Tim Nguyen

A year ago I purchased a new car from McGee Toyota in Putnam and the experience was excellent. The process was simple — essentially “sign and drive.” The sales representative handled everything smoothly Putnam and the experience was excellent. The process was simple — essentially “sign and drive.” The sales representative handled everything smoothly without the typical back-and-forth with managers, and the entire transaction was quick and easy. Because of that positive experience, I assumed that reaching out a year later to purchase a used vehicle would be just as straightforward. Unfortunately, that’s where things went downhill. Without getting into every small detail, the dealership still seems very stuck in the old-school way of selling cars — limited transparency, reluctance to provide clear numbers, and an apparent strategy of trying to get the customer physically into the dealership to spend hours negotiating price, trade-in value, and other details. That approach may have worked years ago, but it’s not something I’m willing to go through today — especially when the dealership is about an hour drive for me. I was very upfront about this from the beginning. As a returning customer with a paid-off 2025 Toyota to trade in, all I asked was that the process remain simple and convenient — similar to my previous “sign and drive” purchase experience. Unfortunately, that request was essentially met with a “no.” The representative I was dealing with, Tom, even commented “hate to lose a customer.” What made the situation even more surprising is that the dealership already had my phone number and email on file, yet there was absolutely no follow-up from a sales manager afterward, which was disappointing. The entire process around buying a used car and discussing a trade-in felt unnecessarily complicated and time-consuming. For comparison, I reached out to Land Rover Norwood simply to see how another dealership handled the process. As soon as I provided them with the details of my 2025 trade-in, they clearly recognized I was a serious buyer. Within about 20 minutes I had every piece of information I needed — clear numbers, transparency, and a straightforward process. That’s exactly how a modern car buying experience should work. Ironically, the vehicle we test drove there was the exact same RAV4 that McGee had listed — same mileage and actually priced $1,000 less — and it was also located only about 20 minutes from my house. Despite that, I still tried to give McGee Toyota another opportunity at my business because I was a returning customer. Unfortunately, once again the response was simply “we will beat that.” Beat what exactly? By $1? All I was asking for was full transparency and clear numbers, and that seemed to be a struggle. In the end, I chose to move forward with Carvana. The process was incredibly simple, transparent, and hassle-free. My wife’s Honda Passport will be picked up on Wednesday. I would have genuinely preferred to give my repeat business to McGee Toyota, especially after my positive experience the first time. Unfortunately, this most recent experience made that impossible. More

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I recently purchased a new car and had a fantastic experience. I got a great price, and the entire process was smooth from start to finish. Tommy was incredibly helpful, stayed on top of everything, a experience. I got a great price, and the entire process was smooth from start to finish. Tommy was incredibly helpful, stayed on top of everything, and made sure all my questions were answered. To top it off, they even added heated leather seats at no extra charge, which was such a nice surprise! I absolutely love my new car and truly appreciate the great service. Thank you, Tommy! 🚗 More

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Tommy was great to work with on the purchase of our new Sienna! He was responsive, helpful, and knowledgeable. Something we really appreciated was that Tommy, and everyone else we worked with at McGee Toyo Sienna! He was responsive, helpful, and knowledgeable. Something we really appreciated was that Tommy, and everyone else we worked with at McGee Toyota (managers, finance) were very efficient and respectful of our time. We would love to work with Tommy and McGee Toyota on any future purchases and would recommend them to friends and family. More

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From Tommy to Tim and Melissa, everyone was incredible. This was by far the best experience I have had purchasing a vehicle. Tommy is personable and charismatic. He’s sincere and honest. He was informative This was by far the best experience I have had purchasing a vehicle. Tommy is personable and charismatic. He’s sincere and honest. He was informative while simultaneously getting me excited about the vehicle. The entire team was straightforward and efficient, too. Excellent people overall. More

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This dealership took really good care of me. I have had the best experience with them! Definitely recommend them to anyone looking for a fair environment with people willing to work to meet your I have had the best experience with them! Definitely recommend them to anyone looking for a fair environment with people willing to work to meet your standards. More

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Our salesman Tommy was a pleasure to work with. He is very polite, professional and knowledgeable young man. He went the extra mile by making us feel important by greeting us in the parking lot, an He is very polite, professional and knowledgeable young man. He went the extra mile by making us feel important by greeting us in the parking lot, answering all our questions honestly and making it clear, that our buying experience would be a positive one, his top priority. Tommy truly loves his job, the vehicles he sells and enjoys making his customers happy. McGee is very lucky to have Tommy as an employee. More

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Great dealership. Friendly people. No hard sell at all. A special shoutout to George and Tommy for their 5star service. Friendly people. No hard sell at all. A special shoutout to George and Tommy for their 5star service. More

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First time Toyota buyer, great experience at the new McGee dealership in East Putnam, CT. Garrett Jones was my sales professional and was a pleasure to work with. Listened to my needs and made my buying McGee dealership in East Putnam, CT. Garrett Jones was my sales professional and was a pleasure to work with. Listened to my needs and made my buying experience easy. Took the time to go over everything when I went to pick up my new Rav4. All those I dealt with were great to work with. More

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Hi Tommy, Tommy's dedication, attention to detail, and consistent follow-up truly made a difference during the car buying process. Additionally, the hard work that the whole McGee team put in to ensure ev consistent follow-up truly made a difference during the car buying process. Additionally, the hard work that the whole McGee team put in to ensure everything went smoothly was second to none! More

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Tommy was very professional in his code of business! He offered cold beverages and or snacks anytime there was a period of waiting on paperwork, and he listened to what the Customer wanted, I started of He offered cold beverages and or snacks anytime there was a period of waiting on paperwork, and he listened to what the Customer wanted, I started off by coming to just Test Drive a couple vehicles and told him I would sit on the thoughts and get opinions from loved ones and came in the very next day, I appreciate those who actually care for others, he is a very respectful young man, pleasure to work with him through this whole entire process,” Toyota goes Places. “ More

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