Tim Smith
Tim Smith at Luther Mazda of Kansas City
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Tim Smith

General Manager

Luther Mazda of Kansas City

13900 Washington Street
Kansas City, MO 64145

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7 Reviews
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7 Reviews

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7 Reviews of Tim Smith

October 09, 2024

Dealership Rating
Employee Rating

I thought they were great especially with me being. late for my appointment. Then I was impressed with the video showing all they did on my car and the inspection. Thank you More

by ANNEKING415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 08, 2024

Dealership Rating
Employee Rating

My laundry list of issues with this dealership are too long to air out here. I'll just say this, if you are wanting to work with a dealership that actually cares about you during the car buying process, More

by K
Recommend Dealer
No

August 23, 2019

Dealership Rating
Employee Rating

Super service Always friendly and clearly explain issues/fixes. Always appreciate their help keeping our CX-5 and CX-9 in tip top shape. The free car wash is a we More

by MazdaFamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Graham, Skylar Schallenberg , Jim Bogard, Tobey and Chris in Service!

May 19, 2018

Dealership Rating
Employee Rating

Incredible buying experience I felt very comfortable the entire time, from the communication with their internet team, all the way through financing. Everyone did a great job, and More

by thebriann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Cristea

May 29, 2018

Luther Mazda of Kansas City responded

Thank you for the 5-star review and awesome feedback on your vehicle purchase experience with Justin he is one of our best and we are so happy you had the chance to work with him! Enjoy your new Mazda!!

December 23, 2017

Dealership Rating
Employee Rating

From the shop to the front desk. By far this is the Greatest Mazda dealership in the greater Kansas City area! I have purchased 3 Mazda's from these folks and couldn't be happier. You More

by Gary D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Graham, Chris Auhll, Skylar Schallenberg , Justin C.

September 21, 2017

Dealership Rating
Employee Rating

Exceptional experience! Premier Mazda in KC Mo is a wonderful dealership. Made my Mazda purchase easy! The entire team is professional beyond words! Highly recommend to al More

by Leslianne Lamonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 24, 2017

Luther Mazda of Kansas City responded

Leslianne - Thank you for trusting us for your vehicle purchase and service experience! We appreciate your business - thanks for the 5 star rating and review. Enjoy your new Mazda and don't forget to stop by anytime you need a FREE Car Wash!

May 31, 2017

Dealership Rating
Employee Rating

No integrity whatsoever...Bypass this dealer Purchased a pre-owned late model BMW X5...with a 3 month warranty covering engine, transmission and any parts involved in moving vehicle....1 week aft More

by Dave
Customer Service
Recommend Dealer
No

Other Employees Tagged: Khaheem Coley, Finance manager

May 31, 2017

Luther Mazda of Kansas City responded

Thanks for your review. We are sorry we could not earn 5 stars in this case. On the day you were in the store our General Manager was not in the store. He is happy to take your call or visit if you still need further assistance. Most basic warranties given on used vehicles do not cover oil leaks - this was the case with this vehicle. The customer was offered to take additional coverage on the vehicle which was declined in the finance office...We also informed customer that repairs to German vehicles with nearly 100K miles are pricey to which the response was still no we don't want the additional coverage.

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