Thomas McCafferty

Once again, a pleasant and seamless visit to have my RX450 Hybrid serviced. My car was due for one of its complimentary checkups. It's really gratifying to be treated like a valued customer, and that's RX450 Hybrid serviced. My car was due for one of its complimentary checkups. It's really gratifying to be treated like a valued customer, and that's the way I feel every time I visit Herb Chambers Lexus of Hingham. Beginning with a friendly greeting from Scott in the service bay to sitting down with my regular Service Advisor, Tom McCafferty, to discuss what I should expect, all went without a hitch. My appointment started on time and was completed in a totally timely manner. Tom kept me informed of my car's status during the visit. I especially appreciated the video view of the underside, wheels and brake areas of the car while the service was in progress--a nice, informative touch while I was in the cafe area. Thank you, Tom, and the Service Department. I know where I'll be buying my next Lexus, and, for sure, I know where I will be getting it serviced...... More

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I just didn't! They were great! Your dealer rater app is not great at all!!! They were great! Your dealer rater app is not great at all!!! More

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Service was quick and efficient. They were very transparent with everything done and my car was nice and clean when I left. Great service! They were very transparent with everything done and my car was nice and clean when I left. Great service! More

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The whole service dept does a great job! From the moment you are greeted to the moment it is time to go. The whole process is timely and transparent From the moment you are greeted to the moment it is time to go. The whole process is timely and transparent More

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Great service, terrific project manager and skilled car technician. Easy to get in and quick service. Waited in a clean comfortable environment with coffee/tea and cookies and other snacks. Even had a plac technician. Easy to get in and quick service. Waited in a clean comfortable environment with coffee/tea and cookies and other snacks. Even had a place for little kids which I didn’t use but thought was great. More

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Consistently dependable with honest opinions. Advisors Tom and Tallisa have great interpersonal skills and extremely courteous. This dealership sets itself apart from others by adhering to princi Advisors Tom and Tallisa have great interpersonal skills and extremely courteous. This dealership sets itself apart from others by adhering to principles of superb customer service. More

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Great customer service! !! Easy appointment process. Very prompt ya ya, ya,ya , ya ya yay !! Easy appointment process. Very prompt ya ya, ya,ya , ya ya yay More

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I bought my car at Herb Chambers in 2022 and have had serviced four times. They pick up my car and return it after the service. I am completely satisfied with the service. serviced four times. They pick up my car and return it after the service. I am completely satisfied with the service. More

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Tom McCafferty and everyone I spoke with (including driver) were outstanding and professional ! Thank you driver) were outstanding and professional ! Thank you More

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Service at Herb Chambers Lexus in Hingham is always excellent. This service to replace tires was no exception. Service Rep, Tom McCafferty, is very professional, knowledgeable and easy to work with. excellent. This service to replace tires was no exception. Service Rep, Tom McCafferty, is very professional, knowledgeable and easy to work with. I have been having my cars serviced here for 10+ years and have always been very satisfied. It’s an excellent dealer. More

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