Thomas Young

I had a wonderful experience at Cavender Nissan. Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every em Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every employee from Charlie to Nikki in finance were very helpful! More

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STAY FAR AWAY! I purchased a CPO on 8/7/24. 2.5 weeks later, it began shaking with speeds exceeding 40MPH. I called the dealership, explained my issue. She gave a I purchased a CPO on 8/7/24. 2.5 weeks later, it began shaking with speeds exceeding 40MPH. I called the dealership, explained my issue. She gave a message to someone. No one returned my phone call. 3 hours later, called back, spoke with someone else who “gave a message” to someone else & if I hadn’t heard back in an hour, to call back. 2 hours, no word. called back & wasn't hanging up until I spoke with the right person. They needed to talk to service to get it towed since they deemed it unsafe to drive. It was late evening by the time they set it up so the tow truck driver met me@my office the following morning @about 9:30 am. By 1pm, no communication Didn’t know if it made it there. tow driver was a 3rd party. Called & left ANOTHER message. They called An hour later, said that they test drove it & determined the tires weren't balanced properly but it would be fixed & ready by EOB that day. By 4pm, no response. Called again to see how I'm getting there from Uptown Dallas. Finally got to Carina's cell & was told to Uber to the dealership. Took an hour with traffic costing $40. Gave them my receipt before I left for reimbursement. That was 8/27/24. Over 20 calls later, I STILL HAVE NOT BEEN REIMBURSED! 10/1 i was told they sent the wrong form. 35 days for that news!! BUT….IT DOESN’T END THERE, FOLKS! 8 days later, I noticed the shaking & wobbling returned. I promptly called the dealership & Of course, just like in times past, a message was taken so “someone could call me back.” This happened again & again over the course of the month. I finally talked to the service advisor that took care of me previously, if that’s what you want to call it. He said he informed the Used Sales manager of my situation, & he would be in contact with me. A few days later, Thomas called. He said he’d “just now” been apprised of my situation, since the previous Used Sales manager retired, or something like that. He asked when the soonest I could bring my car in was. I have 3 jobs. I don’t have a bunch of time to keep coming back to the. I finally figured out a day I could come back to, what I thought, was test drive it with these people. None of them were “available” to test drive with me when I dropped it off, even though their internet & phone systems were down that day & no one was doing anything. It took several calls, a day & a half later to tell me that 3 people had test driven & “nothing was wrong with it,” & I was welcome to come test drive it with them, even. 9/24 ubered back there to pick it up since I had errands to run for work the following day. Frustrated, I reached out to higher management. 10/1 I spoke with the Service Manager, Deborah?. expressed all of my frustration thru tears. I am so beyond angry@this point, & she assured me things would get taken care of, asked when I could get there, AGAIN, & said she’d be back in touch with my in an hour. A few minutes later Thomas called, essentially blaming me for picking it up when no one was there to test drive with me. I brought my car back in, this morning,@8am. Skylar test drove with me first. We got up to the speed, he felt the shaking. He was satisfied & we returned to the dealership. Enter Thomas. There’s more traffic this time around so I cant get to the same speed. There was a moment you could feel it slightly but he said he couldn’t feel it, to pull over & he would drive. he drove but did not get up to the speed long enough for the shaking to become very noticeable. It was like right as he got to the speed & felt it, he slowed down so it would become less noticeable, to deflect responsibility again. He decided that was enough test driving & that the issue was “probably the xxxxty tires” but they weren’t going to replace them. lead technician was unavailable yet again to test with me. only option was to purchase premium tires @ cost with free install $1200!! So save yourself the emotional trauma & NEVER do business with them! More

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Stay far away from the service department at Nissan of Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you de Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you decide to have the work completed.) Then, $428 for a part that costs $269 (retail) on their own website. Add $325 labor for literally removing two screws and inserting the new part...then plugging the OBD2 back in to clear the trouble alert. All of this takes approximately 5 minutes. Complaining about it gets you a $112 penalty for another part (that they forgot to mention you also need). Let's not forget the $69 shop charge for that paper floor mat and disposable gloves by the mechanic. And the coup de grâce, $30 merchant visa fee that they transfer onto the customer for having the audacity to use a credit card. More

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They pressured me in to an extended warrenty. Had to drive hour and a half to cancel it. Now they won't return my number. Lie to me over and over. Had to file a claim with Nissan. I would no Had to drive hour and a half to cancel it. Now they won't return my number. Lie to me over and over. Had to file a claim with Nissan. I would not go to this dealership unless you like getting the run around. More

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The car salesman (Thomas) was superb but my experience at the so-called “Service” department was dismal. I purchased a used car and returned for service that should have been caught during “make ready”. I fo the so-called “Service” department was dismal. I purchased a used car and returned for service that should have been caught during “make ready”. I found the service manager to be quite rude and dismissive. More

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We had a wonderful experience with baliee! !! He and everyone up there were amazing and very kind!!!! !! He and everyone up there were amazing and very kind!!!! More

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The both salesmen and finance men were sooo kind and helpful!!! Thank y’all so much!!! I feel that y’all rate as high as Sewll Cadillac!!!! Marisa McCarty helpful!!! Thank y’all so much!!! I feel that y’all rate as high as Sewll Cadillac!!!! Marisa McCarty More

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Amazing customer service, thank you. Will do my services here any time, Rondelle is a great service advisor Will do my services here any time, Rondelle is a great service advisor More

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Very friendly and smart worker's thanks for everyone who help to get my car help to get my car More

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