Tim Stack

An awesome and amazing experience that benefits the customer This is my first time purchasing a vehicle from a dealership Amy made it possible not only for us to drive out of there in what we wanted the same day This is my first time purchasing a vehicle from a dealership Amy made it possible not only for us to drive out of there in what we wanted the same day but was compassionate considerate and extremely concerned with my experience as a HUMAN BEING and what I needed as well as wanted.. Not at all what others say they experience at different dealerships When they are taken advantage of...no no quite the opposite.. it was a truly amazing experience and I would recommend this dealership and Amy S. to anyone seeking a new or used vehicle; or even just some friendly advice as these people are not seeking to take advantage of their customers These people are knowledgeable experienced and put customer benefits 1st and it's very obvious that that's their priority and you just can't find customer service like that anywhere else More

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Poor Service What a Joke, Not one person in this entire dealership knows what anyone is doing. They could care less about the customer as long as they sell a vehic What a Joke, Not one person in this entire dealership knows what anyone is doing. They could care less about the customer as long as they sell a vehicle. 1st I go looking for a van for work. I knew what I could afford and after looking at the ProMasters. They sign me up for business link which is nice as I do not have wait for service I work 12 to 14 hour days. This was a turn on for me. After taking one for a test drive we come to an agreement on a price. My wife then says she thinks she would liker a newer car. Her and I told the salesman that we need 4 wheel drive or we would not be able to get to our cabin. Salesman says that is not a problem. My wife wanted a Jeep so he shows us a Patriot. Salesman says that will be perfect to get you to the cabin. Wife takes if for a test ride and tell the salesman she will let him know in the morning. I was told to come back 1st thing in the morning and my Van would be ready for me. My wife and I were there at 9am, by 3:00pm I still have not seen the finance department yet. They kept telling my that they were waiting for paperwork. Finally go in at 4:30pm and this clown gives me a price way higher than we agreed upon. So I tell him that is not going to happen. I got up and walked out. The salesman comes chasing me down. Now mind you I have wasted 2 full days and still no van. The GM comes out I forget his name. Asked if he will give me a few minutes to see what he can do. By now it is 6pm comes out and gives me the same price as we agreed upon. Just before he came back my phone blows up about someone checking my credit score. I quick looked into my credit score was 780 when this joker was done it was 510. I told him about it. The then told me after the first 2 payment it will be back were it was. Nope 4 months latter it is still in the 500’s. So almost 8pm and I get my van. Then my wife says I will see you tomorrow to pick up the Jeep. Had the Jeep a few days and I hear a noise from the rear. I know for a fact being in the automotive field for 20+ years that it was a wheel bearing. We take it back to the dealership and they said that there was nothing wrong with the Jeep and they all sound like that. Oil change light comes on after only putting a 1000 miles on it. Take it back and they tell me that the oil was changed and that the tech didn’t reset it. I told them also to check the noise coming from the back. A few hours latter my wife gets a call saying the left rear wheel bearing is bad and that is was going to cost over $400. That was not going to happen and did you change the oil. They said no it didn’t need it. I asked for service records on when the last oil change was and they could not produce them for me. So I told them to change the oil. This issue should have been fixed from first time we took it in a days after we bought it. So my wife talks with another manager Mike. He said that he will talk to the service director Shawn and that they would figure something out and for her to call in the morning. Wife calls and had to leave a message. When Shawn finally calls back he said that the sales department would pick up part of the bill at that it would only cost $248 and that he would apply that fee to an extended warranty. So she goes for it. Now they want to charge us $2000 for an extended warranty from Chrysler that after looking into Chrysler will not honor because the vehicle has 72,xxx miles on it. Now I find out that the Patriot is not 4 wheel drive. I thought all Jeeps were and the salesman even told us that it was 4 wheel drive. We dealt with Garry and Alex in service and when we came in to pick up the Jeep not one person new anything about the warranty. As for my ProMaster with Business Link drive up service next lift priority I go in for my first oil change and they asked if I had an appoint. I said no that I am a Business Link customer and I do not need an appointment. That was at 8:30am I figured I would get it done before work. The guy tells it won’t be done until after 5pm. I ask to speak with the GM and Mike comes out and says that I need an appointment. I set the appointment up for the following week. I tell the service guy that I was a Business Link customer and why I had to make an appointment. He told that I didn’t. So again not to happy. You all at Joe Cecconi’s need to get on the same page. Not a very happy customer More

