Tim Holm | Page 3

Holm Buick GMC responded

Thank you for your fantastic review! We appreciate you highlighting that our team at Holm Buick GMC is professional, responsive, respectful, and avoids pressure tactics. We strive to create a welcoming and comfortable environment for all our customers. It's important to us that you feel respected throughout the car buying process, and we're glad to hear your experience was pleasant. We know some dealerships can be pushy, so we focus on providing all the information you need to make an informed decision at your own pace. Knowing you'd recommend us to others means a lot! Thank you for your trust and your business. Please don't hesitate to reach out if you have any questions or need anything at all in the future. Sincerely, The Holm Buick GMC Team

Holm Buick GMC responded

Niketa, we're blown away by your awesome review! It means so much to hear that Owen impressed you with his knowledge and honesty, and that Tim brought both humor and heart to your mom's interaction. That's exactly the experience we strive for at Holm Automotive. Thanks for choosing us, and please come back and see Owen and Tim again soon! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for letting Lucas and the team know you appreciate their hard work! Your endorsement means the world to us and we thank you for your business. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

The entire team will sincerely appreciate the supportive remarks and 5 star review. Lucas Luchsinger is our Service Manager, he will also appreciate your strong support of the team! See you next time! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Kylee, thank you for taking the time to share your review of your service visit at Holm Buick GMC! We greatly appreciate your kind words and are delighted to hear that you had a positive experience with us. Ensuring that your car was fixed correctly and in a timely manner is always our goal, and we're glad we could accomplish that for you. If you ever need any further assistance with your vehicle or have any questions, please don't hesitate to reach out. Once again, thank you for choosing Holm Buick GMC for your service needs. We look forward to serving you in the future and providing you with the same level of excellent service. - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Jessica, thank you for sharing your experience of purchasing a car at Holm Buick GMC. We're thrilled to hear that Jamie provided you with prompt and helpful assistance throughout the special order process. At Holm Buick GMC, our team is dedicated to providing outstanding customer service and ensuring that your car-buying journey is smooth and enjoyable. We understand that special orders require extra attention and effort, and we're delighted that Jamie went above and beyond to assist you in the process. Thank you for choosing Holm Buick GMC for your car purchase, and please don't hesitate to reach out if you have any further questions or need any assistance. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Nothing beats a positive endorsement from folks who know the car industry inside and out! Thanks for taking time to leave such a great review! Stop by anytime, even for just a cup coffee! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Congratulations on your new vehicle! Thank you for sharing your excellent experience with us! We're thrilled to hear that everyone you came in contact with provided great service during your car buying process. We greatly appreciate your recommendation. At Holm Buick GMC, we strive to create a positive and memorable experience for our customers, and we're glad that we were able to meet your expectations. We take pride in our team's commitment to delivering exceptional customer service and making the car buying process as smooth and enjoyable as possible. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience with the Holm Buick GMC team! It's great to hear that you are very pleased with the service you received and that you found us to be a great place to buy a vehicle. Buying a vehicle can be a significant investment, so it's important to have a team that you can trust to guide you through the process and provide excellent customer service. It sounds like the Holm Automotive team delivered on both fronts. Thanks again for your review! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for taking time share your experience with the online community Billy. Your vehicle had been driven nearly 17k miles without an oil change. This was confirmed by the factory oil filter still installed. Our GM Certified Master Technician was able to verify that your turbocharger was working as designed and that the issue was with the unchanged oil starting to sludge which was causing the turbocharger to malfunction. As discussed, you’re responsible for maintaining your vehicle, and your warranty only covers flaws in manufacturing, not repairs caused by a lack of service. Therefore, if you miss an oil change or don't change the oil in a timely fashion, GM can actually void your remaining warranty. We hope in time you’ll come to recognize Service Manager Lucas Luchsinger acted in your best interest to save your vehicle’s remaining warranty while exhibiting the customer first mindset Holm Automotive is famous for. We would also like consumers to note regularly scheduled maintenance is included for the first two years when purchasing any Holm vehicle new or used. Please take advantage of this offer by scheduling responsibly. – Sincerely the holm Automotive Team