Thomas Ostrega

They went above and beyond. They put me in the car I wanted, not what they wanted to sell. They put me in the car I wanted, not what they wanted to sell. More

by carl.phenis Verified Customer Verified Customer

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The purchase deal was no problem. The new Jeep cost, trade in value, etc. All of that was pretty much the same with other dealers. To keep a customer as a return, I look at the servic The new Jeep cost, trade in value, etc. All of that was pretty much the same with other dealers. To keep a customer as a return, I look at the service dept, parts dept, and office handling of the deal. Parts dept wanted to charge me $400 more for a set of running boards than Lockmandy. Same part number. I have not been to the service dept yet. I'm having trouble getting the paperwork for my new car title from Michiana. My salesman told me to contact Courtney Mansfield in office. I called the office, left a message for Mansfield with my phone numbers, and have not gotten the courtesy of a return call. It has been 30+ days. The new title is "pending" on my account at In BMV. If I don't complete it in 45 days there are late fees. Getting a little nervous and no help from Michiana office. I feel the office doesn't care about the customer. They don't really have much contact with them. More

by captjg39 Verified Customer Verified Customer

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What a mess of a purchase. ....put $500 down on a 22 Pacifica on June 8 to initiate the purchase. The vehicle was going to have a hitch put on it as part of the deal....we were ....put $500 down on a 22 Pacifica on June 8 to initiate the purchase. The vehicle was going to have a hitch put on it as part of the deal....we were quoted $459 to include wiring, the job was to be done off site by a trusted vendor. We were told job should be done by June 13th. Also needed was a hole repair in the upholstery in the middle seat. On the 14th we called to check on the vehicle, we were told hitch was in but vendor was short on workers bear with them, also the seat repair would be done when hitch was done. We called back on June 17th to check on the vehicle, we were told vendor was waiting on the delivery of the hitch, it would be done that day in the afternoon, also upholstery was not done yet either. We told the car dealership if the hitch couldn't be installed that day we would find a vendor on our own, at that time we were told the hitch was going to cost $499, higher than our quote. The hitch made delivery on the 17th, however it was the wrong hitch........ remember we were told it was in but vendor was short staff the prior week. We had enough, we wanted our promised vehicle and had it brought back to the dealership, the dealership had the upholstery repaired and we finally pick it out vehicle on the 17th minus the hitch.Overall not happy but we have our Chrysler Pacifica in hand. More

by ROB Bjorkland Verified Customer Verified Customer

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Tom and the entire Jeep staff have been great for me thru out the years , just got my 3rd Jeep with Mishawaka jeep dealership Thank you out the years , just got my 3rd Jeep with Mishawaka jeep dealership Thank you More

by vt76 Verified Customer Verified Customer

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He was great, got me the best deal possible and got me in a new truck. Definitely would recommend to anyone. a new truck. Definitely would recommend to anyone. More

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Great sales rep and very personable. Quick process so did not have to spend an entire day at a car dealership Quick process so did not have to spend an entire day at a car dealership More

by books894 Verified Customer Verified Customer

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Treated me right on my deal and when I was not happy they took back the truck and gave me a total refund took back the truck and gave me a total refund More

by 55pan Verified Customer Verified Customer

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Always a positive experience when Income here. Friendly, fast, and honest staff. The best in the area Friendly, fast, and honest staff. The best in the area More

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Good and friendly sales person (Tom). Vehicle was certified pre owned Jeep. After closer inspection at home, the driver rear brake pad was almost down to the wear indicator. There could Vehicle was certified pre owned Jeep. After closer inspection at home, the driver rear brake pad was almost down to the wear indicator. There could not have been 50% of pad left. There was also scoring on the rotors. The brakes should have been serviced. More

by jeffwspringer Verified Customer Verified Customer

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Not happy about my battery dying 3 weeks after we bought it and nothing could be done to help me. $280 battery before I even got plates transferred. it and nothing could be done to help me. $280 battery before I even got plates transferred. More

by Pj Verified Customer Verified Customer

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