Thomas Maierhoffer

My car was running perfectly when I took it in May 1, 2025, for routine maintenance -- It was due for spark plugs. (First they charged $300 labor to screw out four spark plugs and screw in new ones.) W 2025, for routine maintenance -- It was due for spark plugs. (First they charged $300 labor to screw out four spark plugs and screw in new ones.) Worst auto repair decision I ever made. When I got it back engine was skipping a beat. Returned car. They gave me a loaner. They finally diagnosed problem as clogged cat converter. On June 20. A month and a half later. Suddenly my radiator is also leaking like a sieve. It was not leaking a bit when I brought it in. More

by RICHARDHAILEYMOTT Verified Customer Verified Customer

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Service Department representatives are very attentive. They are informative and polite. The video of how the car is being serviced is a wonderful tool. They are informative and polite. The video of how the car is being serviced is a wonderful tool. More

by SHA1600 Verified Customer Verified Customer

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Very friendly and details explanation on repairs. Informed on the next schedule date what is needed to be added to my car repair. Informed on the next schedule date what is needed to be added to my car repair. More

by YASALA.VIKAS Verified Customer Verified Customer

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Came in with a 2024 CX-5 with 5,000 miles. CarPlay was intermittently disconnecting. First visit they couldn’t duplicate the issue so returned my car and sent me home. Issue continued to get m CarPlay was intermittently disconnecting. First visit they couldn’t duplicate the issue so returned my car and sent me home. Issue continued to get more frequent and brought it back again, this time with a video of the problem. The had my car for about a week. Called me and again said they couldn’t duplicate the issue and Mazda corporate said there is no fix for this. Told me to come get my car. When I argued the point I was told “there is nothing we can do about it. I’ll give you corporate’s number. I asked to speak to the service manager and finally he agreed this wasn’t right. Since they have sent the video and vehicle data to Mazda for further consideration. I was told this was a one time shot. If they come back and say not their issue I can never resubmit for this problem. Considering all this, I decided Mazda and this dealership are not entities I want to be associated with and traded my car for a Volvo. The issue is someone else’s problem now. It’s funny that a customer of 5 Mazdas in 6 years brings in a new vehicle less than a year old and is treated with such disrespect. One final note. The loaner vehicle was filthy and had food remnants and stains throughout the vehicle. Never had these types of issues at Mazda City. More

by MGUNS Verified Customer Verified Customer

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We just bought our 5th car from them. Brian “Chief” is amazing and truly cares about his customers. Hodges is the only Mazda Dealership that I would purchase from and take my cars to for Brian “Chief” is amazing and truly cares about his customers. Hodges is the only Mazda Dealership that I would purchase from and take my cars to for service! More

by TRAYCTESH Verified Customer Verified Customer

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Anastasia was wonderful! She made the process seamless. We were not coming back to this dealership as it has been poor in the past, but Anastasia erased all of that! She made the process seamless. We were not coming back to this dealership as it has been poor in the past, but Anastasia erased all of that! More

by SCUBASQUIRREL Verified Customer Verified Customer

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The whole process from start to finish was professional and efficient. The Hodges group truly respected my time. and efficient. The Hodges group truly respected my time. More

by CHRIS.BOZEMAN1 Verified Customer Verified Customer

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Professional courteous staff took time to explain services and cost very happy with their service services and cost very happy with their service More

by GEMSAM222 Verified Customer Verified Customer

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Excellent service from the team at Hodges Mazda. Steve, Roberto, Richard and Max went above and beyond. Steve, Roberto, Richard and Max went above and beyond. More

by CARMINE.FRANCESE Verified Customer Verified Customer

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The have no idea what the dying. Competing to my last visit magic happen my brakes grow from 1mm to 6 mm. How i can bolive any words the saing Competing to my last visit magic happen my brakes grow from 1mm to 6 mm. How i can bolive any words the saing More

by AGNIESZKADANCH Verified Customer Verified Customer

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