Thomas Her

Thank you to Richard from sales and Thomas from tech-support for helping me resolve a problem, both efficiently and with professionalism. Although it was a simple question, they were both very prof tech-support for helping me resolve a problem, both efficiently and with professionalism. Although it was a simple question, they were both very professional and answering my question. They fix the problem working together in teamwork. More

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Very helpful and good people to deal with. We'll definitely do business with them in the future. We'll definitely do business with them in the future. More

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Merced Toyota was great! From the moment I walked in, I felt wanted, appreciated, and at home. I've been a Honda man my whole adult life. After the experience of buying with From the moment I walked in, I felt wanted, appreciated, and at home. I've been a Honda man my whole adult life. After the experience of buying with the team down at Merced Toyota, I doubt I'll go back; I'm a Toyota man now! My salesman Luis and manager Manny were very knowledgeable and willing to work with my budget. Wonderful experience and can't wait to see them again on my first visit back. More

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I been looking for another car that would save me some gas and Thomas helped us picked the perfect car! He was very friendly and very helpful with explaining everything out to me. I've always loved hatchb gas and Thomas helped us picked the perfect car! He was very friendly and very helpful with explaining everything out to me. I've always loved hatchbacks and he helped me get a good rate for my new 2019 corolla hatchback and I'm loving it! More

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SALESMAN ANGRY BECAUSE I WANTED TO BUY A TRUCK???? I walked into Toyota Dealership, to get a quote on a 2019 Toyota Tacoma Double Cab 4x4 Short Bed V6 SR. I was approached by Sales Professional Daniel I walked into Toyota Dealership, to get a quote on a 2019 Toyota Tacoma Double Cab 4x4 Short Bed V6 SR. I was approached by Sales Professional Daniel Fawzan Khalil. I asked Mr. Khalil if I could speak to the Internet Manager. Mr. Khalil asked if I had an appointment to which I replied, "No." Mr. Khalil told me to wait then he left to go talk with the Internet Manager. A lady came down and introduced herself. I explained that I wanted get a quote utilizing the COSTCO AUTO PROGRAM (which I know would give me approximately $3,000 off the purchase). I also asked for the $1,000 rebate Toyota that is offering this month. I explained Modesto Toyota had given me their price on a truck I was interested and honored my COSTCO AUTO PROGRAM and the Toyota Rebate. Mr. Kahilil told me to have a seat as I waited for the response from the Internet Manager. Mr. Kahilil came back and simply placed a yellow Post It note with price and Toyota rebate on a paper I had. I explained to him I wanted the COSTCO AUTO PROGRAM MEMBER-ONLY price sheet and the Toyota $1000 rebate, Now, I prefer to purchase LOCALLY; however, I am also looking for the best deal. Mr, Khalil left me, returned to his work area, then returned. With hostility in his voice, he asked, "Are you buying a truck here in Merced or are you going to Modesto Toyota to buy one?" I asked Mr, Kahili, "Are you mad? Why are you getting mad? He had nothing to say. Mr. Kahilil had anger in his eyes. I asked him again, "Why are you getting mad?" No reply. As I walked away, I told Mr. Kahil that I was going to Modesto Toyota to buy my truck. I was absolutely shocked and appalled at the treatment I received by Mr. Kahili! Just as I was ready to leave, I heard someone call, "Sir? "Hi, I'm the Assistant Sales Manger ARTIE RIEGO." He wondered how he could help and get my business. Mr. Riego then went on to get the information I had asked for on the truck I was hoping to purchase. Thank you Artie Riego for reaching out to me when you heard my frustration. Thank you Mr Riego for providing the information I was asking for. Also thank you to General Manager, Todd Shaffer, for returning a phone call and listening to my concerns, Prior to today, my experiences with Merced Toyota have been pleasant and very helpful. Sadly, today's incident with Mr. Kahili has blemished the pleasantness of my earlier visits. More

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Great service Good prices and service..Thomas is a great sales guy i appreciate his help and of Merced toyota for making our car buying experience a good one. Good prices and service..Thomas is a great sales guy i appreciate his help and of Merced toyota for making our car buying experience a good one. More

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