Tim Islip | Page 55

What an amazing experience. The first thing I have to do is thank Tim Islip for being patient and understanding with the very many questions I threw at him during my time there. Now for the story; I pur is thank Tim Islip for being patient and understanding with the very many questions I threw at him during my time there. Now for the story; I purchased a 2005 Honda Civic Hybrid with 70K miles last year in March from Herb Chambers Honda in Seekonk. Despite maintaining regular checkups and maintenence, it developed a judder problem at 100K miles and began to become a nightmare to drive. I took it in to Honda and asked about their warranty for said issue and was told that mine had expired (105K or 7 years, my 7 ended in April). I was very frustrated at first, after all, how can my transmission be going after one year of having the car? They handed me the paper work on it and told me the steps they would have to take the car through, and that it could get expensive. A new transmission after burnishing the clutch? Yuck. Well there was a clause on the paper about out of warranty extensions, and both Victor and Tim worked damned hard to make sure I was covered. They had me go through the process necessary to identify the exact issue, and when it was discovered they took care of everything for me. No fighting with my insurance, no headache over payment plan. Just service. Simple, excellent service. After they got involved and Tim handled my situation himself, I left with a smile. This could have become very contensious and very stressful, but it never approached anywhere near either of those. I am still stunned about the level of service they provided me. Everyone goes through crap with bad mechanics, poorly done repairs and money grubbers who try to pinch us. You will not find that here. Maintain your car like they suggest (doing regular oil and such there) and they WILL take care of you. I will be doing any recommended services that comes my way from this point on. More

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Maged is just great to work with. He believes in his product and it shows. This is my 1st Honda and as long as Maged is there, it won't be my last. product and it shows. This is my 1st Honda and as long as Maged is there, it won't be my last. More

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I brought my car in for a tune up and to review the seat relase latch in the trunk. I was greated by Tim Islip in Service and the level of professionalism and customer service was simply excellent. I do not relase latch in the trunk. I was greated by Tim Islip in Service and the level of professionalism and customer service was simply excellent. I do not feel my car could possibly be in better hands than Herb Chambers and Tim. Five Star rating in my book...a rating that does not come easy from me! More

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I believe that a company can be both profitable and also show kindness and respect to its customers. On a recent visit, I was listened to and attended to by the employees listed above. This is rare in my show kindness and respect to its customers. On a recent visit, I was listened to and attended to by the employees listed above. This is rare in my experience and was much appreciated. Thanks, Philip Pare More

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My car 2007 Honda Accord had serious engine problem. I took to HERB CHAMBER. I explain the situation to the Assistant Service Manager Tim Islip . He identified the problem, took prompt necessary steps to took to HERB CHAMBER. I explain the situation to the Assistant Service Manager Tim Islip . He identified the problem, took prompt necessary steps to solve the problem. He did a wonderful job and I am highly satisfied to his execellent service. I am sure he will make a remarkable contribution in this area with his sincere, honest and well talented personality. More

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