Thomas McCafferty

Outstanding service with a smile. From the Service coordinator to the customer service administrator, virtually seamless, easy, pleasant, efficient operation. From the Service coordinator to the customer service administrator, virtually seamless, easy, pleasant, efficient operation. More

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Just finished our second maintenance service at Herb Chambers of Hingham and we are very pleased. No hype, no muss, no fuss appointment. Love the video inspection report you get. The service rep gave u Chambers of Hingham and we are very pleased. No hype, no muss, no fuss appointment. Love the video inspection report you get. The service rep gave us a spot on expected time of completion. Everyone there is friendly but not phoney. All in all, a five Star appointment. More

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I would like to express my gratitude to Thomas MCcafferty a service advisor, who went above and beyond to make my maintenance service visit wonderful. Thomas was professional and friendly answered all my i a service advisor, who went above and beyond to make my maintenance service visit wonderful. Thomas was professional and friendly answered all my inquiries clearly and thoughtfully, and kept me informed and reassured, leading to an exceptionally smooth, comfortable, and outstanding service. More

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Once again, a pleasant and seamless visit to have my RX450 Hybrid serviced. My car was due for one of its complimentary checkups. It's really gratifying to be treated like a valued customer, and that's RX450 Hybrid serviced. My car was due for one of its complimentary checkups. It's really gratifying to be treated like a valued customer, and that's the way I feel every time I visit Herb Chambers Lexus of Hingham. Beginning with a friendly greeting from Scott in the service bay to sitting down with my regular Service Advisor, Tom McCafferty, to discuss what I should expect, all went without a hitch. My appointment started on time and was completed in a totally timely manner. Tom kept me informed of my car's status during the visit. I especially appreciated the video view of the underside, wheels and brake areas of the car while the service was in progress--a nice, informative touch while I was in the cafe area. Thank you, Tom, and the Service Department. I know where I'll be buying my next Lexus, and, for sure, I know where I will be getting it serviced...... More

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I just didn't! They were great! Your dealer rater app is not great at all!!! They were great! Your dealer rater app is not great at all!!! More

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Service was quick and efficient. They were very transparent with everything done and my car was nice and clean when I left. Great service! They were very transparent with everything done and my car was nice and clean when I left. Great service! More

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The whole service dept does a great job! From the moment you are greeted to the moment it is time to go. The whole process is timely and transparent From the moment you are greeted to the moment it is time to go. The whole process is timely and transparent More

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Great service, terrific project manager and skilled car technician. Easy to get in and quick service. Waited in a clean comfortable environment with coffee/tea and cookies and other snacks. Even had a plac technician. Easy to get in and quick service. Waited in a clean comfortable environment with coffee/tea and cookies and other snacks. Even had a place for little kids which I didn’t use but thought was great. More

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Consistently dependable with honest opinions. Advisors Tom and Tallisa have great interpersonal skills and extremely courteous. This dealership sets itself apart from others by adhering to princi Advisors Tom and Tallisa have great interpersonal skills and extremely courteous. This dealership sets itself apart from others by adhering to principles of superb customer service. More

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Great customer service! !! Easy appointment process. Very prompt ya ya, ya,ya , ya ya yay !! Easy appointment process. Very prompt ya ya, ya,ya , ya ya yay More

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