Thomas Dwornicki

This is an update to a previous review I left, which was overwhelmingly positive. The sales process on the day of purchase was excellent. I received the exact car I wanted at a great price and a favorable i overwhelmingly positive. The sales process on the day of purchase was excellent. I received the exact car I wanted at a great price and a favorable interest rate. Unfortunately, my experience since then has been extremely disappointing, largely due to the lack of follow-through and communication from my salesperson, Thomas Dwornicki. At the time of purchase, the sunroof controls and overhead map light console were not functioning. This was a known defect, and a signed "We Owe" agreement was executed to ensure the issue would be repaired. Unfortunately, I did not receive a copy of that signed agreement at the time of sale. The only documentation provided to me was the financing paperwork. After more than a month passed without any communication regarding the repair, and after receiving no response from Thomas, I contacted the service department directly. I was informed that the required part had already arrived and that I should have been contacted. I then scheduled a service appointment. To attend that appointment, I drove more than 90 minutes to the dealership. After waiting approximately four hours, I was informed that the repair could not be completed that day. I was told that the dealership would contact me when a loaner vehicle became available so that further diagnosis and repair work could be completed. It has now been more than three months since that visit, and I have received no communication regarding a loaner vehicle or any next steps. I have repeatedly contacted both Thomas and an individual named Jordan via text message, requesting updates and copies of our signed "We Owe" agreement and other closing documents. Jordan has repeatedly stated that my case was "passed along to leadership" and that I should expect a call from management. That call has never come. Thomas has stopped responding altogether. As a result, I have filed complaints with the New Jersey Department of Consumer Affairs and the Better Business Bureau and am currently awaiting responses from both agencies and the dealership. The repair itself is relatively minor and does not affect the vehicle's usability. However, the dealership signed an agreement to correct the defect, and the combination of excessive delays and poor communication has been unacceptable. My requests have been straightforward: provide a copy of our signed agreement, honor the commitment to repair the issue, or allow me to have the work completed elsewhere at the dealership's expense. I do not expect the repair to cost more than a few hundred dollars. Instead, the dealership has continued to delay resolution of the matter and has refused to provide documentation that I have repeatedly requested. What began as a very positive buying experience has unfortunately become a frustrating and ongoing customer service issue. More

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