Thomas Primrose

Topic- Shady business practices. Purchased brand new Audi SQ7 from here 2 years ago. Purchased went smooth for the most part. While in finance I purchased the service contract, at Purchased brand new Audi SQ7 from here 2 years ago. Purchased went smooth for the most part. While in finance I purchased the service contract, at which time since we don't put a lot of miles on the SQ7, the finance representative made a change to the contract so it would include the braking system. I confirmed that it would include brake pads and rotors. He said yes. Jump 2 years later, comes time for the brakes to be done, have the SQ7 at South Coast Audi and they are saying the rotors are on included in the contract. So I call Audi Pacific to speak to someone in finance to confirm. Call them in Thursday afternoon and talk to Ceaser, but finance was not available, so lI explain the situation and left my information for a call back. Wait until end of the day and still no call. Call the following morning at 10.23am, talk to John and again explain the situation, but finance is still not available, I'm told I would hear back from someone today. Call back at 3.22pm and again surprise surprise finance is not available. Call back again at 8.00pm, talk to Jackson, if memory serves me right and again have to explain to another person, who is not finance the situation and let them know my complete disappointment. He states that he will be in the next day at 12.00pm and that he'll make sure someone contracts me. Low and behold end of the day Saturday, now 3 days of this and still no one calls back. Now Sunday, call back to speak to the GM, of not there, so it's John again, the original person I spoke to and I lay into him about my disappointment and finally say that I need to leave reviews about my disappointment and the lack of customer care they have. As I'm writing this review finance finally calls back, but at this point I'm so angry that I let them know I'd rather burn them with reviews and pay the $2300 for the service than deal with them again. All and all, don't believe what anyone in the finance department tells you, it's a lie. I wouldn't purchase anything from this dealership again. More

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