal was working as expected. They were so kind as to send a video of the turn signal working....except that it was the hazard light that they had on! Seriously? Saffords technicians don't even know the difference between a turn signal and hazard light? So I paid for a rental car (never any loaner cars anymore) for 3 days for an oil change!!! Convenience be damned! I will find another dealership and hope they are not as incompetent as this one. Oh...I almost forgot that they had the nerve to tell me that I needed brake pads and rotors and they would happily do that for $1300. No thanks! My trustworthy local mechanic says I just need pads. More

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