Tina Beaver | Page 3

I took my car there to get a spare key programmed, and either their techs are poorly trained, incompetent, or it was a blatant attempt to rip me off. When I got the car back none of the voice commands for either their techs are poorly trained, incompetent, or it was a blatant attempt to rip me off. When I got the car back none of the voice commands for Sync worked. I took the car back, they told me they they had fixed it. When I went back to get it, it still did not work. I showed them the many forums that listed this happening, and told them they needed to fix it. The service advisor swore that this had never happened before, which is not true because I connected with several other people on social media that had had this happen when they got their keys programmed at Corwin. The service advisor told me I would need to pay the $300 diagnostic and probably $800-1500 to replace the module they had damaged. I went home, emailed the service department manager, and even sent her the links to the forums that detail that this is an issue with programming they should have been aware of. She wrote me back saying there was no possible way it could have been something they did. I called the general manager the next morning, and he told me he would look into it with his foreman. He called back later and confirmed it was something they did when programming the key, because the rest of the SYNC system still worked perfectly. He told me to bring the car back in and that they would fix it. I took the car back in and got a call later that they had fried the APIM module when they overloaded it with updates to SYNC, and now none of the system works and the screen won't even turn on. I knew not to update SYNC because it would cause problems when I got the car just from a simple Google search. Their techs should have known what they were doing would destroy the module. They fried the APIM module and refused to replace it. As the bailee they had the duty of care to return my car to me in the condition it was delivered in. It has now gone to the state attorney general's office, and a lawyer. More

by Schifferl24 Verified Customer Verified Customer

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They serviced my truck competently. What I like about them is that they did not continue in service that they questioned and actually came back to discuss with me about it(Whipple relat What I like about them is that they did not continue in service that they questioned and actually came back to discuss with me about it(Whipple related). I appreciate that. More

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Excellent service to come pick up my vehicle at a pre-determined location. Disappointed my new truck continues to have the same problem which has been fixed 3 times pre-determined location. Disappointed my new truck continues to have the same problem which has been fixed 3 times More

by Chadhaggerty83 Verified Customer Verified Customer

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I just enjoyed the experience, having to do anything that costs money for either maintenance or servicing is not fun but the dealership made it as easy as they could. My understanding of cars also helped me costs money for either maintenance or servicing is not fun but the dealership made it as easy as they could. My understanding of cars also helped me to know that they was being honest and upfront with me. More

by AJRAZZBERRIES1490 Verified Customer Verified Customer

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I had a recent appointment to have 2 recall issues resolved. They completed the needed tasks that day, so I am all set now. resolved. They completed the needed tasks that day, so I am all set now. More

by DRANDREW0 Verified Customer Verified Customer

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Corwin Ford has always given me the best service from the time I purchased my car to having maintenance done on it. Your service program is wonderful where you can come and pick up my car in bring it back. O time I purchased my car to having maintenance done on it. Your service program is wonderful where you can come and pick up my car in bring it back. Or have the mobile service for me. I highly recommend Corwin Ford for all of your car needs. The technicians are wonderful. The staff is wonderful. You won’t be disappointed. More

by BARBKORTEN Verified Customer Verified Customer

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Top notch dealership. Very helpful explaining what needed to be done . Kept me in the loop during the repair process Very helpful explaining what needed to be done . Kept me in the loop during the repair process More

by HURSTLARRY668 Verified Customer Verified Customer

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Fast and friendly service. The turn around time was better than I was expecting One more word The turn around time was better than I was expecting One more word More

by Dmfc2323 Verified Customer Verified Customer

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Mrs. Beaver was both polite and professional, as well as being very informative on what was needed to fix our car. being very informative on what was needed to fix our car. More

by TCGRALL Verified Customer Verified Customer

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All of the employees I interacted with were friendly and respectful. My service writer, Tina Beaver, was exceptional. respectful. My service writer, Tina Beaver, was exceptional. More

by ronwade55 Verified Customer Verified Customer

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