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Amazing Service in Commercial Sales at Cecconi's! This was my first commercial vehicle purchase in Western New York and I visited 10 dealerships until I knew that I had found the right one at Cecconi' This was my first commercial vehicle purchase in Western New York and I visited 10 dealerships until I knew that I had found the right one at Cecconi's. None of the other's really seemed to care about my business. Tim Stack knew the product and went out of his way to make the experience easy. He brought the vehicle to my place of business so that we could ensure that it was the right one. When I went in to close the deal, Tim had everything ready, paperwork done and gave me a very good deal. The people in the business department were great and the General Manager took the time to introduce himself and thank me for the business. I am happy with the vehicle and the price but was absolutely amazed at the level of service provided by Tim Stack and the Commercial team at Joe Cecconi's. I will definitely buy there again. More

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Horrible experience Long story short...Had issues before I even signed a contract for my dodge grand caravan...then it was issue after issue from two weeks after I drove Long story short...Had issues before I even signed a contract for my dodge grand caravan...then it was issue after issue from two weeks after I drove it off the lot, ranging from transmission parts needing to be replaced, they made us replace a clock spring that come to find out wasn't even the problem, then the alternator on top of all the other issues all within the first few months of owning this vehicle mr. Jensen and a service employee Alex are the only people I'd have anything good to speak. I was there today, this is the second time in 2 yrs my car started slamming into gear, which they claim my transmission fluid keeps getting low but theres no leak. They wanted me to pay 39.00 today just for them to check it! Then I was asked to think about trading my vehicle in there so I can get another piece of garbage. O ya and somebody that got an oil change other day by them had all there oil leak back out cuz cecconis messed it up!!! Very very poor customer service by many and 2 hrs for a scheduled oil change, and a piece of garbage vehicle I'm not stuck with. More

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They almost killed my father My father's truck went in for service (which took 4 trips for a very minor fix- a parking brake handle) and he complained about the process. Wouldn' My father's truck went in for service (which took 4 trips for a very minor fix- a parking brake handle) and he complained about the process. Wouldn't you know, he's driving down the thruway and his rear tire simply falls off the vehicle in mid-day traffic. Luckily he survived the accident. His truck was immediately towed to his shop where they discovered the other rear tire (the only 2 removed during the service) was also loose and ready to fall off. All 5 lug nuts on each rear tire were not tightened properly. I don't think it's a coincidence and we will be taking every possible step to make sure they can't do this to anyone else. Their negligence in the service dept almost cost our family our father. More

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Worst dealership We bought our SUV in mid February, the salesman was great, we had no problem purchasing the vehicle, he worked with us on every level. Unfortunately, We bought our SUV in mid February, the salesman was great, we had no problem purchasing the vehicle, he worked with us on every level. Unfortunately, the service department is not so great. After three days of having the car home we started having issues with it, the back seat was broken, a speaker was blown, and one of my turn signals was charred and the bulb was burnt and loose. We brought this to their attention, the service guys told us they would need confirmation before fixing the seat or speaker because it was out of warranty. We thought it was great that they were considering it, we completely understood that would be a nice gesture of them seeing as we had just brought the car home. The turn signal on the other hand, that was their problem. We had it diagnosed the first time on February 18th. They told us they needed to wait a week because the service manager was out on paternity leave. In the meantime, my exhaust started rattling really bad, we brought this to their attention because they had never called back about my turn signal, speaker, or seat. So now we had a fourth problem to add to the list. They told us they couldn't figure out what the problem was and we had to wait for parts to come in for the turn signal. So we brought it home again. Immediately, we heard a strange noise coming from the engine. We brought it back again. Initially we wrote a bad review on Facebook because of how much they had ignored and pushed our problems back. We went in for three diagnoses and the none of our problems had been solved. They didn't do anything for us. The operations manager called me and asked me to take down my review and let him help me. I put my trust in him and took it down. They had my car for a week. They claimed the problem with my engine was my fuel injection valve was moving and it was normal. And they fixed my exhaust. Nothing else. It took them a week to put a clip on a heat shield. On top of that the noise is louder now in The front end and my car jerks violently while driving it. They refuse to take my car in and made me go to another dealership to have it fixed. This place is the single most disorganized, unprofessional company I have ever worked with. More

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Tailgate Problems Since Nov 2013 in very cold conditions my tailgate on 2013 Dodge Ram began to freeze shut. It's now March and problem still goes on. Poor service and Since Nov 2013 in very cold conditions my tailgate on 2013 Dodge Ram began to freeze shut. It's now March and problem still goes on. Poor service and communication with this dealer. Last I herd from them that they were calling Dodge themselves to figure it out. Here I wait. More

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