Sansone Hyundai

Brought in my 2023 Hyundai Tuscan due to a large clonking noise. Explained to them that I’m almost positive it’s my struts but that is an issue since my car only has 13000 miles on it. Told me the axle neede noise. Explained to them that I’m almost positive it’s my struts but that is an issue since my car only has 13000 miles on it. Told me the axle needed to be replaced, that my struts were fine. Wanted me to pay 900 to have my stabilizer bar replaced when I just had it replaced a month before! Drove off the lot and my car sounds worse than before!! All this because Hyundai refuses to believe they gave me a new car with faulty struts that would be covered under warrenty! My car sounds awful and now what?? More

I opened up a case with Hyundai customer service for peeling paint. A case was opened with Hyundai customer service and escalated for their assessment. After a month or so of back and forth of misinfo peeling paint. A case was opened with Hyundai customer service and escalated for their assessment. After a month or so of back and forth of misinformation regarding a dealership that could take photos of the issue to submit to Hyundai for their review, Sansone Hyundai was recommended because they can do body work. This recommendation was after a wasted trip to Route 1 Hyundai in South Brunswick where I was told their body shop was there on Thursdays, only to be told by their service department they couldn't handle taking the photos. At this point, I'm about 6-weeks into the problem. So I called the dealership in Avenel directly, explained exactly what I needed which was just photos of the peeling paint, and was given an appointment on Friday July 26th, several weeks after my phone call. The woman who made the appointment even explained to me that they would just be taking photos that day. So I waited the few weeks, took a vacation day from work, and drove an hour from my house to Avenel to have photos taken of peeling paint. When I arrived, I waited my turn with a service advisor. Now, they were having some network issues so I gave everyone there the benefit of the doubt. But when I was greeted the first thing said to me was that, to paraphrase: our service manager isn't in today, he's the one that takes the pictures, he'll be in tomorrow. I was clearly frustrated, but the Service advisor was completely not helpful and unsympathetic. He stated the people making appointments don't know what staff is present or not present. Well I started trying to say that I SHOULDN"T BE THE ONE WHO IS inconvenienced when THEIR PEOPLE ARE RESPONSIBLE FOR MAKING APPOINTMENTS when I was cut off and in a tone he said that he didn't want to get into a shouting match. At that point another customer who was waiting called him out and told him he shouldn't talk to customers the way he was talking to me. She was 100% correct. I was able to get him to understand that I took time off of work to drive there on Friday and, without him taking a second to understand my situation, he was basically telling me to come back the next day when his service manager would be there. So I asked him if he expected me to drive an hour home, and then back and forth again tomorrow, just to have pictures taken of my peeling paint. He simply stated his service manager would be in tomorrow. At that point I asked him if we could call Hyundai customer service. He instantly responded he didn't have the number. I said that's OK, I had the number, and I called them while standing in front of him. At that point, he said that maybe he could get the shop foreman or supervisor to take the photos. Wonderful, progress! So I discussed the case with Hyundai customer service while they took the photos of the paint. When finished, I asked the service advisor if he wanted the case number, and he said no. I thanked him for taking the photos and left. Well, not surprisingly, it turns out the photos were never submitted to Hyundai. I called the dealer several times, they never returned the call. I called again over a week later and finally spoke to someone who I asked to have someone please call me back. Well, they did call when I was in a SCIF so didn't have my cell phone, and didn't leave a message. I called Hyundai customer service, and they also indicated that the dealership was completely unresponsive even to them. So congratulations Sansone Hyundai of Avenel, you win worst service department in New Jersey. I didn't ask for the problem with my paint, and clearly you didn't care enough about a Hyundai customer to do anything about it either. I gave you a month before leaving this review, and I'm sure your sales department will appreciate it. I also raised the issue internally with Hyundai customer service, as you supposedly represent the brand. And Mark should not be interfacing with customers. More

