Thomas James
Thomas James at Henry Brown Buick GMC
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Thomas James

Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.8
164 Reviews
4.8

164 Reviews

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164 Reviews of Thomas James

January 29, 2025

Dealership Rating
Employee Rating

Overall good experience, great vehicle selection. Only complaint is that there where some issues with the used car i bought, I was told by my sales person they will take care of it, have been calli More

by HERNANDEZJUANDANIEL.13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Wagner Harrigan

Jan 29, 2025

Henry Brown Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 24, 2025

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Employee Rating

First I told the salesman I did not want a swap car from any other dealership Well the salesman lied and got this car from Peoria dealership drove to Browns with 87 miles on speedometer and a broken windshi More

by LISNOSEKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Adrienne Cross

Jan 29, 2025

Henry Brown Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 19, 2025

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Employee Rating

Very nice and helped with the process of a first time truck buyer. I would’ve like to been explained the process more thoroughly. More

by KONNORLEMONS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe White

Jan 20, 2025

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 15, 2025

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Employee Rating

Great easy no problem will be back neither had a better experience buying a vehicle More

by KURT.RACONLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Warwick

Jan 16, 2025

Henry Brown Buick GMC responded

Kurt, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 06, 2025

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Employee Rating

Waggy is the all time best salesman and really we now consider him to be part of the family… Thanks Waggy for your excellent advice & Work!! TJ is also great ! Thanks to Henry & Mimi More

by SUSANWALKER0822
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wagner Harrigan, Nick Cavalliero, Jose Rodriguez, Joe White, Ronnie Williams , Jeff in Finance & Nick in Finance 5 Stars

Jan 06, 2025

Henry Brown Buick GMC responded

Hi Susan: Thank you so much for choosing Henry Brown Buick GMC! Please let us know if we can be of any more assistance. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 06, 2025

Dealership Rating
Employee Rating

Thomas James worked with me to get me the deal that I needed to make a sound decision. In finance, I was given the pleasant surprise that my payment would be even lower than anticipated. The next morni More

by ROMANVCARRASCO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Spencer, the salesman was very helpful and accommodated my needs.

Jan 06, 2025

Henry Brown Buick GMC responded

Roman, Thank you for taking the time to share your thoughts on working with Thomas and our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 02, 2025

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Employee Rating

Wagner Harrigan was very professional and strived to meet all of my requests. Would highly recommend anyone interested in purchasing a vehicle to at least check out this dealership More

by PINETOPDON
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Wagner Harrigan

Jan 02, 2025

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Wagner had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 20, 2024

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Employee Rating

Everyone at the dealership was fantastic! Great deal and great service from everyone, make sure to ask for Butch. More

by KERRYACE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 20, 2024

Henry Brown Buick GMC responded

It's fantastic to hear that Butch and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 19, 2024

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Employee Rating

Dwayne - Outstanding Sales Experience! I recently purchased a Hummer EV, and Dwayne made the entire experience exceptional from start to finish. He was knowledgeable, professional, and More

by J.STACK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eiji Pollard, Dwayne Champion

Dec 20, 2024

Henry Brown Buick GMC responded

It's great to hear that Dwayne was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 16, 2024

Dealership Rating
Employee Rating

Most pleasant and enjoyable car buying experience I’ve ever had. It was fast, easy, and the price never changed from the moment it was agreed upon over the phone until I signed the paperwork. More

by MATTP090
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rickie Bauman, Nick Cavalliero

Dec 16, 2024

Henry Brown Buick GMC responded

Matt, thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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