Thomas Ousley

Everyone involved with the sale were great. .. I began working with Tonya, I later found out that she is Sergey Yu's wife !!! The sale went well with the Yu's, and Tom from finance, were a pleas .. I began working with Tonya, I later found out that she is Sergey Yu's wife !!! The sale went well with the Yu's, and Tom from finance, were a pleasant experience to work with... The only down side was the prep process, i thought was a little lacking... The car was taken over to the detail shop and they did what they do to prep the car before it goes to the customer... I hadn't noticed until i went home the first night, but inside of the front and rear windows were very dirty... I came back the next day and informed Sergey of the issue, he asked me if I'd mind taking the car over to the detail shop... I said, sure, no problem... I explained to the young man who was there, what the problem was, and he said he'd take care of it for me, and i thanked him... I went outside to make a few calls and then i went back into the bays to look at a Palisade that was there for detailing and the detailer went outside to do the windows... When he was finished, he came back inside and told me they were done... I thanked him, gave him a tip, and thanked me profusely and i left... Not for nothing, the front looked great, but the back was bad... I was getting the windows tinted the next day or so, so i didn't sweat it... When i got out of the car at home, i noticed a scratch (about 2") at the end of the rear door... I'm getting a hitch put on, so i thought I'd mention it then... More

by PTFARLER Verified Customer Verified Customer

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Jenkins had the car we wanted in the color and trim of our first choice. our first choice. More

by MARYLINH28 Verified Customer Verified Customer

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Dishonest, unprofessional, unethical practices. Very rude and pushy. Lied about terms and timelines. Wouldn’t purchase anything from here. Very rude and pushy. Lied about terms and timelines. Wouldn’t purchase anything from here. More

by A_MAE89 Verified Customer Verified Customer

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I would heartily recommend the dealership, but not the service department, they were not courteous or friendly on a previous visit. service department, they were not courteous or friendly on a previous visit. More

by SJAMISON3 Verified Customer Verified Customer

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All the people were very friendly and helpful. Nico did a great job in explained the vehicles features. Nico did a great job in explained the vehicles features. More

by WADEWARD123 Verified Customer Verified Customer

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David Gaskins, our salesman, was super. Very helpful, knowledgeable and enthusiastic. He made sure that we got the exact vehicle we were looking for. Very helpful, knowledgeable and enthusiastic. He made sure that we got the exact vehicle we were looking for. More

by ROLIEJOLIE Verified Customer Verified Customer

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Everyone was very nice, professional and helpful. It was a wonderful experience from start to finish. It was a wonderful experience from start to finish. More

by SMY1010 Verified Customer Verified Customer

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My salesperson, Michael Dillenburg was great. He was knowledgeable about the car I wanted and very helpful showing me all the technology on the car. Nick Minner was the sales manager and refuse He was knowledgeable about the car I wanted and very helpful showing me all the technology on the car. Nick Minner was the sales manager and refused to negotiate on the cost of the vehicle. He made it clear that the car was hard to get and he had 2 parties just waiting to buy it if I didn't. I feel like I was ripped off and paid more for the vehicle than anyone else. Also, I traded in a 2022 Hyundai Tucson Hybrid which I was offered $20000 for in November 2024 by a Jenkins employee. Nick only gave $16100 for it and would not budge on the price. Frankly, it was insulting and I should have walked away but the new car was perfect for me so I bought it. The finance person Thomas Ousley never told me how much the extra service plans would add to the total loan, rather he stressed how much it would add to my monthly payment. I was so upset about the deal, I purchased service plans just to get out of there. Later, with the help of Adam Dolin, customer service, I was able to cancel those service plans. The best part of my experience was Michael and Adam who both were great! The vehicle I purchased is amazing and perfect for me, The buying experience was not amazing and I will not purchase another vehicle at Jenkins Hyundai. More

by PAT.WOLDT Verified Customer Verified Customer

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Very professional and courteous. Would recommend the dealership to friends. Very satisfied with my purchase Would recommend the dealership to friends. Very satisfied with my purchase More

by LWILSONSTABLES Verified Customer Verified Customer

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Nice people. My only concern was that I was not issued a registration for the car and gad to drive back to Ocala to secure one. My only concern was that I was not issued a registration for the car and gad to drive back to Ocala to secure one. More

by SCOTTANDCLAUDIA122 Verified Customer Verified Customer

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