Tino Pereira | Page 2

I drive an hour and pass 3 other BMW dealers to take my car to JMK. By far the best experience ever, tops Princeton and Open Road. Carlos, Tino and Jocelyn and the rest of the service team is amazing I wil car to JMK. By far the best experience ever, tops Princeton and Open Road. Carlos, Tino and Jocelyn and the rest of the service team is amazing I will continue to go there. More

Report | Print

I had my car towed in for a diagnosis of the reason it would not start. From the start dealing with Tino Pereira and then Hilairo Soares was a pleasure. They were both complete professionals. They explain would not start. From the start dealing with Tino Pereira and then Hilairo Soares was a pleasure. They were both complete professionals. They explained what the problem was with my electrical system. My car was fixed within a day and for much less then I ever expected. This was my first experience with the service dept at JMK and they made a customer for life. I did not purchase the car new so I did not deal with the sales staff. But when I am ready for a new car this will be the only dealership I will ever use. Thank you for making it so pleasant for me. Thank You, Brenda R More

Report | Print

My sales associate Agata Grzybyk work tireless to locate used cars and for my consideration.After many searches ,we decided to consider a new car lease . Agata developed a lease arrangement with terms tail used cars and for my consideration.After many searches ,we decided to consider a new car lease . Agata developed a lease arrangement with terms tailored to meet our needs .Subsequently, she arranged for delivery and provided us with details of vehicle operations .Additionally she arranged for a post sale installation of satellite radio, Within the first month of our lease the car required service attention .Agata followed up with the service department management team of Tino Pereira and Carlos Duarte to fully resolve issues with our vehicle . JMK was able to engage BMW North America to provide corporate support to resolve our vehicle issues. We currently enjoy trouble free driving in our 5 series sedan and look forward to aggressively recommending JMK and BMW to others who may have interest in a new or used BMW. More

Report | Print

Took my BMW X5 4.8 for recall 13V-045, came in at 8:30 aprox, after waiting for about three hours the advisor came and told me my car was ready, they are washing it, he finally gave me the keys and said i aprox, after waiting for about three hours the advisor came and told me my car was ready, they are washing it, he finally gave me the keys and said i am all set, walking to my car i notice my rims were damaged, took a closer look and saw it was indeed damaged and covered very poorly with black stuff, I notified the advisor and he came and told me the rims was like that when I brought the car in, and there is nothing I can do about it, the manager came out and told me I was a liar and he can"t do anything about it, I ask for the log or pictures they took when I brought the car, they said that they did"nt take any or make any note of it before, I contacted BMWUSA and they said file a report which I did. I will never use JMK BMW again, and let everyone know of my expedience. UPDATE: Carlos Duarte the service manager of JMK had my rims repaired, they did a fantastic job on the painting also, I will still buy my parts from them because they have a wide variety instock, thank you for resolving my issue. More

Report | Print

There is no better way of describing this dealership except to say that for years they ripped us off. I will provide one example. Our vehicle was a 2004 X3. We brought the car in for service and they in except to say that for years they ripped us off. I will provide one example. Our vehicle was a 2004 X3. We brought the car in for service and they informed me that I was leaking oil from the valve cover. The cost for the repair was a close to $1,000. I explained to the representative that the car is old and that we would only be willing to do the repair if he can guarantee this would fix the problem. I explained that I didn't want to go back and forth on this where it was a money pit to repair this issue. He promised that the valve cover repair would fix the leak. Two months later I brought the car back after I had to replace 2 quarts of oil and was now told that the oil pan was leaking (another $1.600). When I explained to Mr Duarte, the service manager, that his representative promised that the problem was with the valve covers he had no response except to say that its very difficult to diagnose an oil leak and that most likely the valve cover gaskets required replacement anyway. Really? This is not an isolated incident with them. Do not trust your vehicle to this dealer. More

Report | Print

Great job! My 2011 X3 had a problem with wind and road noise, and some hesitation on throttle application. As usual for JMK I was given the feeling they were listening to my concerns and I was treated wit noise, and some hesitation on throttle application. As usual for JMK I was given the feeling they were listening to my concerns and I was treated with both courtesy and a smile. My Service Advisor, Jacob Kolasinski and the Service Manager Tino Pereira assured me they would do everything possible to take care of the issues, which in regard to complaints about noise is often not easy. And they did, both the noise and and hesitation gone. Can't do better than that. Also want to thank Hilario Soares who has provided similarly great service in earlier dealings. More

Report | Print