Tim Kral
Tim Kral at Jim Coleman Honda
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Tim Kral

Service Manager

Jim Coleman Honda

12441 Auto Dr
Clarksville, MD 21029

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4.4
26 Reviews
4.4

26 Reviews

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26 Reviews of Tim Kral

June 24, 2024

Dealership Rating
Employee Rating

Amazing customer service. Everyone is friendly and willing to assist. Today I had the pleasure of meeting Mr. Tim Kral, Service Manager who was eager to assist me with an issu More

by rfeudale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Murray, Cliff Webb

Jun 27, 2024

Jim Coleman Honda responded

Hi rfeudale, Thank you for the 5 star review about your experience in our service department. Thanks as well for the nice words about Tim. We appreciate the fact that you are a long standing customer of ours and of course, please let us know if we can assist you in the future.

February 08, 2024

Dealership Rating
Employee Rating

I like thank Jay, Cliff, and TK for their exceptional customer service. For 12 years I have enjoyed my Honda and over the course of years I have lost a key or two. The team all collaborated to met my n More

by Stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cliff Webb , Jay get 5-Stars

Feb 09, 2024

Jim Coleman Honda responded

Hi Stacy. Thank you very much for the 5 star review. We appreciate your continued business over the last 12 years. We also appreciate the kind words about Jay, Cliff and TK. Of course, please let us know if we can assist you further. Thanks again!

August 05, 2023

Dealership Rating
Employee Rating

From my phone call to confirm if I could walk in to my actual time in shop, the service I receive from Timothy (front desk) was great. David was helpful. I didn’t end up waiting too long and all my concer More

by Ajohns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 03, 2023

Dealership Rating
Employee Rating

They are excellent at customer service, and make every step of the process easy to navigate! More

by Kathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cliff Webb , The shuttle driver! I am sorry I don’t remember his name. He was amazing!

July 29, 2023

Dealership Rating
Employee Rating

Can’t recommend Tim, service manager; which extremely discriminatory boozed and only helps young dark beauties; while ignoring phone calls from anyone else. poor job. I spoken with Cliff, who works 23 ye More

by NNdixon19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Proscia, Cliff Webb, Oz Khan , Michael Young, Andrew—-really poor bios perfomance

June 22, 2023

Dealership Rating
Employee Rating

I’ve been taking my car to Jim Coleman Honda since I bought it in 2019. The service here is amazing. Tim Kral at the service center always is very helpful. I appreciate his service. More

by aristidem5
Sales Price Transparency
Recommend Dealer
Yes

December 13, 2018

Dealership Rating
Employee Rating

Great service Everyone there is very helpful and I appreciate their attention to detail. Fixed my problems. Thanks Sam Wu, got my problem resolved. The best group More

by B2b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chads, Tim Murray, Purvis Burke, Cliff Webb, Pam Turner , James Artis, Steve Seely, Sam Wu

Dec 16, 2018

Jim Coleman Honda responded

Thank you for the fabulous feedback. We are overjoyed to hear that our team took excellent care of you and Sam and our technicians went above and beyond. We appreciate the kind words. We will see you next time. Drive safe!

June 05, 2018

Dealership Rating

Great Service, as always I have always had the BEST in class service from Jim Coleman Honda service. Never take my car anywhere else. Service staff is the best I have experie More

by ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Murray, Purvis Burke, Cliff Webb, Pam Turner , James Artis, Lonnie Mazza, Steve Seely

Jun 08, 2018

Jim Coleman Honda responded

Thank you for the fabulous feedback. We are thrilled to see that you always have such a great experience with us. We're overjoyed to hear our team provides you with fabulous service each time and take wonderful care of you. We'll see you next time. Thank you again and have a great week!

April 21, 2018

Dealership Rating
Employee Rating

Vehicle maintenance. Tim was very helpful. The Presidents club covered the price of most work. The Chi cleaning service was well done too. Have been using Jim Coleman Hond More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 23, 2018

Jim Coleman Honda responded

Thank you for the fabulous feedback. We're thrilled to hear that you had another wonderful experience with us. We are happy our team always provides you with excellent service. We appreciate your continued patronage. We'll see you next time. Have a nice week!

February 16, 2018

Dealership Rating

Pricey; Friendly; Don’t always comply w/sales promises I bought a CRV from Jim Coleman 5 years ago and joined their President’s Club. One of the advantages of the club was a coupon good for a free loaner i More

by TomM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Not all are listed. They may not be employed there anymore

Feb 19, 2018

Jim Coleman Honda responded

Thank you for the marvelous feedback. We are thrilled to hear that you had such a wonderful experience here at Jim Coleman Honda. We delighted to hear that our team members provided you with excellent service and Tim was such a pleasure to work with. We look forward to seeing you again. Have a great week!

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