Tito Villalvazo

Terrible on all levels. Shady sales staff, unorthodox made up procedures, lack of communication and accountability. Really a crooked place. I do not recommend. Shady sales staff, unorthodox made up procedures, lack of communication and accountability. Really a crooked place. I do not recommend. More

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After confirming test drive of 2016 Jeep Wrangler before driving 2+ hours to this dealership I was 30 minutes into trip when I received a heads up email that Jeep was in the service center, but should still driving 2+ hours to this dealership I was 30 minutes into trip when I received a heads up email that Jeep was in the service center, but should still be ready at the scheduled time. Not wanting to leave anything to chance I called immediately to find out why the Jeep was in the service and requested confirmation that it would be ready. The internet rep said she would check status with the service manager and call me back. About 5 minutes later she called me back to tell me Jeep was only in for routine service check and would be ready. Upon arrival at the dealership it took several minutes for anyone to even greet me, then the person who did said they would go look for the repo had spoken with. About 10 minutes later this same guy came back and said he would be working with me even though he did not know me nor even which vehicle I was scheduled to test drive. After I told him which vehicle he returned about 5 minutes later to inform the Jeep is still in the shop and the repairs are not done and the mechanic had left for the day.. Turns out they had discovered a leak which resulted in lots of water damage under drivers side floor mats/carpet. So there could be no test drive. I was allowed to at least view the Jeep up on hoist in service bay. Needless to say it was very unprofessional, frustrating and a waste of 5 hours drive time plus $100 gas. Dealership made no offers to remedy their error or offering to cover my gas. More

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I am not sure where to begin! we bought the truck and less than 12 hours later the check engine light comes on. i try calling the dealer and after several calls I was finally told no one by the name of t less than 12 hours later the check engine light comes on. i try calling the dealer and after several calls I was finally told no one by the name of the sales managers Chris and Virgil work there and that our salesman Tito doesn’t work there. When i was first shopping for the truck the managers took my call immediately. I left a review and wouldn’t you know I was called back immediately from Tito begging me to take the review down. They come for the truck and tell us it was a sensor. but who knows what they’re really hiding. it’s been just 14 days since buying the truck and we find out they withheld a bad car accident the truck had including airbag deployment. tito assured us the truck was never in an accident and they serviced it for everything. well they also played around and never got us a carfax which we should’ve kept asking for over and over but we did a couple of times and we never got one and we were assured the truck was clear free and clear of anything. now no one will return calls or emails, spoke with the finance manager he was so rude and arrogant said he didn’t know what i wanted. said he would have the GM call me. never happened. the finance manager also said he was moving a few things around on the loan so we could get a better rate and putting a warranty on it but not to worry bc it was no charge. LIAR! it was 4 thousand dollar charge! this place is disgusting and full of liars! . we have contacted our lawyers and are taking this to the attorney general car fraud. all we want is our down payment back and to cancel this deal! they’re ignoring us. i would never buy a vehicle from here. stay away. they sell you junk and willingly hide information on used cars. I won’t stop with posting everywhere i can about this dealership and contacting everyone i can until they rectify this. CANCEL THE DEAL CASTLE & give us our down payment back and all this will go away!! More

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Came in to purchase my new 2021 Encore was satisfied overall with everything from the time I walked in to the time I walked out. Thanks to Tito and Tony for all their help. Great customer service. overall with everything from the time I walked in to the time I walked out. Thanks to Tito and Tony for all their help. Great customer service. More

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The staff was amazing and helped me graciously even before they were open for business. They made up for the dropped communications by Tyler Valdez before they were open for business. They made up for the dropped communications by Tyler Valdez More

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Tito professionalism was above anything I ever expected. He helped me the entire time and treated me with respect, he was making sure all of my questions were properly answered. Will definitely do busin He helped me the entire time and treated me with respect, he was making sure all of my questions were properly answered. Will definitely do business with him in a near future. On the other hand Tom Hackett was very dishonest and very unprofessional, he lied several times trying to tell me that I didn’t qualify for a promotion that I knew I qualified and it was the main reason I made the decision to buy a truck. He only cared about making as much profit he could with one single sale. More

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Rewarding Experience Thank you to everyone that helped me to get the car I wanted and for adding the extra’s I had to have. Tito, Corey and Rudy, a special thanks to all Thank you to everyone that helped me to get the car I wanted and for adding the extra’s I had to have. Tito, Corey and Rudy, a special thanks to all of you for making my experience painless and hassle free. I'm very happy with my car. More

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I would recommend Tito and Corey. They were both great. My son found truck and dealership on line. I looked at information. I submitted my info and Sandy text me asap. And it was great. Everyone was super My son found truck and dealership on line. I looked at information. I submitted my info and Sandy text me asap. And it was great. Everyone was super friendly More

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Customer Service done right From the moment we arrived, from being greeted in the parking lot bt Tom Riggio SR and escorted inside and provided with Coffee after our 2 hour drive From the moment we arrived, from being greeted in the parking lot bt Tom Riggio SR and escorted inside and provided with Coffee after our 2 hour drive, we knew we had made the right decision about coming to Crown on Cermak Road. Our local dealers and those within 50 miles of us were way out of the Ball Park on $$. Tom walked us thru the process and explained all of our questions purchasing the Regal Tour X we had been dealing with thru the Online Sales Dept. and Tom finalized the sale. Even after the deal was finalized, Tom continued to answer questions I had and saw to it we got the answers we needed, and when a glitch arose, Tom stayed with us to work thru it. Great job Tom and Castle Buick GMC! The entire staff was friendly and helpfull. More

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Get a new truck I just want to thank Tito for all the help it was a very good experience buying our new truck very nice people work there thanks again very happy. I just want to thank Tito for all the help it was a very good experience buying our new truck very nice people work there thanks again very happy. More

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