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Tiana Dela Cruz
Tiana Dela Cruz at Earnhardt Chrysler Jeep Dodge Ram
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Tiana Dela Cruz

Service Advisor

Earnhardt Chrysler Jeep Dodge Ram

1521 East Drivers Way
Gilbert, AZ 85297

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4.5
16 Reviews
4.5

16 Reviews

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16 Reviews of Tiana Dela Cruz

March 26, 2025

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Employee Rating

Overpriced services, lied to my daughter kept changing price. Customer service rude. Worst place ever. Charge 220$ for everything you ask them to check. Outrageous. We had 3 problems, $680 just to check More

by Stewfam3duke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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February 15, 2025

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Employee Rating

Tiana is always on top of any issues that we may come across, from just routine maintenance to dealing with warranty she is always providing top notch service! More

by klarkin83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Earnhardt Chrysler Jeep Dodge Ram responded

We're thrilled to hear that Tiana consistently delivers top-notch service. Our team takes pride in addressing all your needs, and your feedback means a lot to us. Looking forward to continuing to support you! Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 21, 2025

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Tiana is always pleasant and helpful! Listens to my needs and provides good customer care! More

by Nando
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2025

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback, Nando! We're thrilled to hear that Tiana is making such a positive impact with her support. Your satisfaction means the world to us, and we’re here to ensure you always have a great experience! Regards, Luke Morris Service Director luke.morris@earnhardt.com

September 18, 2024

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Tiana was amazing! She was able to help is out with my wife’s Jeep. Her customer service was outstanding! Thank you so much! I will always recommend her! More

by tdmarquez90
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 20, 2024

Earnhardt Chrysler Jeep Dodge Ram responded

We’re thrilled to hear about your positive experience with Tiana! Our team always strives to provide exceptional service, and it’s great to know she made such an impact. Thanks for the recommendation, and we look forward to helping you and your wife again in the future! Regards, Victoria Smith victoria.smith@earnhardt.com

August 20, 2024

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Employee Rating

Tiana was helpful and friendly. She let me know what I needed to get serviced and kept me updated on when to expect it to be completed. More

by tbrinkerhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2024

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for sharing your positive experience with Tiana! We're thrilled to hear that she provided you with helpful and friendly service, keeping you informed every step of the way. We appreciate your feedback and look forward to serving you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

June 22, 2024

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Employee Rating

BEWARE! Missed the issue with my vehicle, tried to charge me for a catalytic converter, had to take it to a Big-O to find out I had a transmission issue - D More

by seandillinghamactor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Josh Utley

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Jun 25, 2024

Earnhardt Chrysler Jeep Dodge Ram responded

Sean, Thank you for taking the time to share your feedback. I wanted to touch base regarding your recent visits to our service center. During your previous visit, we were able to identify the primary issue with the catalytic converter system, which was documented in the Power Train Control Module. Unfortunately, the component was not covered under your extended service contract from the manufacturer (not Earnhardt’s). Regarding your transmission concern, we weren't able to replicate the issue during your last visit. However, upon your recent request, we conducted further investigation, per your authorization, and found that the transmission did require additional attention. Regrettably, your extended warranty declined coverage for the necessary repairs. Nevertheless, your warranty did reimburse you for the remainder of the contract. As per your decision to not proceed with further repairs at that time and to have the vehicle reassembled, we completed the reinstallment and refill of the transmission components. Please note that these costs were not covered by your extended warranty. We remain committed to resolving the main issues you are experiencing with your vehicle. If you would like to proceed with replacing the catalytic converters and addressing the transmission concern, please do not hesitate to contact us. We are here to assist you. Thank you for your understanding and continued trust in our service. We look forward to hearing from you soon. Regards, Josh Utley Service Manager josh.utley@earnhardt.com

May 31, 2024

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Love this group of people. They are wonderful to work with and took great care of my vehicle while I was vacationing. Love them! More

by BAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Lamch, Josh Stricklin, Randy Ferguson, Marc Ray, Rick Hamilton, Doug Miller, Marvin Bolanos, Burt Johnson, Jake Zundel

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Jun 03, 2024

Earnhardt Chrysler Jeep Dodge Ram responded

We are thrilled to hear that you had a great experience with our team, Baz! Providing excellent service to our customers is always our top priority. Thank you for choosing us to take care of your vehicle while you were away on vacation. We look forward to serving you again in the future! Regards, Luke Morris Service Director luke.morris@earnhardt.com

May 21, 2024

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Service was excellent. Trina our service writer was awsome. She kept me informed perfectly. Everything was taken care of that I asked for. More

by Rwood1353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2024

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Rwood1353, thank you for taking the time to share your experience! We're thrilled to hear that Trina provided you with excellent service and kept you informed every step of the way. We're glad we could take care of everything you needed. We appreciate your feedback! Regards, Luke Morris Service Director luke.morris@earnhardt.com

May 18, 2024

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I like the service department at Earnhardt Dodge. They can always get me in on the date and time I need. More

by WW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Stricklin

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May 20, 2024

Earnhardt Chrysler Jeep Dodge Ram responded

Hi WW! Thank you for taking the time to share your positive experience with our service department. We're thrilled to hear that we could accommodate your schedule and provide you with excellent service. We appreciate your feedback and look forward to serving you again in the future. Regards, Victoria Smith victoria.smith@earnhardt.com

May 01, 2024

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Employee Rating

Eddie is extremely knowledgeable, always concerned and understanding about the needs of his customers. He explains and advises throughout the process of the sale. He is always available to answer any qu More

by manny255857
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Stricklin, Eddie Edwards

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May 02, 2024

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Manny, thank you so much for your fantastic review! We are thrilled to hear that Eddie provided you with exceptional customer service and made your experience a positive one. We truly appreciate your support and look forward to assisting you with any future purchases. Regards, Victoria Smith victoria.smith@earnhardt.com

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