Tiara Ray
Tiara Ray at Reed-Lallier Chevrolet

Tiara Ray

Service Coordinator

Reed-Lallier Chevrolet

4500 Raeford Rd
Fayetteville, NC 28304

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5 Reviews

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5 Reviews of Tiara Ray

June 15, 2024

Dealership Rating
Employee Rating

FASNTASTIC SALES AND SERVICE DEPARTMENT! !! I WOULD DEFINTELY RECOMMEND! FRIENDLY SALES AND SERVICE STAFF! HUGE SHOUT OUT TO JUSTIN SWANSON!! More

by wrenchwurx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2024

Reed-Lallier Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

January 15, 2020

Dealership Rating
Employee Rating

Teresa Fowler is an absolutely phenomenal service representative. She truly cares about her clients and goes above and beyond the call of duty to give exceptional customer service! More

by Kjernigan4
Recommend Dealer
Yes

September 27, 2016

Dealership Rating
Employee Rating

Bad customer service, bad repairs. Reed Lailler is consistent with shorty repairs and bad customer service. Monday we had a vehicle scheduled for a repair( a recall GM issued after More

by Jcsatterfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Catherine Robinson, Will Haigwood, Elaine Lewis , Team Victor

Sep 27, 2016

Reed-Lallier Chevrolet responded

Let us start by thanking you for your loyal business and apologizing for any hardships this most recent interaction caused you and your mother. Your comments are deeply concerning to us, and we would welcome an opportunity to learn more about your experience so we can improve the service we provide to all our customers moving forward. Please contact our Service Director, Neil Gallagher, directly at (910) 728-4613. We look forward to speaking with you and providing the excellent customer service your family is accustomed to receiving from Reed-Lallier Chevrolet.

Sep 27, 2016

Reed-Lallier Chevrolet responded

Thanks again for your quick reply. My name is Terry Moore and I'm the Public Relations manager. I've been researching this review with our Service Director Neil and we're very concerned that any of our service advisers are misinforming any customer, especially a loyal customer such as you, that we charge a storage fee of $25 per day if the vehicle is not picked up. This is not our fee to start with, its' $35 a day and is only imposed after 7 days and sometime longer depending on the circumstance. We are deeply troubled that this was communicated to your mother. I just got off the phone with your Father and he filled me in on all the details from Sunday until your Mother called and Christie coming to pick it Monday afternoon. Your Father also informed me that the adviser stated there was a charge and how was it to be paid. Once again a very troubling comment because it was a recall no charge. My main question to you, that what be a big help, does Christie know who delivered the vehicle to her and does your Mother know who made the call? I would really appreciate any information you can provide. I really need to make sure that we're not telling any of our customers that we charge a storage fee for such a short period. Very respectfully, Terry Moore

Sep 28, 2016

Jcsatterfield responded

I'm not looking for any feedback or any favors, I'm simply letting the public know what to expect

April 12, 2015

Dealership Rating

Great Dealership in Fayetteville I had the pleasure of shopping with Reed-Lallier Chevrolet in Fayetteville, North Carolina on 3-28-15 after seeing the Laguna Blue Z51 Corvette Coupe More

by Kas67per
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 19, 2015

Reed-Lallier Chevrolet responded

Wayne, Congratulations on your new Z51, what an awesome car! I am so glad that V and the rest of our team was able to take good care of you during your visit. We do our very best to make sure our customers get the high level of service they expect and deserve. We appreciate you doing business with us and hope you will come and visit us again soon. Welcome to the Reed-Lallier family! John Quinn, General Manager

March 08, 2015

Dealership Rating

buying a new car overall experience was great had a hard time trying to get the price that i wanted but you guys workd with me to get the right price customer service More

by les
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes