Tim McLaughlin

I was very satisfied with the body shop service with a written guarantee service. Staff was very good in communication written guarantee service. Staff was very good in communication More

by MICKEYS6296 Verified Customer Verified Customer

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In route to Jacksonville I experienced a proble with my 2018 Malibu not shifting into park. I stopped my a Chevrolet dealership in Live Oak who advised tht they did not have the part to repair and recoomm 2018 Malibu not shifting into park. I stopped my a Chevrolet dealership in Live Oak who advised tht they did not have the part to repair and recoommneded that I take to a local dealership in Jacksonville, my final designation. The service department employee at the Live Oak dealership advised me the shift proble was very common with the Cevy Malibu but they did not have the repair art on hand. When I arrive to Jacksonville it was late and no delership was open. The next morning the batter had died and I had the car towed to Gordon Chevrolet the next morning. Mr. Ike Beckwith in the service depart was very helpful and advised that they dealership only had a few technicians working on Saturday, but they would try to ge to y car as soon as possible. I advised Mr. Becwith of the proble with the shift to park and my conversation witht he dealership in Live Oak in route to Jacksonville. I was advised at that time that a basic diagnostice fee of $189 might be required to identify the problem unless technicians were able to idientify the problem quickly. However $1,002.77 later for a part that cost $61 dollars and a battery, I picked up my car a few days later. Apparently, the battery had been drained from the car not going into shift and that charge, while pretty expensive, was understandable. The labor charges were standard for a dealership so no problems there, either. However, the $189 diagnostic fee for an issue that is common to the Malibu was problematic to me. After looking at my receipt of the $189 charged being itimized as Customer concern: 49 - Basic Evaluation 189.99 c/s a few days ago she parked and the vehicle gave a message shift to park, it went away after that. This has happended a few times. This seems to be killing the battery. Please check and advise. Park position switch. This is what was wirtten on the receipt, verbatimly. There was no explanation of what diagnotics were done to waranted a full $189.99 diagnostic fee as the problem with the shift and battery were identified in the concern and the fact the the problem is a common one to the Malibu. After I retuned home from Jacksonville, I made several attempts to contact Mr. Tim McLaughlin, the servce manager, but I was unable to speak with him alfter severval calls and leaving at least 3 voice messages and speaking with Mr. Beckwith. I belive in paying for fair sevrices rendered, but I do not think the $189.99 was anywhere close to a fair charge. I would like to be contacted by someone in managment to address this complaint. More

by carolyn_m926 Verified Customer Verified Customer

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very good job always happy with the service and recommend it to friends and I like the treats in the waiting room but there was no water last time it to friends and I like the treats in the waiting room but there was no water last time More

by jplouden Verified Customer Verified Customer

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I always have excellent service when I bring in my Chevy Colorado. They are all courteous and professional. They know me by my name and are true to what they do. Never try to sell you something you don't n Colorado. They are all courteous and professional. They know me by my name and are true to what they do. Never try to sell you something you don't need or price gouge. I'll always go to them first because I trust them. Thanks Gordon Cheverolet SharonG More

by nanagalloway0417 Verified Customer Verified Customer

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Great Support Team working on my vehicles. I would recommend Gordon Chevy to any one for vehicle servic s. I would recommend Gordon Chevy to any one for vehicle servic s. More

by DANTWILSON Verified Customer Verified Customer

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Gordon always goes above and beyond to service all my vehicles. Plus you get a vacuum and car wash! vehicles. Plus you get a vacuum and car wash! More

by Kt9069 Verified Customer Verified Customer

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Very helpful and great service. Quick service and great customer service as always. Thank you Quick service and great customer service as always. Thank you More

by Hurley Verified Customer Verified Customer

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The service staff was very professional and the oil change did not take very long. The waiting room was clean and quiet. change did not take very long. The waiting room was clean and quiet. More

by pgillis61 Verified Customer Verified Customer

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I’ve been calling and emailing the service manager since December 9th to address issues with my vehicle and today is the 20th and still haven’t had the opportunity to speak with him/her! December 9th to address issues with my vehicle and today is the 20th and still haven’t had the opportunity to speak with him/her! More

by jadind757 Verified Customer Verified Customer

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They were flexible, thorough and professional. We are long term customers and will continue to be going forward. Good job!! Richard Sentz was the person that helped me. He was not listed in the da We are long term customers and will continue to be going forward. Good job!! Richard Sentz was the person that helped me. He was not listed in the data below. More

by Zircon01 Verified Customer Verified Customer

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