I would provide a negative star if an option. Customer Service Manager Mark should take a class regarding how to communicate to customers. His nonchalant "too bad" attitude is unacceptable give Customer Service Manager Mark should take a class regarding how to communicate to customers. His nonchalant "too bad" attitude is unacceptable given his position. Service appt on 8-12 did not resolve my issue, although told all good now. One week later same light goes back on. Called immediately on Monday, 8-19 to schedule follow up appt and was told needed to wait 2 weeks for first available. Given issue was not fixed just 1 week prior I should have been scheduled earlier. I conveyed message to the woman scheduling appts. She said hold on, then came back shortly to say come and see Mark on Wednesday, 8-21. I visit facility on Wednesday only to be told by Mark.."I dont know why they would have told you that. You need to schedule an appt." Really? No communication at all to convey 1. Sorry for our shortfall. We did not get the job done. 2. Nothing to show any concern for the inconvenience of me coming to your facility only to be told I need to make another appt. for the issue you failed to fix on my 8-12 visit. And...the appt is not for an another 2 weeks! Totally unacceptable service from the facility in areas of employee management and the actual service needed to address my issue in a timely manner. I had communication with Mark on both the 8-12 and 8-21 visits to your facility and his tone of communication and attitude is subpar given his position. I bought my car brand new and have had issues with it both years. Not happy with Hyundai at this point. Now thinking I should have purchased a different manufacturer. More

Allan was very thorough and took into consideration all of our concerns, Allan was patient, and had us on the road the same night. Great Customer Service and I would definitely give a kudos to him for ever of our concerns, Allan was patient, and had us on the road the same night. Great Customer Service and I would definitely give a kudos to him for everything. Thank you so much!!!!!! More

Went in on a Saturday with my wife and was greeted by Patricia. Very knowledgeable, patient, honest, and friendly. Long story short, we walked out with a Tucson that fit our budget and couldn’t be happ Patricia. Very knowledgeable, patient, honest, and friendly. Long story short, we walked out with a Tucson that fit our budget and couldn’t be happier. More

Love the service they provide us and excellent customer service and support Thank you 🤩 very much for your service service and support Thank you 🤩 very much for your service More

Really appreciate them and staff so nice and supportive of my new car thank you 🤩 of my new car thank you 🤩 More

The service department is ridiculous. My car appt was at 945am on 8/9 and I was not contacted to discuss the findings until 3pm. It took me 8 hours to get a new tire and oil change - path My car appt was at 945am on 8/9 and I was not contacted to discuss the findings until 3pm. It took me 8 hours to get a new tire and oil change - pathetic. No communication. There was no advisor to meet me or go over my invoice. I spoke to the Service Manager and was fed lies and puny excuses. To add insult to injury, my car seat was reclined like I was laying down and my seat was soaked with what I am assuming was water. My jeans were soaked for sitting down on my own car seat. 100% unsatisfied! More

My experience after being a loyal customer for 3 years was terrible. I arrived early for a my appointment and was told it would take a 1-1/2 hours for an oil change and tire rotation,. When my car was ret was terrible. I arrived early for a my appointment and was told it would take a 1-1/2 hours for an oil change and tire rotation,. When my car was returned to me the front passenger seat was completely reclined as if someone was laying down in my car. I was told that my car would need over $2000 in repairs I never received the estimate that day nor was shown it on a screen. 2 days later I received the estimate via email. it was for more than $2600 now. When I realized I was charged for a tire rotation that was to be free due to my having purchased my tires from the dealer ship I was told that they couldn't give me a refund. I would have to comeback another day as the manager wasn't onsite. All signs that used to be in the customer waiting area that listed standard services and prices was no where to be seen. I was charged for using my credit card but there is no sign that indicated there is a fee to use a credit card and in the last year I have used my credit card and have not been charged a surcharge for usage. More

Salesman John Calabro was very patient and friendly while showing the cars. Hoping for good benefits like oil changes etc. from the dealership showing the cars. Hoping for good benefits like oil changes etc. from the dealership More