Tim Smith

Love it! !! Was going for an oil change and end up with a new truck because of Erin Smith!!! She is great!! !! Was going for an oil change and end up with a new truck because of Erin Smith!!! She is great!! More

by peejay2012 Verified Customer Verified Customer

Report | Print

HORRIBLE, BEWARE! On July 18, 2022, I took my truck in for service because the low oil engine light and charging pad did not work. Tammy called me to advise On July 18, 2022, I took my truck in for service because the low oil engine light and charging pad did not work. Tammy called me to advise me that the truck needed an oil change, and that was the cause of the low oil pressure engine light. I agreed to have them change the oil, and shortly after leaving the dealership, the low-oil pressure engine light came on again. So, problem one still needs to be resolved, but I paid for the oil change as advised. The second problem was the charging station for the phone, the dealership identified the charging station was not working and replaced it before I left the dealership, I checked the charging station, and it was still not working; at the dealership, we tried 3 different phones to no avail, their response to me was "it may need updates" we will call you when these are available, and you can bring it back in for service. I paid $511 for this service, and my charging station still does not work, and they refuse to refund me for repairs. I have left repeated calls for Gary Guinn (General Manager), Bobby Reagan (owner), and Tim Smith (Service Manager). The leaders of this dealership are not concerned about ethical business practices or proper repairs. I am requesting a full refund for the charging station. More

Report | Print

Great service and easy to deal with. I have bought several vehicles from them and recommend them highly I have bought several vehicles from them and recommend them highly More

by John Verified Customer Verified Customer

Report | Print

Service Department is a joke ! They emailed Me a coupon for a oil change and tire rotation for 59.95 I usually don’t pay this much for an oil change but since it’s included a tire They emailed Me a coupon for a oil change and tire rotation for 59.95 I usually don’t pay this much for an oil change but since it’s included a tire rotation I made an appointment my husband took our Ford F150 to the dealership told them he had the coupon when they presented him with the bill the total was $88.55 he questioned them they did not rotate the tires because they said it did not need it when he got home I called the dealership to question them they were rude tiptoed around my questions and was no help whatsoever I asked for the number for the regional manager they said they did not have one that they were an independent franchise stay away from this dealership They also use synthetic oil which we have never put in our truck and did not ask permission to use synthetic oil More

Report | Print

Great salesperson, great financial personal, exceptional shop manager. Everyone was helpful and friendly. It was a good experience. shop manager. Everyone was helpful and friendly. It was a good experience. More

by Bond955 Verified Customer Verified Customer

Report | Print

Great service with a smile. Timely and complete as well as I could tell. Happy to do business with you. as I could tell. Happy to do business with you. More

Report | Print

Great service problem was found by On Star Stablitrac problem email sent to me for system to be inspected took to dealership problem was inspected and correct repairs made. Great job by the Service depar problem email sent to me for system to be inspected took to dealership problem was inspected and correct repairs made. Great job by the Service department team. More

by MHIGH1950 Verified Customer Verified Customer

Report | Print

I am so satisfied with star Chevrolet’s work. I was treated so kind and I will use star Chevrolet again. Again, thank you for your service treated so kind and I will use star Chevrolet again. Again, thank you for your service More

by jjohnson624 Verified Customer Verified Customer

Report | Print

I am visiting from New York State. Was looking for a trustworthy place to have my vehicle serviced. Really appreciated the prompt friendly service on my truck. Thank you trustworthy place to have my vehicle serviced. Really appreciated the prompt friendly service on my truck. Thank you More

by Dufidiouscat Verified Customer Verified Customer

Report | Print

Thank you for taking care of my son and his car. We are thankful he has a trust worthy place to bring his car when things need to be done. thankful he has a trust worthy place to bring his car when things need to be done. More

by TERRILWELBORN Verified Customer Verified Customer

Report | Print