Thomas McCafferty

Thank you Tom for taking care of my recent service - I love getting the video of the review of my vehicle - it helped me decide what service to go ahead with!! Lisa Monahan love getting the video of the review of my vehicle - it helped me decide what service to go ahead with!! Lisa Monahan More

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Tom McCafferty is so attentive kind and professional. This dealership is fortunate to have him. This dealership is fortunate to have him. More

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The other day I had unexpected service need. Thankfully, as I could count Tom from service to oversee the issue & help with a satisfactory outcome. He is a true testament to the term customer Thankfully, as I could count Tom from service to oversee the issue & help with a satisfactory outcome. He is a true testament to the term customer service! More

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Tom Mccafferty in service on SAT 6-14-25 at 1 pm. Loaner ready and picked up my car at 3:30!!!!. I work Sat. so this was great!!! A 2021 350 Hybred used which I enjoy but too techy and my wife w Loaner ready and picked up my car at 3:30!!!!. I work Sat. so this was great!!! A 2021 350 Hybred used which I enjoy but too techy and my wife will not drive!! I need more dealer training. Sales training poor. I am 85 so this is part of the issue. If you have another I would buy but much less techy for my wife. Jerry & Claire Mello More

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Tom M. Service department of Herb Chambers Lexus Hingham is the best. He explains everything in detail, he offers his honest opinion when I ask and thoroug Service department of Herb Chambers Lexus Hingham is the best. He explains everything in detail, he offers his honest opinion when I ask and thoroughly answers all my questions. I will only deal with him. More

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Outstanding service with a smile. From the Service coordinator to the customer service administrator, virtually seamless, easy, pleasant, efficient operation. From the Service coordinator to the customer service administrator, virtually seamless, easy, pleasant, efficient operation. More

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Just finished our second maintenance service at Herb Chambers of Hingham and we are very pleased. No hype, no muss, no fuss appointment. Love the video inspection report you get. The service rep gave u Chambers of Hingham and we are very pleased. No hype, no muss, no fuss appointment. Love the video inspection report you get. The service rep gave us a spot on expected time of completion. Everyone there is friendly but not phoney. All in all, a five Star appointment. More

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I would like to express my gratitude to Thomas MCcafferty a service advisor, who went above and beyond to make my maintenance service visit wonderful. Thomas was professional and friendly answered all my i a service advisor, who went above and beyond to make my maintenance service visit wonderful. Thomas was professional and friendly answered all my inquiries clearly and thoughtfully, and kept me informed and reassured, leading to an exceptionally smooth, comfortable, and outstanding service. More

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Once again, a pleasant and seamless visit to have my RX450 Hybrid serviced. My car was due for one of its complimentary checkups. It's really gratifying to be treated like a valued customer, and that's RX450 Hybrid serviced. My car was due for one of its complimentary checkups. It's really gratifying to be treated like a valued customer, and that's the way I feel every time I visit Herb Chambers Lexus of Hingham. Beginning with a friendly greeting from Scott in the service bay to sitting down with my regular Service Advisor, Tom McCafferty, to discuss what I should expect, all went without a hitch. My appointment started on time and was completed in a totally timely manner. Tom kept me informed of my car's status during the visit. I especially appreciated the video view of the underside, wheels and brake areas of the car while the service was in progress--a nice, informative touch while I was in the cafe area. Thank you, Tom, and the Service Department. I know where I'll be buying my next Lexus, and, for sure, I know where I will be getting it serviced...... More

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I just didn't! They were great! Your dealer rater app is not great at all!!! They were great! Your dealer rater app is not great at all!!! More

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