Todd Hammar

Most of us have certain expectations when we approach a dealer to buy our car. Wipe your mind of preconceptions. Basil resale doesn't just raise the bar - it sets a new Gold Standard in customer service fo dealer to buy our car. Wipe your mind of preconceptions. Basil resale doesn't just raise the bar - it sets a new Gold Standard in customer service for the automotive industry. I went with a heavy heart to sell my car because of serious medical issues. I was deeply touched with the unparalleled compassion and professionalism I received from Patrick and Justin at Basil resale. These two young gentlemen went above and beyond proficiency; their experience with cars and people is clearly remarkable. The car meant more than transportation to me, and they immediately recognized this. The vehicle was in excellent condition and they quickly realized the loving care displayed, and by understanding the situation, conducted the transaction with the utmost compassion and graciousness. As far as I'm concerned you can search the planet over and never find better people to deal with. Basil resale, Patrick and Justin are among the few rare individuals who still personify "old world customer service." They offered me the highest possible price, came and picked up the car, took care of all the paperwork and delivered a check - right to my home. To say this is rare indeed, is an understatement. I was treated with warmth and respect - unparalleled service in today's business environment. Go see Basil - it doesn't get any better! More

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I was treated poorly at their location in Orchard Park. We bought a vehicle here instead. They gave it to us dirty and full of dog hair and told us to go get it detailed ourselves because they didn't have We bought a vehicle here instead. They gave it to us dirty and full of dog hair and told us to go get it detailed ourselves because they didn't have time. I don't have time to do what should be their job. They also said the heated seats worked, Todd lied to me about that when he picked up the car because he told me they worked when he drove it and then later said he'd call us about the chip that he didn't know was missing. BS I'm not stupid. I was just sick of dealing with their games because I spent days there trying to complete my purchase. We have very nicely asked about it here and there (once every few weeks) and Todd just brushes us off with no information. Typical salesman behavior. Acts like theyre going to do what they say but as soon as you sign they don't give a rats behind because the sale is over. Never again will I buy from Basil. I should have learned when they were disrespectful to me at the Orchard Park location. Don't waste your time. Go somewhere else and be sure you check to make sure everything on the car works. I'll be reaching out to GMC to further advise them of the issues. More

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They helped me get the car I want and I had really good experience at this dealer. experience at this dealer. More

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The last car I bought from them lasted 13 years. Was happy to get another one from them today. Had a great shopping experience again. Was happy to get another one from them today. Had a great shopping experience again. More

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The sales person Tod and his whole support team and management was very receptive helpful. I love my car and I appreciate how professional and resourceful the Basil team was management was very receptive helpful. I love my car and I appreciate how professional and resourceful the Basil team was More

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I had a great experience with Todd he was very friendly and helpful without being pushy understood all my needs provided me with the perfect truck gave me a nice full tank of gas and great service when you and helpful without being pushy understood all my needs provided me with the perfect truck gave me a nice full tank of gas and great service when you go ask for Todd More

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I had a very good experience at Basil buying my used car. It was quick, efficient, pleasant, with no issues. Everyone I dealt with was very helpful. I was out the door the next day within an hour…I would rec It was quick, efficient, pleasant, with no issues. Everyone I dealt with was very helpful. I was out the door the next day within an hour…I would recommend them for your next purchase. More

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Very friendly and helpful without being pushy. Went several places (Buffalo to Syracuse) exploring models and deals. Happiest with service at Basil by far. Todd was very nice and eager to help any way several places (Buffalo to Syracuse) exploring models and deals. Happiest with service at Basil by far. Todd was very nice and eager to help any way he could, but we didn't feel like we were being rushed into anything. They wanted us to be happy with our decision. Patrick also checked in with us over phone. Also, from what we could tell in all our exploring, they had very fair to great pricing compared to many of the other places we looked at. Very happy with experience and would recommend to anyone in need. More

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We had a great experience working with Todd. He was attentive, professional and efficient. He took care of everything we needed so the process was smooth and quick. Highly recommend working with him- h attentive, professional and efficient. He took care of everything we needed so the process was smooth and quick. Highly recommend working with him- he made the process stress free. More

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Shout out to ray lee and Todd hammer for getting me into my dream car I will choose basil 💪🏾💪🏾💪🏾 Thank you guys for my challenger my dream car I will choose basil 💪🏾💪🏾💪🏾 Thank you guys for my challenger More

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