Thomas Whitehead

The worst. Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in t Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in to get a driver's side head lamp replaced.The mechanic didn't have one on hand so we went the parts desk only to find out they didn't have one in stocks and they'd have to order one. So I said okay,order one. I also decided to get my key replaced only to find out that they still didn't have that shank in stocks either!! Sorry Vanguard but wer'e not giving you our business!! "And It Makes Me Wonder"-Led Zepplin "Stairway to Heaven". More

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Worst customer service ever!!! I purchased 2018 F250 Deleted and with the exhaust system removed They sold me a truck that they did not have the title for. 46 days still no title! I talked to accou Deleted and with the exhaust system removed They sold me a truck that they did not have the title for. 46 days still no title! I talked to accounting and tag department. Several other stalling tactics they used. So I called today and they gave me one voicemail after another. Finally I tell them I want to speak to used sales manager a guy named Rodney answered the phone and began to blame me because I did not finance with them saying I should have financed with them and I would not have this problem. I asked to speak with someone else he tells to xxxx off that he was the manager I asked for his last name he tells me it don’t matter because he’s quitting. Then he gives the phone to a TJ I asked for that guys last name he told me it was carter(I looked dealership up after I got off phone he lied it was KOON). TJ told me that he called over to accountant and got it fixed.and that they was sending me another paper fedex overnight. So I will be contacting the EPA to discuss whether are not the sell of truck was legal. Because the sold the truck without exhaust emissions system and deleted. I WOULD NOT RECOMMEND BUYING A VEHICLE FROM THIS DEALERSHIP. THEY ARE VERY DISHONEST! AND VERY ARGUMENTATIVE. OBVIOUSLY BY READING THE OTHER REVIEWS THE OWNER MUST NOT CARE. ALSO I ASKED TJ WHO THE OWNER WAS AND OF COURSE HE DID NOT KNOW. More

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They said his name is TJ which I don’t believe so he’s the used car department manager when we first came in to trade my wife’s car we agreed on the price and i told them i bank with my local credit union the used car department manager when we first came in to trade my wife’s car we agreed on the price and i told them i bank with my local credit union and i will be financing with them they said they have a better credit union to bank so a ran my credit with them so after 5 hours and a half at the dealership they tell me the about an interest rate 2% more then what my bank is giving me so i say ok I’ll just stick to my bank they go you either buy with our bank or they wont sell me the car long story short this dealership is trying to rip customers off with interest rate and they waste your time to feel bad leaving after losing your day waiting in there offices stay away not recommended at all More

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Old School Tactics The only thing they didn't do was throw my keys on the roof. Stall tactics. Withholding of rebates. Ran my credit EIGHT times!!! Then to throw more ga The only thing they didn't do was throw my keys on the roof. Stall tactics. Withholding of rebates. Ran my credit EIGHT times!!! Then to throw more gas on the fire, They took a deal we had reached for $288 a month and when my wife and daughter went up there the next day to sign the papers, Ramrodded, humiliated, and generally wore down my wife. They made her feel ignorant, and she is not. They talked down to her, the main offender being a finance guy named, Edwin Pineda. When he was done with my loved ones, the price was THREE HUNDRED NINETY NINE DOLLARS A MONTH!! l Long story short, I went up there, and they fixed the deal back like it was originally agreed upon. I won't waste time calling them all names, but based on my experience, Patterson Kia is the worst car buying experience I've had in 44 years of buying cars. And in that time I've bought LOTS of cars. Oh, and they fired the only decent person we dealt with during this ordeal, Thomas Whitehead, cause he wouldn't work their slave hours. Thomas, holla, I have 2 more cars to buy, soon! More

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Outstanding Service Quyen was awesome! Very friendly, informative, and helpful. I came in as a spur of the moment situation on Friday evening not expecting to purchase a Quyen was awesome! Very friendly, informative, and helpful. I came in as a spur of the moment situation on Friday evening not expecting to purchase a vehicle. At noon on Saturday I drove off in my 2013 Kia Sportage. Thanks Quyen Nguyen😊 Definitely a win win situation! More

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My 2016 Kia Buying Experience I received a call from Thomas Whitehead about trading in my 2015 Optima for a newer model vehicle. I was happy to receive the call because I was not v I received a call from Thomas Whitehead about trading in my 2015 Optima for a newer model vehicle. I was happy to receive the call because I was not very happy with my experience in leasing my first car. I went in not expecting a good visit but Thomas soon change my prior experience into a very happy one this time by better customer service and overall pleasant time. He was able to get me all I wanted into my new Kia that I did not receive from my prior experience and even more. Thomas has kept me informed with all Kia has going on and has been Extremely helpful. I can truly say, that if he was not there and Charles (sales manager), I would not have lease a new vehicle. Overall EXCELLENT experience!!! More

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Awesome Dealership Awesome Salesman Thomas Whitehead is the salesman you want to go to if you are looking to get into a new car, he will not take no for an answer and he will do what he Thomas Whitehead is the salesman you want to go to if you are looking to get into a new car, he will not take no for an answer and he will do what he has to do in order to get you your new ride. Will definitely go back and see Thomas when it is time to get a new car. More

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Always 100% satisfied! Thomas H Whitehead is the man! This was my second time buying from Patterson Kia, and for the second time in a row, I'm 100% satisfied with my experie Thomas H Whitehead is the man! This was my second time buying from Patterson Kia, and for the second time in a row, I'm 100% satisfied with my experience. I walked in without any expectations because I still owed so much on 2013 Hyundai Elantra. But, when all was said and done, I drove away in a BRAND NEW 2017 Kia Optima, for only $100 more a month! I bought my first car 100% on my own and it's all thanks to Thomas. If you're not happy with your vehicle or simply just wanting something new, hit him up! More

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Great Experience! I have never been so pleased with the whole car buying process. I own many cars and I have had to haggle in order to get decent pricing. It's also har I have never been so pleased with the whole car buying process. I own many cars and I have had to haggle in order to get decent pricing. It's also hard to find good sales people. From the moment I drove up Thomas was the most professional sales person that I have ever experienced. My daughter who is being quite the pain that day would not stop fidgeting. Thomas got her a balloon some snacks and put a video on his phone for her to watch and that was a wrap I knew I was buying your car that day. I will recommend this dealership to anyone that asks about my car and most importantly I will make sure they go see Thomas H Whitehead. More

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Very efficient sales dept. Great place to buy a pre own car amazing service and the sales person was really great the car buying process was quicker than usual my granddaughter Great place to buy a pre own car amazing service and the sales person was really great the car buying process was quicker than usual my granddaughter really love this car thanks to the saleman. More

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