Tiffany Carbone

The most unprofessional experience I've ever encountered at a dealership. HYUNDAI should be embarrassed that "Grieco" represents their product line. I have been driving a Palisade since 2021 and was lookin at a dealership. HYUNDAI should be embarrassed that "Grieco" represents their product line. I have been driving a Palisade since 2021 and was looking to get into a new lease on a 2024 Palisade Calligraphy with a beige interior. Conducted my due diligence online and narrowed down my choices to Grieco Hyundai and Balise Hyundai. Grieco insisted they could beat all other offers. I chose to give Grieco a try not for the $200 savings they were supposedly offering but because they had a 2024 Calligraphy with beige sitting on their lot. I arrived at their location at 3:00 PM for my scheduled appointment on 10/10/24 and was expecting a straight forward process. Unfortunately it all went downhill from there. "Justin L" the sales manager I dealt with prior to my arrival assigned my lease deal to a sales associate named "Franco" who exuberantly wasted my time with his moot sales pitch even though I thoroughly explained to him that I was very familiar with the model when we first sat at his desk. He proceeded to take the $3,625.00 due at signing as outlined in their lease offer, $1,125.00 was received in the form of a check and the balance of $2,500.00 charged to my Discover card, this occurred around 3:15 PM. I was expecting to have things wrapped up no later than 4:00 PM. Fast forward to almost 6:00 PM, no docs to sign. I told Franco I was no longer interested in doing business with Grieco. I requested my check back and a credit refund to be applied to to my Discover card. At that juncture Franco passed me off to Justin. Justin went on to say that additional financial information was going to be needed from me to get the deal done. He claimed it wasn't the dealerships "Griecos" fault. He blamed Hyundai Financial saying they were the ones requiring additional paperwork. Justin then suggested "to take the night to think it over". I politely declined his recommendation and once again requested my deposit check and a credit refund to my Discover. Justin refused to do either one. It was necessary for me to put a stop payment on the check for a fee of $35.00 and dispute the $2,500 Discover card charge including interest charges in the amount of $50.00. My total out of pocket costs including traveling expenses for my Grieco experience was approximately $185.00. The following morning I drove to Balise. I was out the door with a lease agreement in hand in under an hour then able to pick up the vehicle registered with a full tank of gas later that afternoon all for $700 less than the Grieco lease offer. Stay clear of Grieco Hyundai and their unethical, deceptive, shameless practices. Reputation is everything. If HYUNDAI cares about reputation and who represents their brand they should strongly consider revoking Griecco's dealership privileges. More

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Darin was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure w beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him. More

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