Tim Long

Just bought a new Buick Encore from Tim Long. Wow! Great salesman, no pressure, bent over backwards to find the car color and price! I’d give him 10 stars if I could!!! salesman, no pressure, bent over backwards to find the car color and price! I’d give him 10 stars if I could!!! More

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Great Experience Great experience, all the people I dealt with were professional, friendly, and helpful. All in all I would highly recommend the salesman, and manageme Great experience, all the people I dealt with were professional, friendly, and helpful. All in all I would highly recommend the salesman, and management I worked with, and the dealership. More

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BUYER BEWARE PURCHASED A USED CAR FROM THIS DEALERSHIP AND IN LESS THEN 6 HOURS I NEEDED TO REPLACE THE FRONT STRUTS. I WAS TOLD, SEVERAL TIMES, THAT THE CAR HAD PURCHASED A USED CAR FROM THIS DEALERSHIP AND IN LESS THEN 6 HOURS I NEEDED TO REPLACE THE FRONT STRUTS. I WAS TOLD, SEVERAL TIMES, THAT THE CAR HAD UNDERWENT A COMPLETE INSPECTION AND IT WAS A VERY CLEAN AND WELL MAINTAINED CAR. AFTER CONTACTING THE DEALERSHIP ABOUT MY ISSUE, I WAS INSTRUCTED TO RETURN TO THE DEALERSHIP FOR REPAIRS. AFTER ARRIVING I WAS INSTRUCTED BY JERRY THAT THEY WOULD NOT REPAIR MY CAR. IF THAT WAS THE CASE I SHOULD HAVE NEVER BEEN TOLD TO RETURN TO THE DEALERSHIP AND WASTE MY TIME. PLUS, YOU WOULD HOPE THAT A DEALER WOULD STAND BEHIND WHAT THEY SALE FOR AT LEAST A FULL DAY. I WOULD NEVER PURCHASE ANYTHING FROM THIS DEALERSHIP AND IF THEY WERE THE LAST DEALERSHIP, I WOULD START RIDING A HORSE. More

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Exceptional Customer Service When we left the house that morning, we knew we were coming home with a new Buick. The only question, was where would we purchase it. We had previousl When we left the house that morning, we knew we were coming home with a new Buick. The only question, was where would we purchase it. We had previously test driven an Enclave at another dealership and the salesperson just wasn't knowledgeable or excited to see us. We decided that we would visit Bill DeLord Buick GMC Cadillac and look at their inventory. We arrived just as they were opening the doors and from the young lady who greeted us until the last person we saw, it was a pleasant experience. The enthusiasm of Tim Long was contagious as he took us on a test drive, explained the features and closed the sale. Tim did all of this without any high pressure sales. Steve did the financing paperwork and Mr. DeLord even stopped by. Although I didn't work with Frank, I want to thank him for noticing my military decal on my car and stopping by and thanking me for my service. Thanks Frank!! Thanks Tim! Bill DeLord Buick GMC Cadillac has gained another happy and loyal customer! More

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Buying a new Sierra Tim Long was great to work with, would buy from him again. Have used service department for several years, and they are great, always do a good job in Tim Long was great to work with, would buy from him again. Have used service department for several years, and they are great, always do a good job in a timely fashion. More

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Very good easy to work with not pushie. Tom Long was great ,very helpful and easy to deal with I would tell my friends about his help if they need a car. David M Kirby. Tom Long was great ,very helpful and easy to deal with I would tell my friends about his help if they need a car. David M Kirby. More

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Courteous, Professional Service Leads to Happy Buyers We especially wish to thank Mr. Tim Long for his friendly, informative, patient, most courteous and professional sales assistance in our achieving bot We especially wish to thank Mr. Tim Long for his friendly, informative, patient, most courteous and professional sales assistance in our achieving both a successful trade-in and the related purchase of a one-owner, 2014 Nissan Rogue SUV in absolutely superb condition, both inside and out. In fact, we'd for certain want to work with Mr. Long again during any of our future dealings at Bill DeLord! Simply put, he's the best!!! :-) In addition, we also want to thank Mr. Steve Butsch for his prompt, courteous and very efficient approach during our subsequent closing in the Finance Department. More

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The sales team are outstanding This is our second vehicle purchase with Bill Delord Cadillac. Tim Long our sales executive was extremely helpful in helping me to choose the right v This is our second vehicle purchase with Bill Delord Cadillac. Tim Long our sales executive was extremely helpful in helping me to choose the right vehicle for my wife and me. My original thought was either and SRX or an XT5 but after working with the 2 of us helped us settle in on a CTS-4. The rest of the team starting at Bill Delord to General Manager Jerry Perrow worked to put together a very compelling deal and made us feel like we were the most important customer they have. Frank Lambert helped us get the best price possible for our trade-in. As with my previous experience with this group of professionals Steve Butsch got us the best financing available and made the financing and deal closure super simple. Our hats are off to this outstanding group. I look forward to doing business with them again in the future. Thank you, Keith and Sally Drummond More

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A return buyer We came back to Bill Delord because we were very happy with the service we received with Tim Long when we put based a used SUV from them several years We came back to Bill Delord because we were very happy with the service we received with Tim Long when we put based a used SUV from them several years ago. We had also purchased a new GMC Envoy from them in 2007, which I still own. More

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Bought a pre-owned vehicle, sales consultant was fantastic! We found a model that we were looking for on the lot while the dealership was closed. We returned during business hours and were greeted promptly by T We found a model that we were looking for on the lot while the dealership was closed. We returned during business hours and were greeted promptly by Tim Long. Tim was fantastic. He was friendly, knew a lot about the vehicle we test drove, and was not pushy about the sale at all. He took a genuine interest in us and treated us like friends. When it came to the actual deal, he worked with Steve, in finance, to get us to the terms we were looking for. We were offered more than what we expected for our trade-in, and given the payment amount we were looking for without a lot of negotiation on our part. We would recommend Bill Delord to anyone looking for a pre-owned vehicle. Tim would be our first choice for sales anytime. More

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