You don't have mechanics, you have parts changers, if the
scanner says there's no problem, your 'mechanics' pretend everything is fine. 7 people, including 2 of YOUR quick lane employees can smell fuel in th
scanner says there's no problem, your 'mechanics' pretend everything is fine. 7 people, including 2 of YOUR quick lane employees can smell fuel in the oil, but your 'master mechanic' can't smell it? We were told the oil level was 'normal' then told the issues were due to an overfill on an oil change? ..... is the oil normal level or overfilled? I've never seen a mechanic who checks the oil level with the engine running.... your employees are zero help, and don't give a xxxx about work if it's warranty.
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by ADRIENNE.KINSLEY
Verified Customer
Verified Customer
Other Employees Tagged:
Timmy Woods
Jul 21, 2026 -
Ford of Morgantown responded
Adrienne. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.
Great communication,nice waiting area.
Easy access, tried to send a rating for Cody but the keyboard would not load 5 star for Cody also
Easy access, tried to send a rating for Cody but the keyboard would not load 5 star for Cody also
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by barblusk16
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2026 -
Ford of Morgantown responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
My car went in on time.
They found out what was wrong with quickly. They had the parts on hand and fixed it right away.
They found out what was wrong with quickly. They had the parts on hand and fixed it right away.
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by Gary.Rank
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Ford of Morgantown responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
Timmy and Tyler were extremely helpful and effective of
dealing with the problems that I needed to address today.
dealing with the problems that I needed to address today.
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by mhaidars
Verified Customer
Verified Customer
Other Employees Tagged:
Timmy Woods
Jul 13, 2026 -
Ford of Morgantown responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
I never got my updated quote.
The 130k service was incomplete. My oil was never changed.
The 130k service was incomplete. My oil was never changed.
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by DrGrant2018
Verified Customer
Verified Customer
Other Employees Tagged:
Timmy Woods
Jul 07, 2026 -
Ford of Morgantown responded
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@fordmorgantown.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Did a great job getting all the recalls correct and in a
timely manner. .Thanks to the team
timely manner. .Thanks to the team
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by RCMC0209
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2026 -
Ford of Morgantown responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
If that can’t diagnose it from the computer/diag unit, oh
well. No old school troubleshooting, and diagnoses. I repaired the issue.
well. No old school troubleshooting, and diagnoses. I repaired the issue.
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by Coyotedan
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2026 -
Ford of Morgantown responded
"Coyotedan" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@fordmorgantown.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Took care of me as always.
Was unable to correct the issue at the time but ordered the parts and I am scheduled to come in next month for repairs.
Was unable to correct the issue at the time but ordered the parts and I am scheduled to come in next month for repairs.
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by THEBONNETTE
Verified Customer
Verified Customer
Other Employees Tagged:
Timmy Woods
Jun 24, 2026 -
Ford of Morgantown responded
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
Here visiting my mom and service department made time to
get me in right away! Everyone I dealt with was great.
get me in right away! Everyone I dealt with was great.
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by kawika7
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2026 -
Ford of Morgantown responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Vehicle was there a week and nobody called to let us know
what was going on! Finally we called more than once! Said charged battery .transmission message stated unable to shift soon! So far haven't seen tha
what was going on! Finally we called more than once! Said charged battery .transmission message stated unable to shift soon! So far haven't seen that message!
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by CANADYLINDA
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2026 -
Ford of Morgantown responded
Thank you for bringing this to our attention, Linda. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.